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Tom Wood Volkswagen

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
4.6
416 Reviews
At Tom Wood Volkswagen, we are committed to providing Indiana drivers with a stress-free dealership experience. Shopping for a new or used VW car, wagon or SUV should be enjoyable. That's why we work with complete transparency, taking the hassle out of buying or leasing a car. When you shop at our VW dealership, you are treated with the respect that you deserve. Our incredible team of VW sales associates, finance professionals and expert service technicians are here for you, every step of the way, because the dealership experience begins with the sale, but extends for the life of your vehicle. Come to our Volkswagen dealership in Indianapolis, IN, and drive home satisfied. We hope to see you soon!
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4545 E 96th St

Indianapolis, IN

46240

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Showing 416 reviews

October 04, 2025

I went in to have my tire checked out. I waited just a short time about a half hour. They had it done wash my car. It was excellent. I always feel like I get the best service there. I’m so More

by margo.klinker1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephan Pavicic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2025 -

Tom Wood Volkswagen responded

Margo, thank you for choosing Tom Wood Volkswagen and for sharing your experience! We’re glad you’re always taken care of here.

August 19, 2025

Service is friendly. The dealership is very thorough and reassuring in providing appropriate services for the vehicle. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deja
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August 09, 2025

Dead battery. I was able to schedule an appointment within an hour same day. In and out within 45 mins. Couldn’t be happier. More

by tricks_unmoved_1x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
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Aug 12, 2025 -

Tom Wood Volkswagen responded

We’re happy we could assist you so promptly! Thank you for choosing Tom Wood Volkswagen and sharing your feedback. Safe travels ahead!

July 14, 2025

Great service! Nice waiting area! Kept me informed where things stood with the service requested More

by dwightandpatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterling
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Jul 14, 2025 -

Tom Wood Volkswagen responded

Thank you for this 5-star review of Tom Wood Volkswagen!

May 20, 2025

Tom Wood Volkswagen, they really care about their customers. You get my vote fot number one in customer satisfaction More

by dougtdavenport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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May 20, 2025 -

Tom Wood Volkswagen responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Tom Wood Volkswagen made a positive impression. Your support means a lot to us, and we look forward to serving you again in the future!

May 12, 2025

Deja was a very pleasant agent to work with. Has agreed to notify me on another important device on my car within a few months. She has a welcoming smile More

by cece.kiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deja
Report | Print
May 13, 2025 -

Tom Wood Volkswagen responded

We're delighted to hear that Deja made your experience at Tom Wood Volkswagen a pleasant one! Her commitment to keeping you informed is just part of the excellent service we strive for. Thanks for sharing your feedback!

April 29, 2025

Was very friendly and wanted to answer anything I wanted to know about the car. Would recommend Tom Wood Volkswagen. More

by Katrinka West
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harrison, Dylan
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Apr 30, 2025 -

Tom Wood Volkswagen responded

Thank you for recommending Tom Wood Volkswagen! We're glad to hear our team was friendly and informative during your visit. If you have any more questions, feel free to reach out anytime!

April 13, 2025

Tom wood Volkswagen is a very nice place to purchase a car. I would highly recommend them! More

by Ka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan,
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Apr 14, 2025 -

Tom Wood Volkswagen responded

Thanks for choosing Tom Wood Volkswagen, Ka! Drive safely in the new ride!

March 22, 2025

Great service ! Our rep kept us informed thru the entire service event. Very comfortable waiting area. More

by gs.cs.frost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hope Dildine
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Mar 24, 2025 -

Tom Wood Volkswagen responded

Thank you for sharing your experience! We're delighted to hear that our team at Tom Wood Volkswagen kept you informed and provided a comfortable waiting area. We appreciate your feedback and look forward to serving you again in the future!

March 09, 2025

I found the quality of professionalism high. I find the value of the service to be excessive. Dealerships have the best access o customer needs and service training, but fail to deliver on comp More

by Indyshop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterling
Report | Print
Mar 10, 2025 -

Tom Wood Volkswagen responded

Thank you for sharing your thoughts with us. At Tom Wood Volkswagen, we strive to balance quality service and competitive pricing, so feedback like yours is invaluable. We hope to have the opportunity to serve you again in the future!

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