Tomball Ford

Best experience I’ve had at a dealership. The entire process was pleasant. I will definitely be back to purchase my next vehicle with Tomball Ford! The entire process was pleasant. I will definitely be back to purchase my next vehicle with Tomball Ford! More

Great service and great people! Go see Grace and she will get you taken care of! Go see Grace and she will get you taken care of! More

Ronny Ghiselli went of his way to make we got exactly what we wanted. He is was excellent! what we wanted. He is was excellent! More

Very easy to work with. No games played, worked with my needs and made the deal happen. No games played, worked with my needs and made the deal happen. More

Jason Jules is very patient, kind and has excellent customer service.. He is truly awesome to work with! We really appreciate his help with buying our new Expedition! Thank you!! customer service.. He is truly awesome to work with! We really appreciate his help with buying our new Expedition! Thank you!! More

I had an extremely disappointing experience with the service department. I scheduled the earliest available appointment at 7:00 a.m. for a check engine light diagnosis, expecting my vehicle would at lea service department. I scheduled the earliest available appointment at 7:00 a.m. for a check engine light diagnosis, expecting my vehicle would at least be evaluated that day. Instead, I was told to leave my vehicle, and after more than 24 hours, no diagnosis had even been started. The purpose of an appointment is to have a vehicle seen within a reasonable timeframe, not to have it sit in the parking lot for one or two days before anyone looks at it. If the service department is backlogged or understaffed, appointment availability should reflect that reality instead of giving customers unrealistic expectations. Management, including the General Manager and Service Manager, should reevaluate how appointments are scheduled and communicated. If the department doesn't have the capacity to inspect vehicles at the scheduled appointment time, it would be better to limit appointments than inconvenience customers by holding their vehicles for days without any progress. More

Surpriseingly good experience. Multiple vehicles bought at Tomball Ford! get rid of the haggling and the experience would be better. Multiple vehicles bought at Tomball Ford! get rid of the haggling and the experience would be better. More

I had a very had a bad experience here before but gave it another chance, big mistake. I called ahead about some recalls to address and the person told me I needed to come in to get them fixed, no appointmen another chance, big mistake. I called ahead about some recalls to address and the person told me I needed to come in to get them fixed, no appointment needed. At the temporary check-in the person radioed 3 times for someone to come and help me, nobody came. Very frustrating as there were 5 staff just hanging around the area doing nothing. I eventually went inside to find someone in service and there were 4 people huddled chatting amongst themselves, two free desks with people behind, and two ladies behind the reception desk. I guess no one wanted to come outside for a customer today. I told the lady behind the desk that I had been told to come in, she checked my VIN and said no, there was nothing they could do for me. I asked who the person was I talked to, it was the other lady sitting next to her. Apparently new and still being trained. Completely wasted my time today, and the worst customer service I have ever seen in any dealership ever. Avoid this place, I will drive a little further next time to Planet Ford for professionals. More

Tony was awesome, would come back just to see him. Great sales personality. This takes to many words Great sales personality. This takes to many words More

Avoid Tim Fowler, Ask for Jana Baker If you’re considering buying from Tomball Ford, here’s my honest advice: avoid Tim Fowler at all costs, ask for Jana Baker, and come with your own pre-approved considering buying from Tomball Ford, here’s my honest advice: avoid Tim Fowler at all costs, ask for Jana Baker, and come with your own pre-approved rate from a local credit union. The finance manager, Will Clunn, was unhelpful and didn’t put in any real effort to get me a competitive rate—I refinanced the very next morning at 1.26% lower. Let me explain. I drove over 45 minutes to Tomball Ford on Friday evening, March 27th, because they had the inventory I wanted. My credit union, Shell Federal, listed Tim Fowler as their “no-hassle” dealer representative, so I reached out to him days in advance via email—letting him know exactly which cars I wanted to see and when I’d arrive. He never responded. Not even to let someone else know I was coming. When I arrived around 5 PM, I waited over 20 minutes only to be told Tim wasn’t in and wouldn’t be available until the next day. Frustrated, I started looking at the two vehicles on the showroom floor myself. That’s when Jana Baker walked over and asked if she could help. She was knowledgeable, professional, and genuinely helpful—no hard sell. I explained that Tim had ignored my messages, and Jana said she often helped Tim’s customers when he was out. Since we had no loyalty to someone who couldn’t bother to reply, we worked with her. We were trading in a 2016 Porsche Cayenne (which had been a nightmare for parts) and wanted something fun and American-made. I was considering the Mustang Dark Horse and a Corvette. Jana walked us through the Mustang in detail, then voluntarily called their sister Chevy dealership in Conroe to arrange for us to see a Corvette. She didn’t pressure us at all—she even connected us directly with the Chevy sales manager for the best pricing if we went that route. If this review were just about Jana, she’d get an easy 5 stars. But I can’t give Tomball Ford 5 stars because of Tim Fowler’s complete disregard and finance manager Will Clunn’s incompetence. I decided on the Mustang and came back that Monday to finalize the deal. I had already done the credit check Saturday morning. My credit score is in the 850 range, and my credit union had pre-approved me at 4.49% for 5 years—the same credit union that sent me to Tomball Ford. So you can imagine my shock when Will Clunn spent forever trying to sell me extended warranties and other add-ons, then told me the best he could do was 5.76% through Ford Credit for 5 years. When I asked why, he just said it was the best they could get. I was exhausted and went ahead with the deal—but I went straight to my credit union the next morning. By 8 AM, I had refinanced the car I’d bought just 12 hours earlier at 4.49%. Bottom line: ✅ Ask for Jana Baker – she’s great. ❌ Avoid Tim Fowler – unresponsive and unprofessional. ❌ Avoid trusting Will Clunn – get your own financing first. Bring your own pre-approved rate from a nearby credit union, or you’ll likely overpay. More