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Tony Serra Nissan

Cullman, AL

Overview
Employees
Reviews
Vehicles
4.5
2,323 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts. When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers. At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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1724 Cherokee Ave SW

Cullman, AL

35055

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Showing 2,323 reviews

March 02, 2026

Conscientious of my time while also very thorough They always make sure every system is checked More

by Dsayersal
Recommend Dealer
Yes
Employees Worked With
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Rooks
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Mar 15, 2026 -

Tony Serra Nissan responded

Dsayersal, that balance matters. Respect your time but don’t cut corners. Thorough without dragging it out. We appreciate you recognizing that and for continuing to trust Tony Serra Nissan in Cullman.

March 02, 2026

Buffy is very good at customer service. She went above and beyond to make me feel comfortable. She's definitely a keeper. She took me to the waiting room and she just took over the rest of More

by lfowler1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buffy Smith
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Mar 15, 2026 -

Tony Serra Nissan responded

That’s service done right. Buffy believes in taking care of the whole experience, not just the paperwork. From walking you to the waiting room to escorting you back to your vehicle, those details matter. We appreciate the 5 stars and your trust in Tony Serra Nissan in Cullman.

March 02, 2026

Good service and friendly to deal with. I am pleased with my experience and vehicle. More

by Beatlefan90
Recommend Dealer
Yes
Employees Worked With
Cody Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Salem
Report | Print
Mar 15, 2026 -

Tony Serra Nissan responded

Beatlefan90, that’s what we aim for. Good service, friendly people, and a vehicle you’re happy with when you leave. We appreciate the 5 stars and you choosing Tony Serra Nissan in Cullman.

March 01, 2026

The problem wasn't solved. Windows still leaking water. I would like you to repair it at no further cost. More

by bubbapowell
Recommend Dealer
No
Employees Worked With
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Rooks
Report | Print
Mar 15, 2026 -

Tony Serra Nissan responded

Bubba, we understand your frustration. If the windows are still leaking, that obviously isn’t the outcome anyone wants. Bring the vehicle back in and we’ll take another look to properly diagnose what’s going on. Our goal is to fix the issue, not send you out the door with it unresolved. Please contact our service department so we can get this addressed.

March 01, 2026

Buffy Smith is great at communication and knowledgeable. She made me feel comfortable and calm when I was upset with an unexpected issue. More

by asheknite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buffy Smith
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Mar 15, 2026 -

Tony Serra Nissan responded

Asheknite, that’s exactly why Buffy is such an asset to our service team. Clear communication and real knowledge go a long way, especially when something unexpected pops up. We’re glad she helped turn a stressful moment into a calm, handled situation. Thank you for the 5 stars and for trusting Tony Serra Nissan in Cullman.

March 01, 2026

The staff are very kind there, great prices! The salesman named Angel Perez is who helped me choose a new vehicle and he was an amazing individual! More

by shuyadraws
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wyatt Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Shockley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maxine Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elijah Szelag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Compton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Perez, Michael Crider, Buffy Smith, Sam Gaither
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Mar 15, 2026 -

Tony Serra Nissan responded

Shuyadraws, we appreciate that. Kind staff and fair pricing should go hand in hand. Angel takes pride in making the process clear and comfortable, and we’re glad he helped you land on the right vehicle. Thank you for the 5 stars and for choosing Tony Serra Nissan in Cullman.

March 01, 2026

Zac called me to make sure that I had figured out all the details of my Nissan. Jacob worked out the financial plan. More

by billyg6174
Recommend Dealer
Yes
Employees Worked With
Zac
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Mar 15, 2026 -

Tony Serra Nissan responded

Billy, that’s a solid combo. Zac making the follow-up call and Jacob locking in the numbers is how a deal should close. No loose ends, no confusion. We appreciate you choosing Tony Serra Nissan in Cullman.

February 28, 2026

Zack was very helpful in service. He got my appointment made and took good care of my car while it was there, and got all my issues addressed. Thank you Zack! More

by ambermwatson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2026 -

Tony Serra Nissan responded

Amber, that’s what good service looks like. Zack got you scheduled, handled the details, and made sure nothing slipped through the cracks. We appreciate the 5 stars and you trusting Tony Serra Nissan in Cullman with your vehicle.

February 28, 2026

Zack in service is very helpful and knowledgeable when it comes to my car. He is always so nice to me. More

by amshockley94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2026 -

Tony Serra Nissan responded

Helpful, knowledgeable, and genuinely nice every time is exactly what you should expect. Zack will appreciate that. Thanks for trusting Tony Serra Nissan in Cullman with your service.

February 28, 2026

I always like coming here. Bought my car years ago and still use their service department. Buffy Smith is always helpful More

by pureraecleaningco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buffy Smith
Report | Print
Mar 15, 2026 -

Tony Serra Nissan responded

That kind of long-term loyalty means a lot. Buying here years ago and still trusting our service team says we’re doing something right. Buffy will appreciate the shoutout. Thanks for continuing to choose Tony Serra Nissan in Cullman.

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