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Tom Wood Subaru - Service Center

Indianapolis, IN

4.7
214 Reviews

214 Reviews of Tom Wood Subaru - Service Center

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January 09, 2025

Service Advisor Fredo Rodriguez and Tech Kyle Woods saved the day. My car had to be towed to this dealer to fix an issue that Meineke in Indy created and could not fix which left my car undriveable. I wa More

by grayson3358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fredo Rodriguez & Kyle Woods
Jan 10, 2025 -

Tom Wood Subaru responded

We're delighted to hear that Fredo and Kyle were able to assist you during your visit at Tom Wood Subaru. It's great they could resolve the issue promptly and get you back on the road in time for Christmas Eve. Thank you for recommending us, we appreciate your trust! Safe travels back home!

January 09, 2025

My problem was taken care of promptly. The part was ordered on a Thursday, and I was notified the following Monday. There was a problem when removing the part, and I was informed. Another More

by Ellie May
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
GREGORY BEGLEY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell service department 5 stars
Jan 09, 2025 -

Tom Wood Subaru responded

Ellie, we're glad to hear that our team at Tom Wood Subaru was able to resolve the issue smoothly and keep you informed throughout the process. We appreciate your patience and understanding, and we hope everything is running perfectly now!

January 06, 2025

Everyone was friendly, helpful and professional. The sales associate, Greg Begley, was great to deal with and I highly recommend him to others. More

by ann.sullivan836
Recommend Dealer
Yes
Employees Worked With
GREGORY BEGLEY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey in service was very nice and attentive.
Jan 07, 2025 -

Tom Wood Subaru responded

Thank you for recommending Greg and the team at Tom Wood Subaru, Ann! We're delighted to hear that your experience was friendly, helpful, and professional. We appreciate your support!

December 27, 2024

I had a very pleasant experience getting my Subaru (& my daughter’s Subaru) serviced at Tom Wood Subaru. Camryn Meyer, the Service Advisor was both pleasant & knowledgeable. She is an excellent representati More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camryn Meyer
Dec 27, 2024 -

Tom Wood Subaru responded

William, we're delighted to hear that Camryn provided you with such a pleasant service experience at Tom Wood Subaru. Thank you for your kind words and continued trust in us! We look forward to seeing you and your daughter's Subarus again soon!

December 25, 2024

I took my Forrester in for service right before Christmas. I thought I might have to leave my car there until the next day. Michael went above and beyond to get my car completed the same day. My ex More

by Flo7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Manns
Dec 26, 2024 -

Tom Wood Subaru responded

Thank you for sharing your experience! We're delighted to hear that Michael went above and beyond to ensure your Forrester was serviced promptly at Tom Wood Subaru. We appreciate the feedback and look forward to serving you again in the future!

December 10, 2024

Joe, Service Writer, does a fabulous job! He did an awesome job keeping me abreast of the progress of my vehicle repair and took the time to answer my questions and explain the why a process More

by ron.h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in Service
Dec 10, 2024 -

Tom Wood Subaru responded

It's fantastic to hear that Joe provided such excellent service at Tom Wood Subaru! We're glad he kept you informed and addressed all your questions. Thank you for recognizing his efforts, and we look forward to serving you again in the future!

December 06, 2024

The service rep was polite. Took me without an appt. Answered all questions I had. More

by sara_rudolph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joquan
Dec 06, 2024 -

Tom Wood Subaru responded

Thanks for the stellar review, Sara! We sincerely appreciate your trust in our team at Tom Wood Subaru and are always happy to accommodate you. Safe travels!

December 05, 2024

Of all the auto dealers I've been with in over 50 years of driving, Tom Wood Subaru has been the most pleasant and professional! From our salesperson, Jamie Saddler to the service department man, Todd VonB More

by Destingrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Saddler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Tom Wood Subaru responded

Thank you for sharing your wonderful experience with Tom Wood Subaru! We're delighted to hear that Jamie and Todd made such a positive impression on you. Enjoy every moment with your Subaru, and we look forward to serving you again in the future!

November 23, 2024

Always clean and well staffed , provided loaner car when needed, and kept me informed as to the status of my vehicle More

by jdupler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peyton Dorsey
Nov 25, 2024 -

Tom Wood Subaru responded

We're delighted to hear that you appreciated the cleanliness and service at Tom Wood Subaru. Keeping our customers informed and comfortable is a top priority for us! Thanks for sharing your experience.

November 22, 2024

Tom Wood Employee Camryn did a wonderful job as a service advisor. Great Subaru service More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camryn
Nov 25, 2024 -

Tom Wood Subaru responded

Dave, we are glad to hear that Camryn provided excellent service. Thanks for choosing Tom Wood Subaru!