Tony Nissan

My vehicle was shipped from the mainland and was experiencing problems with the transmission. The dealership had my vehicle for about six weeks. It was very frustrating; however, I understand that t experiencing problems with the transmission. The dealership had my vehicle for about six weeks. It was very frustrating; however, I understand that there are certain protocalls that must be followed. Etta kept me informed every step of the way and provided outstanding customer service. I thrive on great customer service, as it is an extremely important aspect of any business. Etta's customer service skills are excellent. Thank you. More

Louie Borja: Louie was courteous and friendly as soon as we walked in. He ensured that we were comfortable while he was closing up another meeting with a customer. He apologized for the wait, but because we walked in. He ensured that we were comfortable while he was closing up another meeting with a customer. He apologized for the wait, but because of how Louie handled us, we didn't mind the wait at all. The transition from his previous customer to us was seamless, probably attributed to the fact that Louie is a seasoned salesperson. Mr. Boria was very attentive to the needs of my family, which made looking for a car quite enjoyable. I appreciated his honesty in my car options based on my financial landscape (down and financing amount, etc.) which helped with the dreambuilding of the next car that we could possibly purchase from Nissan. "Looking" for a car was quick and painless, which I totally appreciated. Once I picked my car, the "financing" part wasn't bad at all. Through his encouragement, support and patience, I was able to determine what type of monthly payment I felt comfortable with. With only one "return for monthly payment negotiation", a final price was agreed upon. Next was the financing -- Darren Sasaki was also very informative and patient, which made the financial paperwork and portion of the sale also very enjoyable. Next thing I knew, we were driving home in my new Versa. Thank you very much, Nissan, for employing such capable and qualified individuals such as Louie and Darren, Overall, this was a very enjoyable Nissan experience. More

I initially visited Tony Nissan for service and during my wait time began a casual conversation with Eli. Needless to say, it led me to consider looking at the Nissan Pathfinder as we just had a baby and out wait time began a casual conversation with Eli. Needless to say, it led me to consider looking at the Nissan Pathfinder as we just had a baby and outgrew our Murano. What impressed me most about Eli is that he did not bring up buying a new car during our extensive conversation like most salesmen would. We discussed our prior military service and talked about social values. After that conversation I realized how personable and trustworthy Eli was and after discussing the possibility of purchasing a new car with my spouse, would only consider using Eli as my salesman. A few months ago we visited another Nissan dealership in which the salesmen would only "discuss" business with my husband resulting in us walking out and never considering purchasing a vehicle from that location no matter how good of a deal they might offer. Eli listened to our needs and wants and immediately found us the vehicle we were looking for. Eli allowed us time to personally discuss the purchase and took his time with us, never leaving us feeling as if he was "pushing" the sale on us and that includes during the process of bargaining with the sales manager. Also, our experience with the finance manager was excellent and can't be left unrecognized. There is an uncommon kindness that you would never find at any other dealership at Tony Nissan by all employees that was experienced before even beginning the purchase process when waiting for my Murano to be serviced. The front desk clerks, the service staff as well as the parts staff was very kind and surpassed my customer service expectations. We felt that everyone went above and beyond and if Nissan gives out best dealership awards, Tony Nissan should win it hands down. We truly appreciate the VPP program for military by Nissan and will be Nissan customers for life. More

The purchasing experience wasn't too painful and the service was good. I was introduced to their GT-R certified mechanic. They were able to remove the water spots on the rear carbon fiber diffuser for service was good. I was introduced to their GT-R certified mechanic. They were able to remove the water spots on the rear carbon fiber diffuser for me. More

My work schedule is not very flexible, so I appreciate how easy it was to make an appointment. Jason was efficient and effectively explained my repairs and the components that my warranty would cover. Tha how easy it was to make an appointment. Jason was efficient and effectively explained my repairs and the components that my warranty would cover. Thank you! More

ALWAYS received and serviced with a smile by Etta Nobriga. She makes sure everything is explained and that I feel welcomed and valued. I actually look forward to servicing my vehicle knowing she is Nobriga. She makes sure everything is explained and that I feel welcomed and valued. I actually look forward to servicing my vehicle knowing she is the service advisor. Only glitch in this service was that the tire maintenance indicator was not turned off after the service. More

Overall good customer service! The wait was a little long but other than that, it was a good experience. although I didn't opt for the delivery service I liked the pickup at my door service and the driver wa but other than that, it was a good experience. although I didn't opt for the delivery service I liked the pickup at my door service and the driver was friendly and courteous. More

Daniel and Hoku were so friendly and patient. They took the time to help me find a car that would best suit my needs. I would highly recommend family and friends to visit Tony Nissan and see Daniel or Hok the time to help me find a car that would best suit my needs. I would highly recommend family and friends to visit Tony Nissan and see Daniel or Hoku. Thank you so much! More

Etta is always outstanding! I really wish I could do the services as required, but this economy makes that difficult. When I do come in, it is pretty pain free. services as required, but this economy makes that difficult. When I do come in, it is pretty pain free. More

My experience purchasing a new Nissan Sentra from Rodney Kahao was excellent. He was friendly, courteous, and knowledgable. He helped us at every step of the buying process: from selecting our vehicle, to r Kahao was excellent. He was friendly, courteous, and knowledgable. He helped us at every step of the buying process: from selecting our vehicle, to receiving our plates. He even called us to check on the car's performance and if we were satisfied. I was very pleased with Tony Nissan and especially with Mr. Kahao. I would recommend him to anyone. More