Tony Nissan

Smooth Tony Nissan has excellent customer service in both sales and maintenance. I bought a car while getting one fixed. The used car experience was less pai Tony Nissan has excellent customer service in both sales and maintenance. I bought a car while getting one fixed. The used car experience was less painful than it could have been! More

Outstanding customer service I came in to have my front windows and windshield tinted and Patti was outside welcoming me in. Her smile and aloha was very comforting. She made me f I came in to have my front windows and windshield tinted and Patti was outside welcoming me in. Her smile and aloha was very comforting. She made me feel like I was part of the Nissan ohana. She answer all my questions that I had. Patti is an outstanding asset to the customer service department. Mahalo to her for the excellent service. Patti is a 10 plus. More

Amazing - from top to bottom From meeting the salesperson Kevin, I knew this would be a great experience. Honest and straight forward, explanation of everything and no fuss. Expla From meeting the salesperson Kevin, I knew this would be a great experience. Honest and straight forward, explanation of everything and no fuss. Explanation of all options regarding accessories to easy financing. Grateful for rebates and incentives which made my choice easier. Originally wanted to buy used but the option to buy new was made simple and affordable. More

Just The Best Salesperson Hannah Hernandez was just the best. So kind and nice and very knowledgeable about the models being sold she helped me tremendously and was Salesperson Hannah Hernandez was just the best. So kind and nice and very knowledgeable about the models being sold she helped me tremendously and was very patient throughout the whole process. I highly recommend Hannah to anyone who visits because I doubt anyone could be better than this woman here she is amazing and great at her job and definitely deserves a raise (wink, wink). Thanks Hannah! More

Surprised The salesperson let my wife and I drove the car we picked off the lot with a service light on. I was not driving and I could not see it. I called sa The salesperson let my wife and I drove the car we picked off the lot with a service light on. I was not driving and I could not see it. I called salesperson to wait for my wife bringing the car back and he said ok. A good samaritan on the Honda section of the dealer saw my wife, asked her of what she needed and was helped immediately, Bless his soul. Although I deposited two thousand two hundred fifty dollars, and a credit rating over seven hundred, stil, I was hit with a 6.2 interest on my car loan, I do not even know how to open the hood of the car. The essence of my posting is to help the customers not to be impetuous, and to Honda Dealer in Waipio to treat people with care and dignity, It is the customers that put food on your table. "What profit a man to gain the whole world and forfeit his/her soul" , My going back to them is very grim. More

New staff; disinterested sales manager I wanted to speak to the sales manager about one extra add on because I didn't feel I was getting the best deal. My sales person told me if she goes b I wanted to speak to the sales manager about one extra add on because I didn't feel I was getting the best deal. My sales person told me if she goes back to talk to the sales manager that he will make her go talk to another customer and leave me hanging. I do not feel like the sales person had my back nor did I appreciate being ignored by the sales manager. He never came out to introduce himself. All I wanted was to see if we could do the deal with me getting a tow package included on my Frontier. I could have gone back to New City Nissan and got the same truck with all the extras for only $1,500 more. And when I visited New City Nissan prior to Tony Nissan, even though we hadn't yet reached a deal, the sales manager at New City Nissan came out and shook my hand and said he appreciated at least the opportunity. They left me with a very good professional feeling, and had my wife not been pregnant with twins I probably would have returned and bought the truck from them. But I didn't have much time left and I needed to get a truck with 4 doors. All Tony Nissan had to do was throw in the tow package and have the manager come out and thank me for my business and I would have been 100% satisfied. I am an owner of a construction company and I know all about customer service. I truly felt ignored at Tony Nissan. More

I got my Jeep! It’s a nice ride so far. I appreciated the follow up the salesman did. It took a couple days, but we got the deal done! I finally got my Jeep! Upd It’s a nice ride so far. I appreciated the follow up the salesman did. It took a couple days, but we got the deal done! I finally got my Jeep! Update: Within 48 hours a had a few problems. The battery was bad and the tire pressure sensors weren’t working properly. I had spoken to Brennan about this because the dealership hadn’t completed swapping the spare (currently on vehicle) with the original, which I requested because the tires are directional and the spare is facing the wrong direction. I was told to make an appt at my earliest convenience but when I went to do so, the manager denied the request because the vehicle was sold “as is” and I should’ve made sure those things were complete before I completed the purchase. The management is not user friendly and do not stand behind their salesmen’s word. I don’t think I will support this dealership anymore. In fact, I will ensure everyone I come in contact with, know how they handled this situation. More

Excellent service from start to finish Our car dealer Hanna did a Great job. She answer all our questions in a professional manner through out the process. Angela (accessories) and Darren ( Our car dealer Hanna did a Great job. She answer all our questions in a professional manner through out the process. Angela (accessories) and Darren (finance) also did and outstanding job. More

Sales Representative H. Hernandez Sales Representative Hannnah was very helpful for us to make a selection in our purchasing, Highly recommend this sales rep for any future purchases, Sales Representative Hannnah was very helpful for us to make a selection in our purchasing, Highly recommend this sales rep for any future purchases, and would recommended this to my friends. More

Customer Service is Superb! Nissan employees are very customer service oriented--Allen, TJ and Patricia were the employees that we dealt with. They go out of their way to meet y Nissan employees are very customer service oriented--Allen, TJ and Patricia were the employees that we dealt with. They go out of their way to meet your needs. More