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Tony Honda
Waipahu, HI
4,182 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,182 Reviews of Tony Honda
February 09, 2017
Pleasant experience Joe was super friendly, and was patient with our questions on the Civic's new Apple Carplay and keyless system. His presentation was thorough and info Joe was super friendly, and was patient with our questions on the Civic's new Apple Carplay and keyless system. His presentation was thorough and informative. After the initial visit, we felt very comfortable with him, unlike other dealers who tend to be aggressive and pushy. When we came back to talk about the lease, he and Jared were very responsive in working with us. Overall a very positive experience. More
by PATRICK CHOU
Employees Worked With
Joseph Kinsey, Jared Rego
February 09, 2017
Great Customer Service! We had an amazing experience with our salesmen, Joe Laciest. He was very knowledgable and very helpful, and he gave us a great deal on our new Honda We had an amazing experience with our salesmen, Joe Laciest. He was very knowledgable and very helpful, and he gave us a great deal on our new Honda Odyssey! More
by dshalsey
Employees Worked With
Joe Lacuesta
February 09, 2017
Comfortable Scott Matsuoka was fantastic throughout the entire buying process. He was informative, answered our questions and concerns, and did not exert too mu Scott Matsuoka was fantastic throughout the entire buying process. He was informative, answered our questions and concerns, and did not exert too much pressure on us. Scott carries himself as a trusted and professional advisor. More
by Budnwing
Employees Worked With
Scott Matsuoka
February 08, 2017
Great Team Prior to getting my Civic Maria and David was so friendly and helpful I'm so glad I chose to go to Tony Honda I could not have asked for better help. Prior to getting my Civic Maria and David was so friendly and helpful I'm so glad I chose to go to Tony Honda I could not have asked for better help. I would also like to mention Kathleen she was great at Accessories and Mr.Matsumoto was so calm, very Professional made the closing pleasant. If I ever need another car I would definitely return to Tony Honda. Thank You Linda Pak-Fong More
by Happy
Employees Worked With
Curtis Matsumoto, David Diaz, Kathleene Cipriano, Maria Balicoco
February 07, 2017
Disheartened On the 9th of December, I made an appointment to have my car's transmission looked at. No check engine light. They test drove, said they could "feel On the 9th of December, I made an appointment to have my car's transmission looked at. No check engine light. They test drove, said they could "feel" something wrong but could not fix until the light came on. I struggled with the car for almost two months until the clutch literally burned up on me on H3, during high traffic hours(30JAN2017). Roadside assistance did their job by taking my car to the dealership(after 2 hours) and a rental car was issued. They determined the clutch was burnt out(which I already knew because I could smell it burning while I was trying to get pulled off to the side). They said it was wear and tear. They said they were going to give me a goodwill participation price to replace the parts needed to fix. This car has 30,000 miles on it and under warranty. Kurtis Tshuha was very kind and understanding. Robert Macias however, would not budge on covering the clutch, even though I went in December telling them it was not working properly. I struggled for almost two months of driving with a bad clutch, which would in turn, show massive wear and tear. I don't understand why, if I tried getting it fixed when it was a mechanical issue in December, now it is driver error now. I have tried to reach out to the president of the dealership but have had no luck in making contact. I am super upset. I keep playing phone tag with the liason of American Honda based out of California. I am without my car, without a rental, and feel lost at the moment. This is the second Honda I have drove off the lot with less than 10 miles on it. The first Honda, was a manual, in which I taught my 3 boys how to drive a manual with. No issues with the powertrain at all with that vehicle and sold it with 140,000 miles on it running fabulous. I bought another Honda, due to the safety, reliability, and reputation of the company. Now, I am at a loss for words. My faith in this company is now shattered. I just thank God I did not have my 5 year old while being stuck on H3 traffic during high traffic hours for the two hours. I was so comfortable knowing that Tony Honda was going to take care of me and my car, that I had no worries. Then Robert Macias says I have to pay for the clutch to be fixed. My car is still sitting over there and I am just totally at a loss. If I hadn't put my son's name on the financing to build some credit for him, I would stop making payments on it and not look back. Soooo disappointed. More
by Disheartened
Employees Worked With
Robert Macias, Joshua Lospoc, Kurtis Tsuha
February 07, 2017
Excellent Service My first time at Tony Honda to get my car serviced! What great service! They were courteous and explained everything to me so thoroughly. Wade was gre My first time at Tony Honda to get my car serviced! What great service! They were courteous and explained everything to me so thoroughly. Wade was great. Made me feel very welcome, friendly and helpful. I had to get back to work and learned their shuttle service would not be leaving for another half hour, without even being asked, Wade offered to see if they can provide me with express service. I realize this was above and beyond but I was just so grateful they even offered! George was my driver on that express service! Very friendly and courteous! Their service was excellent! Got back to work in time thanks to Wade and George! My car was finished when they promised. Love the pick up service too! Was able to get back to the dealership and pick up my car hassle-free! It was a wonderful experience! More
by Sayaka
Employees Worked With
Wade Szameitat, George Toro
February 06, 2017
Amazing Maria is a great sales person. She cares about her customers and does not pressure them I doing things they do not want to do. I highly recommend her! Maria is a great sales person. She cares about her customers and does not pressure them I doing things they do not want to do. I highly recommend her! More
by Eka143
Employees Worked With
Maria Balicoco
February 05, 2017
Awesome Sales Rep Andre Machado We're looking for a new SUV or Van to fit our growing family, we are considering 2 options as what to choose and ended up buying 2017 HONDA Pilot EXL We're looking for a new SUV or Van to fit our growing family, we are considering 2 options as what to choose and ended up buying 2017 HONDA Pilot EXL AWD. Our Sales Rep Andre is so helpful so we can get the SUV we like without being too pushy. My husband like how we are able to buy our new Pilot without spending a lot of time waiting to process our papers. We spent less than 2 hrs in purchasing our New Pilot. Our SUV is ready when we came to close the deal, that made our purchasing quick. Great Tony Honda Team. Thank You. -Sam & Marie V More
by Marie V
Employees Worked With
Andre Machado
February 05, 2017
Very military friendly Dustin helped us out with our Honda Element. He was very knowledgeable, professional and personable. Military friendly dealership. Worked very hard t Dustin helped us out with our Honda Element. He was very knowledgeable, professional and personable. Military friendly dealership. Worked very hard to reach a fair price. Would definitely recommend this dealership to any military moving into the area. More
by Tyler Thornton
Employees Worked With
Dustin Sonico
