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Tony Honda
Waipahu, HI
4,182 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,182 Reviews of Tony Honda
August 11, 2015
Positive new car buying experience! Kerry was an AMAZING sales associate. I never felt pressured or overwhelmed during the entire process. I didn't know what kind of vehicle I wanted, an Kerry was an AMAZING sales associate. I never felt pressured or overwhelmed during the entire process. I didn't know what kind of vehicle I wanted, and it was as if Kerry could see a "vision" of the perfect car for me. I never even knew the Honda HRV existed! So grateful and blessed for a really positive experience. More
by Rdzugan
Employees Worked With
Kerry Kobayashi
August 10, 2015
Friendly people Joe was very helpful and he wasn't pushy like most salesperson I've dealt with. He was genuinely nice and funny guy. If my friends needed to buy a car Joe was very helpful and he wasn't pushy like most salesperson I've dealt with. He was genuinely nice and funny guy. If my friends needed to buy a car I would definitely recommend him. More
by lolai88
Employees Worked With
Joseph Kinsey
August 08, 2015
Don't make the sales manager mad Just had the worst car buy (shopping) experience ever at Tony Honda. Upper Management really need to train their sales people and managers on custom Just had the worst car buy (shopping) experience ever at Tony Honda. Upper Management really need to train their sales people and managers on customer service. Not everyone walking though your door is ready to buy a car and drive it off the lot. Some may do that but those that choose not to buy should not be treated so mean and yelled at. The last statement by the "sales manager" was go and buy your car the other dealership! His red face of anger and throwing his arms up in the air was totally uncalled for. If he just let us leave with out mouthing off with us we may have come back. BTW, we own a CVR and a Pilot both serviced at Tony Honda. So here was the problem. 1. Went to Tony Honda because of the slick campaign of "credit union" sale. Don't be fooled. The advertisements is just to get you to walk into the door. There is no credit union sale or pricing available. The only difference is that they have some of the credit unions set up at the dealership but when we went it was only empty tables. When asked for the CU pricing, we were told it was for a select vehicles...what a total LIE by Tony Honda. We really were shopping and wanted to know the price of a car. We figured the CU pricing would be available as advertised. 2. No haggling. Yea right. We also went because of the CU sale because we could shop and not have to go though the regular price haggling and look at the price because we were shopping and not 100% ready to buy. We went through two levels of sales guys but wanted to just get a CU pricing quote. 3. Not listening to the customer. Our first sales guy didn't really listen. We wanted to price out the Touring CVR...leather seats and lots of bells and whistles. But I guess we didn't look like we could afford it so he kept on moving us to the CVR XL. We must have said "leather" about 10 times but the guy never really got it. 4. Car shopping is car shopping. A friend of ours told us he had a contact at a competing dealership (also Honda) right before we went to the dealership. So when the sales guy asked us if we were shopping we said yes and told him that our friend told us to check with his friend. I guess this is when everything started to unravel. The sales guy was cool with it but the manager was so mad that we would consider shopping at another Honda Dealer. I guess he felt that they do all the work and someone else gets the sale....well hello...that is life and if he doesn't like it he should work in a different field. I have been in Sales for 35 years and that is how it goes...you make some and you lose some. But you never burn your bridges with clients..you always treat customers with care. If I were his manager I would tell him to take a hike. 5. Finally I think out of frustration the "sales manager" said he would give us a quote. But first he wants our commitment to buy the car. What make a commitment before we know the price. These guys are gems...the perfect example of what makes car salesmen the worst of them all. So he gives us a quote. We thank him and we ask him to write the price down on the back of his card. Guess what the answer was NO. You gotta love it. I guess we won't be going back to Tony Honda any time in the near future. Two other Honda dealerships on the island. More
by HI Shaka
Employees Worked With
Matt Chong, Jason Lee
August 08, 2015
Friendly employees at Tony Honda My first impression was the people,friendly not pushy like other dealerships I went to. Andre treated us like we knew each other long time. He answere My first impression was the people,friendly not pushy like other dealerships I went to. Andre treated us like we knew each other long time. He answered our questions as much as he can, if he couldn't answer it he would tell us wait a minute and he will go and get the answer. He is a cool salesperson that I've ever met not like others I met.. Always there when we needed to ask him about certain vehicles.I would recommend my friends to see Andre. He is like a big brother. The people there are friendly keep up the good job. More
by 808local
Employees Worked With
Andre Machado
August 07, 2015
Not your typical car buying experience My wife and I were in immediate need of a car and the people at Tony Honda were great. They knew exactly what we were looking for and took the time to My wife and I were in immediate need of a car and the people at Tony Honda were great. They knew exactly what we were looking for and took the time to answer all the questions we had. We felt comfortable and at ease through the entire process. This is our first Honda purchase and we are glad we made the switch. Thank you Tony Honda!!! More
by rmscud47
Employees Worked With
Tracie Komori
August 07, 2015
great service team Worked with Wade and Sean to get airbag replaced on a recall notice. Both of these guys always provide excellent customer service and have great knowl Worked with Wade and Sean to get airbag replaced on a recall notice. Both of these guys always provide excellent customer service and have great knowledge of their vehicles. They always make sure my car is up to date and find the best pricing (via dealer service coupons). One of the things I appreciate most is that they don't sell me services when I don't need it. (Like a oil change before its really due, etc). More
by acheong
Employees Worked With
Sean Kikuchi, Wade Szameitat
August 07, 2015
There is such a thing as "having it your way" Kathleene, Jason, and Daniel were all very helpful with buying my first, new car. Everybody had stories and experiences that I could relate to which m Kathleene, Jason, and Daniel were all very helpful with buying my first, new car. Everybody had stories and experiences that I could relate to which made the purchase of a new car a fun experience. They were all willing to help me get the most of my purchase and made me feel comfortable by letting me choose what I want. Thank you Kathleene, Jason, and Daniel!!! More
by t.gab
Employees Worked With
Daniel Zabresky, Kathleene Cipriano, Jason Lee
August 05, 2015
Personalized, professional, knowledgable, and caring service Joe and Moi helped make my buying decision easy. They took the time to discuss the features we were looking for in a vehicle from safety to convenienc Joe and Moi helped make my buying decision easy. They took the time to discuss the features we were looking for in a vehicle from safety to convenience and of course style. We found it all in the Honda Odyssey. Tony Honda exceeded our expectations! More
by Raynaman
Employees Worked With
Moi Mabalot, Joe Lacuesta
August 05, 2015
Very knowledgeable and not pushy. Kerry was very knowledgeable and helped to compare the 2015 and 2016 Pilot models. This was our second visit here and never thought we'd be walking aw Kerry was very knowledgeable and helped to compare the 2015 and 2016 Pilot models. This was our second visit here and never thought we'd be walking away with a new car. The first time (2 months prior) we came the sales guy could not give us information on the cars and did not follow up with us. This time it was very different. We were even able to go home for several hours to decide but still got the car later that night. Thanks to Kerry for working with us and even staying later to walk us through some basics. More
by reyna.q
Employees Worked With
Kerry Kobayashi
August 04, 2015
Awesome service great service and quality cars keeps us coming back we are happy owners of a Civic, Accord and Pilot Big Mahalo to Wade Szameitat Susan and Alan Ha great service and quality cars keeps us coming back we are happy owners of a Civic, Accord and Pilot Big Mahalo to Wade Szameitat Susan and Alan Haida More
by al
Employees Worked With
Wade Szameitat
