Tomball Ford

Jim Baker took my service request promptly. He called me several times to give me information on what my car needed. Good communication. My car was repaired and serviced as I requested. Jim had shuttle service for me both ways. Drop off and pick up. I am very satisfied with everything.

Patrick, service advisor, greeted me and promptly got vehicle in for service-diagnosed problem and had me back on the road. Very personable service extended

Walter did an amazing job getting my vehicle in and out very quickly! Part was replaced under warranty.....overall great experience. I would recommend Tomball Ford.

Completely dishonest, refuses to provide pricing online, over the phone and even in person. Management was extremely disengaged and no one wanted actually to take the time to get a final price worked up. Went to another dealership and had a price in an hour.

Dropped my fusion off for a battery problem. I was back on the road in no time. Great experience . Friendly staff. I was in and out. Great communication

Bought brand new 2019 Mustang GT. Trans issues at 6k miles. I pay for 2 different warranties still can’t get a rental while they figure what’s wrong with car. Can’t be without vehicle and will not pay for rental when I already pay Ford and Apex for warranties. Will never use this dealer again

Do not go to TB Ford. When I went in for a break check at 45000 miles (3 years ago), with out permission, they put on "Ford's Brakes for Life" (over priced). Now 65,miles later, they refused to replace my breaks, stating it I had 4 ml left. (They recommend breaks when they are 5 mil.) They stated they will only replace at 3 mil. Per there own guide lines 3 mil is an immediately need break replacement, very dangerous. So they are telling me I have to go to a dangerous level of brake life (putting me and my passengers at risk). Remember I already over paid for replacement. A day after I complained, my oil pan cover is laying on the ground. 4 bolts missing and one zip tied. Never been an issue before. They are very dishonest and when you complain, and seek retribution. STAY-AWAY, Look at their rating.

I don’t typically leave negative reviews but our experience with Tomball Ford has been absurdly bad. Made the mistake of buying a vehicle online from them and have found them to be nothing but untrustworthy, incompetent, and a nightmare to work with. We received the vehicle with severe paint damage which they did not disclose when asked. It cost an additional $1500 to repair, after two weeks of phone calls they did nothing for us. This was obvious paint missing from the front and back of the vehicle that was impossible to see in the photos they had, we never would’ve purchased if we were aware. As others have mentioned they participate in the APEX scam which is basically a way to tack on another $1000 to the sale and sell your travel data. We have asked them 3 times for registration info for the Apex system so we can at least us the app for it and they have just ghosted us, no response at all. We had to call them about 50 times and babysit every step of the process as they dragged their feet, outright lied, and failed to complete any step of the process in a timely fashion except cashing our payment. Months later I now receive a letter saying the registration application couldn’t be processed because it needed an additional payment. We paid Tomball Ford for this. Thank God I didn’t get suckered into their warranties or other additional fees which are surely as reliable as single-ply toilet paper. SHADY DEALERSHIP.

Was promised before arriving that we would receive a $500 credit just for booking an appt. then we arrived to find that deal was no longer going to be honored. We also qualified for an additional $1500 in rebates that were never offered on the price. The trade in value offer was pathetic and they had no interest in making a sale. On top of that we drove 4 hours to test drive. Very disappointed and I would not recommend.

I decided to try Tomball Ford today for an oil change & filter on my 2018 F-150. Total cost was $66.07. I've been getting my work done at Mac Haik Ford but didn't feel like making the drive today. I bought the truck at Mac Haik after going through one of the worst sales experiences ever at Tomball Ford. Oil change & tire rotation is $52.94 at Mac Haik Ford. Tomball Ford offered me an air filter for $49.95 (not sure if that was installed or just the part). Mac Haik Ford charged me $37.00 for an air filter installed. Oil change alone at Mac Haik is $50.04. Finally the shop charge at Mac Haik is $2.50; Tomball Ford shop charge was $6.98. Pretty sure I won't ever be returning to Tomball Ford, apparently nothing ever changes at this dealership.