Tony Nissan

I had an appointment for two recalls related to airbags. The wait was over three hours. After service was completed, They gave me my keys and paperwork, (Thomas was great). However when I went to get in my The wait was over three hours. After service was completed, They gave me my keys and paperwork, (Thomas was great). However when I went to get in my truck, the steering assembly was ajar, was not drivable. When I tried to call service or Thomas from the parking lot, I was on hold for ten minutes with no answer. I gave up and had to go back inside to get Thomas. The issue was resolved in a few minutes after taking the truck back to the mechanic, but I now have little confidence that my steering wheel won't open again. I also noticed a couple of scratches on the steering wheel as a result of the repairs. I should also mention Ethan and other staff who were very friendly and opened doors for me when seeing that I was an old guy using a walker. Staff were friendly. For what it's worth, Acura of Honolulu has a very nice lobby that offers coffee, water, and snacks to customers while you wait. for service..... I did not see anything like this at the Tony Nissan lobby. More

They were very helpful, answered my questions when asked, took my car in earlier than my appointment. Overall, a good job. took my car in earlier than my appointment. Overall, a good job. More

Great service. This is our 2nd Nissan from Tony's, and our 3rd car purchase from them in 6 years. Will definitely be back when in the market again. This is our 2nd Nissan from Tony's, and our 3rd car purchase from them in 6 years. Will definitely be back when in the market again. More

Worst service dealer. Bad customer service. Bad or no communication. Had my leaf for 6 months to replace my defective battery cell and I had to chase them for information Bad customer service. Bad or no communication. Had my leaf for 6 months to replace my defective battery cell and I had to chase them for information all the time. More

Great customer service ! Matthew service writer always on it ! Gets me in and out ! Always nice to see Aloha ! Mahalo Matthew! Rich Parmenter Matthew service writer always on it ! Gets me in and out ! Always nice to see Aloha ! Mahalo Matthew! Rich Parmenter More

Tony Nissan is a great place to have your service work done. The Dealership is always clean and pleasant. The staff is polite and helpful and the work is value priced. Ryan Batista the service advisor is done. The Dealership is always clean and pleasant. The staff is polite and helpful and the work is value priced. Ryan Batista the service advisor is a really great. More

Friendly and very fast service. And they let you know everything that need to do for the next service And they let you know everything that need to do for the next service More

Excellent customer service . Jason and Matthew help senior like me.I will recommend my friend to Tony Nissan. Jason and Matthew help senior like me.I will recommend my friend to Tony Nissan. More

I have been working with Ryan for three and a half years. He has always given me the best service to maintain my vehicle. I will continue to call Ryan for Any future concerns with my car. He has always given me the best service to maintain my vehicle. I will continue to call Ryan for Any future concerns with my car. More

This dealership always has amazing customer service. Tommy is very attentive and prompt when making a deal. Tommy is very attentive and prompt when making a deal. More