Tony Honda

Extremely Satisfied! Recognition Well Deserved! I am just one of the thousands of reviews about Tony Honda, but it is what led me into the dealership by driving from town side due to majority of the I am just one of the thousands of reviews about Tony Honda, but it is what led me into the dealership by driving from town side due to majority of the 5 star ratings. Guess what? They were spot on! Naurene Silva was superb! She was exactly the type of sales person I was looking for. If you want a "nice, genuine, less pushy, honest, and customer always comes first." type of sales person to service you, she would be the one. She took her time to show me many different vehicles and explain to me to the best of her knowledge of each of them without having to feel the pushy sales vibe that just wants your money and send you out the door or get's irritated by the fact you are being picky jumping to over 10 vehicles just because you are there to find the suitable car. She wasn't one of those for sure. She was willing to listen and cater to our needs the entire time. I felt even if I had to pay more, it was well worth it. After we have started on the paper work and getting the finance approved *thank god!*, we stepped over to Mike , the finance manager to complete the paperwork. He was also great to work with. Although our APR was very high, he was willing to help us try and get a better rate, which we are still waiting for...The only bit of negative detail I have to mention that I didn't really like was during the signing of the paper work. I purchased couple vehicles in the past and both of finance guys normally always ask me ahead of time if I wanted to purchase the additional warranty and stuffs. I didn't like it when everything was already prepared and wasn't mentioned to us prior if we wanted to purchase those additional extended warranty. But the "sign here please." I feel it should be an option that should be asked, and not automatically assumed the customer wants it. I do understand everyone needs to maximize profits, but I felt that part doesn't make the customer feel good about, knowing they may want it and mistakenly sign up for it. Overall, it was painless and fast. Last final note as to WHY I still gave it 5 stars, esp for Naurene. When we went down to pick up our vehicle. I was shocked to see Naurene was still buffering and cleaning our vehicle to make sure it was in tip top shape when I pick it up. **I have never seen a sales person went this far, AFTER, they had already sold the vehicle.** As I had mentioned, I believe those who truly cares about a sale and their customers would do this. I find that impressive and well deserved to go that extra mile for their customers. If you ask me if I will be buying another vehicle there in the future? 110%, no questions asked. And of course, I will find Naurene once again, without a doubt. Thank you guys at Tony Honda! More

Great customer service!!!!! We really love our brand new Honda HRV. Mr. Elmo Martinez gave us a warm welcome and treated as his ohana. We bought another car from him because we We really love our brand new Honda HRV. Mr. Elmo Martinez gave us a warm welcome and treated as his ohana. We bought another car from him because we trust him. Thank you! More

they do a wonderful job Bought a battery for my CRV key and they put it in the key for me ... Didn't know that is what made my key not lock or unlock the car but a service g Bought a battery for my CRV key and they put it in the key for me ... Didn't know that is what made my key not lock or unlock the car but a service guy told me it was when i showed him it wasn't working.. So wonderful for their help. More

Best car buying experience ever! I visited many dealerships and shopped for months to find the right vehicle for my budget. Jacob Amadeo at Tony Honda was by far the best salesman I c I visited many dealerships and shopped for months to find the right vehicle for my budget. Jacob Amadeo at Tony Honda was by far the best salesman I came across. I found the car I needed and they worked with my budget instead of extending it. They made the car buying process easy and painless. I will recommend Jacob and Tony Honda to anyone who is in the market. Thank you Jacob! More

Customer Service I just wanted to commend David Pagan who helped me by providing a copy of previous service for insurance purposes. I think it was a few minutes after I just wanted to commend David Pagan who helped me by providing a copy of previous service for insurance purposes. I think it was a few minutes after closure of his department, and he was the sole person there, probably trying to finish up for the day. Regardless, he was very courteous and helpful in checking for the information I needed. More

Very friendly and helpful Like the title says everyone is friendly and helpful. I specifically asked for Jared because I had bought a car from him before and he is great. Test Like the title says everyone is friendly and helpful. I specifically asked for Jared because I had bought a car from him before and he is great. Test driving and looking at every option is no problem. The only bad thing I would say about tony honda is don't expect to get close to kbb.com value for your trade and they have a mark up on msrp, which they will work around. I think they have a mark up so that when you say you won't pay above msrp it makes it look like your getting a discount when you get msrp. Crazy! But all the honda dealers on island do the same thing so it comes with the territory of you want to drive a honda on oahu #capitalism but overall these guys are great, that's why I went back and bought another car. More

Customer Service I wanted to acknowledge a Tony Honda service rep named Tasha. She is always patient, helpful, knowledgeable. She keeps me informed as to the progre I wanted to acknowledge a Tony Honda service rep named Tasha. She is always patient, helpful, knowledgeable. She keeps me informed as to the progress of my vehicle maintenance and doesn't leave me with a bad feeling when I leave the dealership. She goes out of her way to make sure all my questions are answered and that I am satisfied with my service. She is a professional More

Outstanding Service Jake was knowledgeable about the new Honda Civic even though it was pretty new, the car we drove for the test drive only had 16 miles on it. He heard Jake was knowledgeable about the new Honda Civic even though it was pretty new, the car we drove for the test drive only had 16 miles on it. He heard what I had to say and took me directly to the car that I left with. Great service across the board, will recommend to any new comers seeking a new or used car. More

Kurtis Tsuha best service manage ever Kurtis is one manager that goes out on a limb for his clients, and at the same time maintaining his integrity and professionalism for his company. He Kurtis is one manager that goes out on a limb for his clients, and at the same time maintaining his integrity and professionalism for his company. He is really one of the best managers I have ever met. That's why even thougn, our hondas are older, and I could take the car elswhere for service, I do not compromise on the excellent service, that I receive here. Kurtis is always on the ball, returning calls consistently, and so curteous. Also my regular service guy. Sean Kikuchi great guy terrific service rep and pleasant. Both kurtis as a manger and Sean as a csr are such an asset to this company. thank you Kurtis and Sean More

Great Customer Service I am writing to let you know how much I appreciate the outstanding customer service that your staff provided last week. I visited your store to purch I am writing to let you know how much I appreciate the outstanding customer service that your staff provided last week. I visited your store to purchase a new car. Your staff was very attentive and helpful. The employees I interacted with, Iven Cunanan was very knowledgeable about your auto vehicles,and seemed genuinely interested in helping me find the car that met my needs rather than just being focused on making a quick sale.Because of his efforts, I was able to find exactly what I needed and I am very satisfied with my purchase. I will continue to visit your store in the future, as well as recommend it to others.please let Iven Cunanan know that his efforts did not go unnoticed. You have put together a great team that makes customers feel respected and valued. Mahalo. More