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Tony Nissan

Waipahu, HI

4.7
1,749 Reviews

94-1299 Ka Uka Blvd

Waipahu, HI

96797

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1,749 Reviews of Tony Nissan

November 27, 2018

Just The Best Salesperson Hannah Hernandez was just the best. So kind and nice and very knowledgeable about the models being sold she helped me tremendously and was More

by DJ_KILLATRAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Hernandez
Nov 27, 2018 -

Tony Nissan responded

Aloha, we appreciate you taking the time in sharing your experience. I am happy to hear Hannah was helpful in finding the vehicle perfect for you. Hannah is great and works hard to provide the best customer service. If you have any further questions, she is just a phone call away. Thank you so much for choosing us here at Tony Nissan. Enjoy your new vehicle.

November 26, 2018

Surprised The salesperson let my wife and I drove the car we picked off the lot with a service light on. I was not driving and I could not see it. I called sa More

by Mr. T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Burroughs
Dec 03, 2018 -

Tony Nissan responded

Aloha Mr. T, Thank you for sharing your experience. Our goal is to provide excellent customer service. We would like to show you how to open the hood of your vehicle and also review additional vehicle features and benefits. Please contact me today to schedule a day and time. Mahalo Debbie Adams General Sales Manager dadams@tonygroup.com 808-680-7150

November 26, 2018

New staff; disinterested sales manager I wanted to speak to the sales manager about one extra add on because I didn't feel I was getting the best deal. My sales person told me if she goes b More

by Lexyallen2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hannah Hernandez
Nov 27, 2018 -

Tony Nissan responded

Aloha, thank you for taking the time to share your experience. We thank you for choosing Tony Nissan and giving us the opportunity to earn your business. Our goal is to make sure every guest feels appreciated while providing each guest with a great deal. We would love to thank you in person when you pick up your license plates in the next few weeks. Congratulations to you and your wife on your twins!

Nov 28, 2018 -

Lexyallen2 responded

"Our goal is to make sure every guest feels appreciated while providing each guest with a great deal. We would love to thank you in person when you pick up your license plates in the next few weeks." Wow- you totally missed the point. You dropped the ball: I did not feel appreciated... your only solution is to Thank me in person when I pick up my plates...??? how corny. I'm not a baby that needs to be thank. I'm a professional that has purchased over 8trucks in the past 15 years for construction, and the sales manager always came out to show his appreciation for my business.... it appeared your sales manager was too busy, or just didn't care. Also, I made it clear to Hannah that I didn't feel that I was getting the best deal. I wanted one more option thrown in, like the tow package, to complete a fair deal. My Tacoma had less than 20,000 miles on it!!! Had my wife not been in the hospital, I would have had more energy and stamina to make sure I got the best deal... it also felt like Hannah was scared to explain my solution to the sales manager- like he was some evil man that was just going to bail if I didn't take his final offer.... then, to make things worse, I saw your ad that on black friday, 2 after I purchased my truck, you gave out Ala Moana gift cards.... Anyway, judging by your response to my review, I don't think you fully comprehend the situation. There's no special need to thank me when I pick up my plates... it should have been done at the time of purchase- I shouldn't have had to remind you.

Nov 28, 2018 -

Lexyallen2 responded

"Our goal is to make sure every guest feels appreciated while providing each guest with a great deal. We would love to thank you in person when you pick up your license plates in the next few weeks." Wow- you totally missed the point. You dropped the ball: I did not feel appreciated... your only solution is to Thank me in person when I pick up my plates...??? how corny. I'm not a baby that needs to be thanked. I'm a professional that has purchased over 8trucks in the past 15 years for construction, and the sales manager always came out to show his appreciation for my business.... it appeared your sales manager was too busy, or just didn't care. Also, I made it clear to Hannah that I didn't feel that I was getting the best deal. I wanted one more option thrown in, like the tow package, to complete a fair deal. My Tacoma had less than 20,000 miles on it!!! Had my wife not been in the hospital, I would have had more energy and stamina to make sure I got the best deal... it also felt like Hannah was scared to explain my solution to the sales manager- like he was some evil man that was just going to bail if I didn't take his final offer.... then, to make things worse, I saw your ad that on black friday, 2 after I purchased my truck, you gave out Ala Moana gift cards.... Anyway, judging by your response to my review, I don't think you fully comprehend the situation. There's no special need to thank me when I pick up my plates... it should have been done at the time of purchase- I shouldn't have had to remind you. Also, I've left 2 voice messages with Debbie Adams, and also an email- I've received no response. Initially, She reached out to me via email and text, and when I responded, she just ignored it.... never wrote me back nor emailed me back... and thats how you make sure "every guest feels appreciated"?

November 24, 2018

I got my Jeep! It’s a nice ride so far. I appreciated the follow up the salesman did. It took a couple days, but we got the deal done! I finally got my Jeep! Upd More

by D-P-Smitty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brennan Mata
Nov 27, 2018 -

Tony Nissan responded

Aloha! Thank you for sharing this photo of you and your new Jeep. Your jeep looks great! I am happy to hear Brennan took good care of you and helped you get your Jeep. Brennan is great and dedicated to making sure our guests are satisfied. We appreciate you choosing us here at Tony Nissan. Enjoy your new Jeep.

November 21, 2018

Excellent service from start to finish Our car dealer Hanna did a Great job. She answer all our questions in a professional manner through out the process. Angela (accessories) and Darren ( More

by JoeH22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Henry, Darren Sasaki, Hannah Hernandez
Nov 27, 2018 -

Tony Nissan responded

Aloha Joe! Thank you so much for sharing this great photo and positive 5 star review. Hannah is great and works hard to provide the best customer service. I am happy to hear she was helpful in finding the vehicle perfect for you. If you have any further questions, Hannah is just a phone call away. Thank you Joe for choosing us here at Tony Nissan. Enjoy your new vehicle.

November 21, 2018

Sales Representative H. Hernandez Sales Representative Hannnah was very helpful for us to make a selection in our purchasing, Highly recommend this sales rep for any future purchases, More

by Athiga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duncan Gella, Hannah Hernandez
Nov 27, 2018 -

Tony Nissan responded

Aloha! We appreciate you taking the time in leaving us a positive 5 star review. I am happy to hear Hannah was very helpful in finding the vehicle perfect for you. We are very lucky to have her on our team. Thank you so much for choosing us here at Tony Nissan. We look forward to seeing you at your first service appointment. Enjoy your new vehicle.

November 19, 2018

Customer Service is Superb! Nissan employees are very customer service oriented--Allen, TJ and Patricia were the employees that we dealt with. They go out of their way to meet y More

by More than satisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ and Patty, Allen Diethrich
Nov 20, 2018 -

Tony Nissan responded

Aloha! What a great team you got to work with. I am happy to hear they worked together to help you find the vehicle perfect for you. Our staff works hard to provide the best customer service. If you have any further questions, we are just a phone call away. Thank you so much for choosing us here at Tony Nissan. Enjoy your new vehicle.

November 15, 2018

Friendly Service Brennan was amazingly helpful and friendly. This is my third Nissan car in a row and I appreciate Brennan’s help! I will definitely return to Nissan. More

by Franteves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brennan Mata
Nov 20, 2018 -

Tony Nissan responded

Aloha! We appreciate you taking the time in leaving us a positive 5 star review. Brennan is great and works hard to provide the best customer service. I am happy to hear he was helpful in finding your next Nissan vehicle. Thank you so much for continuing to choose us here at Tony Nissan. Enjoy your new Nissan vehicle.

November 13, 2018

Awesome! First time buyer, I was treating great with nothing but respect and my interests in need! Keven was my salesman and I would recommend him to anybody! More

by Samyboy99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Burroughs
Nov 15, 2018 -

Tony Nissan responded

Aloha Sam, thank you so much for sharing your awesome photo with your new Nissan Frontier. Kevin is great and works hard to provide the best customer service. I am pleased to hear with his help you found the vehicle perfect for you. If you have any further questions, Kevin is just a phone call away. Thank you Sam for choosing us here at Tony Nissan.

November 07, 2018

Bomp diggity Ryan did and always has provided me with excellent service. He is very attentive to my needs. He should be recommends for service person of the year. More

by Billiebud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Bautista
Nov 13, 2018 -

Tony Nissan responded

Aloha, thank you so much for taking the time in leaving a positive 5 star review. Ryan is great and works hard to provide the best service. I am happy to hear he always provides excellent service for you. We appreciate you always servicing your vehicle with us. See you at your next service appointment.

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