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Tom Wood Volkswagen

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
4.8
425 Reviews
At Tom Wood Volkswagen, we are committed to providing Indiana drivers with a stress-free dealership experience. Shopping for a new or used VW car, wagon or SUV should be enjoyable. That's why we work with complete transparency, taking the hassle out of buying or leasing a car. When you shop at our VW dealership, you are treated with the respect that you deserve. Our incredible team of VW sales associates, finance professionals and expert service technicians are here for you, every step of the way, because the dealership experience begins with the sale, but extends for the life of your vehicle. Come to our Volkswagen dealership in Indianapolis, IN, and drive home satisfied. We hope to see you soon!
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4545 E 96th St

Indianapolis, IN

46240

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Showing 128 service reviews

June 19, 2026

Excellent job and great service 👏 👍 👌 🙌 keep up your great work 👍 service is very professional experience More

by beszterw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demico Southern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karissa Brummett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex is very professional experience
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Jun 22, 2026 -

Tom Wood Volkswagen responded

Thank you for the glowing review! We're thrilled you had a professional and excellent experience at Tom Wood Volkswagen. See you next time!

June 13, 2026

Incredible service and quality, technicians and service desk were professional and friendly. Vehicle came back cleaned and washed, which was not expected. More

by Bgilbert0112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephan Pavicic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Garton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demico Southern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karissa Brummett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Obermeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Back, Kierra
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Jun 15, 2026 -

Tom Wood Volkswagen responded

We love to hear that our team went the extra mile to deliver top-notch service! Thank you for choosing Tom Wood Volkswagen and for sharing your experience. See you next time!

June 12, 2026

Great experience with Tom Wood VW and Hope, my service advisor. Recently, I took my new, used, Golf Sportwagen in for service and Hope was simply a joy to work with. She was articulate, knew what she was More

by marksawyer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hope
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Jun 15, 2026 -

Tom Wood Volkswagen responded

Thank you for sharing your positive experience with Hope and our team at Tom Wood Volkswagen! We appreciate your business and look forward to helping you with any future needs, Mark.

April 26, 2026

Very friendly and knowledgeable service. I know that I can trust their service. Thank you for a job well-done. More

by Leaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad
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Apr 27, 2026 -

Tom Wood Volkswagen responded

Leaf, thank you for sharing your feedback about our team! We’re honored to earn your business and we hope to see you again at Tom Wood Volkswagen.

December 04, 2025

Kierra was very helpful, understood what I needed and set things in motion to get it done. More

by Wallacenk123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kierra McGee
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Dec 04, 2025 -

Tom Wood Volkswagen responded

There is nothing better than a great review. Kierra will appreciate your kudos. Thanks for giving Tom Wood Volkswagen your business, Wallace!

October 04, 2025

I went in to have my tire checked out. I waited just a short time about a half hour. They had it done wash my car. It was excellent. I always feel like I get the best service there. I’m so More

by margo.klinker1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephan Pavicic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2025 -

Tom Wood Volkswagen responded

Margo, thank you for choosing Tom Wood Volkswagen and for sharing your experience! We’re glad you’re always taken care of here.

August 19, 2025

Service is friendly. The dealership is very thorough and reassuring in providing appropriate services for the vehicle. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deja
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August 09, 2025

Dead battery. I was able to schedule an appointment within an hour same day. In and out within 45 mins. Couldn’t be happier. More

by tricks_unmoved_1x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
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Aug 12, 2025 -

Tom Wood Volkswagen responded

We’re happy we could assist you so promptly! Thank you for choosing Tom Wood Volkswagen and sharing your feedback. Safe travels ahead!

July 14, 2025

Great service! Nice waiting area! Kept me informed where things stood with the service requested More

by dwightandpatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterling
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Jul 14, 2025 -

Tom Wood Volkswagen responded

Thank you for this 5-star review of Tom Wood Volkswagen!

May 20, 2025

Tom Wood Volkswagen, they really care about their customers. You get my vote fot number one in customer satisfaction More

by dougtdavenport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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May 20, 2025 -

Tom Wood Volkswagen responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Tom Wood Volkswagen made a positive impression. Your support means a lot to us, and we look forward to serving you again in the future!

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