Tom Wood Volkswagen

Poor transparency around deal It took 6 hours to complete a lease deal on a.VW Tiguan. I do t know what was the delay as the dealership was not overly busy. The completion of th It took 6 hours to complete a lease deal on a.VW Tiguan. I do t know what was the delay as the dealership was not overly busy. The completion of the deal was rushed and I later asked for a breakdown of the actual deal, sticker price, applicable discounts etc which were not listed on the lease document. I asked the salesman for both purchase and leasing options but all I got was the latter. After several weeks of calling, I got a phone call but nothing in writing nor if there is still an option to buy as I,originally requested. Lacking in transparency which doesn't not build trust. I previously leased a Subaru from the Tom Wood dealership umbrella organization. The difference in customer service could not be more striking. I contacted TW VW asking about accessories for the Tiguan and was told that so,done would call me back to arrange purchase/fitting but no contact. More

Great Staff Wonderful people work here! All were people pleasers and went beyond to make the experience personalized. Good atmosphere as well. Very pleased with t Wonderful people work here! All were people pleasers and went beyond to make the experience personalized. Good atmosphere as well. Very pleased with the customer service side. More

Professional hassle free experience I searched on line for a Tiguan and found a good match at this dealership. They had a great selesction if cars and the rep was helpful. My only negati I searched on line for a Tiguan and found a good match at this dealership. They had a great selesction if cars and the rep was helpful. My only negative comment is that the website states the car as certified for the piece when it wasn’t and I felt that’s false advertisement More

Great place, friendly staff. We had Kenny Scott as our salesman today. He was very helpful, easy to talk to, not pushy at all. He did a great job! Brian was great too! We had Kenny Scott as our salesman today. He was very helpful, easy to talk to, not pushy at all. He did a great job! Brian was great too! More

Best service department in town. I drive over an hour to have all of my vehicles serviced here. Jon Dwyer is the guy I trust and always will, he has never let me down! I drive over an hour to have all of my vehicles serviced here. Jon Dwyer is the guy I trust and always will, he has never let me down! More

Used Car Drama I purchased a used Volkswagen from another Tom Wood dealer, but brought it to Volkswagen to get a second ignition key. During my visit, the service t I purchased a used Volkswagen from another Tom Wood dealer, but brought it to Volkswagen to get a second ignition key. During my visit, the service technician found several other problems with my car. He said that they had recommended service to the previous owner. The service staff could not have been more helpful. The service tech (James) took time to show me exactly what needed to be repaired on my car to make it safe for my granddaughter to drive. They immediately offered me a loaner car. Jack Harrell took time to talk to the general manager to see if he could help with the repairs. He also recommended that I contact the general manager at the dealership where I purchased my car to see if they could help since I had purchased the car less than two weeks ago. My initial conversation with the dealership did not go well since I bought the car "as is". I was able to follow up with the general manager who was very willing to help me, and offered options to my service needs. When I returned to The Volkswagen dealership I found that they had already started the repairs on my car. I instantly thought that I would be responsible for the expense of all the repairs. That's when I was introduced to Sam and Joe. After explaining the entire situation to them, Joe instantly got on the phone with the general manager from the selling dealership and worked out a plan to help with the repairs on my car. WOW! I have never worked with a car dealership that went to so much effort to make sure that I was happy with the outcome of my service / purchase. They truly went the extra mile to put their customer first. What a great first impression. Thanks More

2017 CPO VW Touareg Kasey and Stephan were very helpful in my purchase. I found the vehicle online and they did a great job negotiating a deal over the phone as I live in Kasey and Stephan were very helpful in my purchase. I found the vehicle online and they did a great job negotiating a deal over the phone as I live in Illinois. In the date of purchase the car was detailed and ready for delivery, and all the paperwork was arranged to get me in and out in short order. Overall a great experience working with them. More

TW Volkswagen on 96th Street, Indianapolis - Outstanding! I purchased a new 2018 VW Tuareg SEL 4Motion at Tom Wood Volkswagen, and my buyer experience was fantastic. Kenny Scott, who processed the sales or I purchased a new 2018 VW Tuareg SEL 4Motion at Tom Wood Volkswagen, and my buyer experience was fantastic. Kenny Scott, who processed the sales order, who gave me a tour of the Tom Wood VW facility, who explained all the features of the new car, and who handed me the keys to my new ride, he did a phenomenal job. Sam Trezzo, from Tom Wood Financial Services, what a pleasure to sit down with this gentleman, and go through the paperwork. Couldn't have ask for anyone better. Last but not least, Joe Jacobson, General Manager at Tom Wood Volkswagen. We all know that leadership is (also) responsible for the success of a company, or in this particular case, the success of a car dealership. The Tom Wood Volkswagen dealership is the cleanest, and most organized dealership I have "ever" seen. From the show floor, to the maintenance shop, to the body shop (for minor repairs), simply top notch. The employees at Tom Wood Volkswagen seem to have fun working for Joe, which is reflected in their positive attitude, and falls back to great leadership! More