Tony Honda

The Vehicles were Great and the People were even Better Why the overall 4 stars, because overall the help and service was great. Since entering the lot, greeted at the gate, and assisted by our Salesperson, Why the overall 4 stars, because overall the help and service was great. Since entering the lot, greeted at the gate, and assisted by our Salesperson, who I've made contact using the dealer's website. Although being stuck in the lobby for 2 hours, it would have been great if someone showed me where I could get accessories for my new vehicle. I can't blame the dealership, as with other places, it was busy, which is a good sign. None the less, customer service was great. They did everything they could, Dustin and Marco, to make sure that the vehicle would be mine. They deserve most of the credit in my review. Work Quality? The two mentioned above provided great serves nonetheless, but, what really dragged it down to 3 Stars was this. I waited in the Lobby for 2 hours, with no offer to look around in the accessories. I couldn't tell if the Lobby was the accessories shop itself, since it had some on the shelf behind some chairs and very few in the glass case. BUT, what really set it down, was the quality of detailing. Assuming that the detailing was part of the "ProPack," which was over $1,000 USD, it definitely was not worth the time or money because of the detailing that was preformed. I understand that it was busy, which is why it took that long of a wait. But taking a first look on the outside, there were already smudges on the paint and water spots from left over water that evaporated. If they did anything on the interior, there was no problem, so I commend them on that one. Later, I called to ask if there were any accessories that came with the "ProPack," as I thought it would since the definition was to bundle services and accessories together as a dealer offer. But then again, it did not which kind of made me irate since the cost of it. Just as how customer service was, the friendliness was excellent and skillfully represented by Dustin. He deserves the props on this one. From being introduced to him in front of the Honda section the signing off on the papers for my vehicle, he is a great example of friendliness through out the trip of buying not only our first Honda, but also the first car for my son. Marco did great to try and lower our monthly cost, of course it comes with a sacrifice, such as an extension, I hoped some accessories would have been thrown in there, or even mentioned to us, but it was us at fault as well for not mentioning it. As for pricing, it was okay. Marco did what he could as well as Dustin did. I would have been happy to get some freebies. I know that it's part of financing reasons, but putting down a thousand dollars and getting the vehicle would have been better on the dealer's side instead of having a customer wait on their decision and car shop elsewhere. More

Leased 2015 honda civic review of dealership I had spent several days contacting multiple dealerships regarding finding a 3 year lease with 0 down and a reasonable monthly payment. Iven was the r I had spent several days contacting multiple dealerships regarding finding a 3 year lease with 0 down and a reasonable monthly payment. Iven was the representative who contacted me regarding my inquiry and quickly searched for the best avaliable deals. After comparing the results (the turn around time was much faster than other dealerships on just relaying me the information I requested) I came in for a test drive. Iven showed me two vehicles both honda civics (one slightly more upgraded) after the test drive I was sold. Iven kept a positive and friendly attitude through out the entire process and jokingly Invited myself and my fiancée over to his place after we concluded the deal to watch the may weather/ pacman fight! Haha. He is a good friendly man and would recommend this dealership just due to him! More

Sonia is great! Sonia Diaz-Ruiz made purchasing a vehicle with my aging mother simple & stress-free! Thank you for helping my mom get her new CR-V! Sonia Diaz-Ruiz made purchasing a vehicle with my aging mother simple & stress-free! Thank you for helping my mom get her new CR-V! More

Great experience and teamwork We have been looking for a new Honda CRV for over two months. Travis has been wonderful to work with and a true professional. Even though our CRV st We have been looking for a new Honda CRV for over two months. Travis has been wonderful to work with and a true professional. Even though our CRV style was not in-stock in March, he maintained contact with us until our preferred CRV had arrived. Once we drove the vehicle, the teamwork at Tony Honda (Travis, Jacob and Marco) to deliver a fair price and outstanding sales service was First Class. Mahalo Travis and the team at Tony Honda. More

Great experience!! This was an awesome buying experience, no games, & they didn't waste our time trying to haggle the cost of the vehicle. Entire process was great, as w This was an awesome buying experience, no games, & they didn't waste our time trying to haggle the cost of the vehicle. Entire process was great, as well as a speedy transaction. Keep up the great service, especially to "Sonia" our sales person. Keep up the great customer service Tony Honda!!!! More

Great service, great deals The customer service was awesome! We felt really satisfied. Andre was very helpful and knew a lot about the technology in the car. Kathleen was also v The customer service was awesome! We felt really satisfied. Andre was very helpful and knew a lot about the technology in the car. Kathleen was also very friendly and accommodating. We got everything we needed. Would definitely go there again =) More

Terrific Service Staff was very efficient and courteous. My car was ready before I even finished my cup of coffee! The service staff explained what was done to my c Staff was very efficient and courteous. My car was ready before I even finished my cup of coffee! The service staff explained what was done to my car. Will recommend Honda service to all my friends. More

David Diaz was very helpful! Loved working with him! David Diaz was very helpful when we came to look at vehicles. Highly recommend working with him! He throughly explained and answered all questions we David Diaz was very helpful when we came to look at vehicles. Highly recommend working with him! He throughly explained and answered all questions we had. I would defiantly tell all our friends to go to tony Honda! More

Awesome Experience! Initially assisted by Manager Mike West, who started the wonderful experience. Mr. West then referred us over to Michael Javines who walked us throug Initially assisted by Manager Mike West, who started the wonderful experience. Mr. West then referred us over to Michael Javines who walked us through it all. Demonstrating Excellent Customer Service every step of the way and beyond. Professional and knowledgeable answered all questions and concerns politely, therefore exceeding my expectations. Aaron Chan and Curtis Matsumoto also assisted in the experience. They're simply the best, they know how to treat a customer from start to finish. Definitely recommend Tony Honda Waipahu all the way!! Great Job Guys!! More

Amazing service! Your staff has always been very professional and quick about repairs. They answer all my questions accurately and make me aware of my options. You fol Your staff has always been very professional and quick about repairs. They answer all my questions accurately and make me aware of my options. You folks are always amazing, always professional, TOP NOTCH!! More