Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Tony Serra Nissan

Cullman, AL

Overview
Employees
Reviews
Vehicles
4.4
1,971 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts. When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers. At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
Contact Dealership

1724 Cherokee Ave SW

Cullman, AL

35055

Directions

By Type

Showing 1,971 reviews

July 21, 2025

Very good customer service:overall excellent! Straight to the point: Thank you very much good work! More

by grasa6464
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wyatt Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elijah Szelag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2025 -

Tony Serra Nissan responded

We like “straight to the point” almost as much as we like hearing you had an excellent experience. That’s exactly what we aim for every day at Tony Serra Nissan in Cullman. Glad we could make it that simple for you, and we’ll be ready the next time you need us.

July 20, 2025

I was very satisfied with Everything at Tony Serra Nissan. I would recommend anyone to go and buy a vehicle from Tony Serra Nissan. More

by balkidtam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elijah Szelag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auburn Waldrop
Report | Print
Jul 21, 2025 -

Tony Serra Nissan responded

That’s fantastic to hear! Thank you so much for the kind words and recommendation. We work hard every day at Tony Serra Nissan in Cullman to make sure every customer feels exactly the way you do. Enjoy your vehicle, and we’ll be ready to help whenever you’re ready for your next ride!

July 18, 2025

the worst ever car dealership, one lie is not enough. they can pile the crap higher than anyone else I ever heard of. after the deal comes you meant nothing to them. the car ran hot they will not fix it More

by stan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matteo Pensa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Salem
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cy Sisson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2025 -

Tony Serra Nissan responded

Hi Stan, We’re sorry to hear about the stress you’ve mentioned—your health matters, and we do respect that. But posting the same story over and over doesn’t turn it into something new (or true). We stand by the agreements that were signed, and no amount of copy‑and‑paste changes the facts. If venting online is helping, keep at it—but if you actually want to review your paperwork and talk solutions, our customer service ninja Maxine is ready at (256) 676‑2435. She’s great at real answers… and much less repetitive.

July 18, 2025

Fast and friendly service. Gave me a good price. I'll be coming back next time I need something done More

by Davidscottyoung256
Recommend Dealer
Yes
Employees Worked With
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Rooks
Report | Print
Jul 21, 2025 -

Tony Serra Nissan responded

That’s what we love to hear! Glad we could take care of you and your wallet—our favorite combo here at Tony Serra Nissan in Cullman. We’ll be ready the next time you roll in. 🚗👍

July 18, 2025

My vehicle was there for over 2 months to get a warranty repair. Totally unsatisfactory. Communication was terrible. They did not update me at all unless I called and asked the status of the repair. During More

by Bkaetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Rooks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Weissend
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mona Hurst
Report | Print
Jul 21, 2025 -

Tony Serra Nissan responded

Hi there, We’re sorry your experience didn’t hit the mark—feeling like you have to play detective just to get an update is not what we want for anyone at Tony Serra Nissan in Cullman. You’re right that Nissan’s warranty doesn’t cover rentals (we wish we could bend those rules… we’ve tried, the warranty folks don’t laugh). And when loaners run out, it can make a tough situation even tougher. But we absolutely could’ve kept you better in the loop while your vehicle was with us. If you’d like to talk it through, our customer service ninja Maxine is at (256) 676‑2435—she’s great at sorting things out, and she actually answers without you having to play 20 questions.

July 13, 2025

We appreciate all the help we received in purchasing my sons new car.. thank you More

by Sonny0838
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Crider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matteo Pensa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Rodenberry, Rebecca Locke, Mona Hurst
Report | Print
Jul 21, 2025 -

Tony Serra Nissan responded

Thank you, Sonny! We’re thrilled to hear your son’s new car journey was a good one. Helping families like yours is exactly what we aim for every day at Tony Serra Nissan in Cullman. Enjoy every mile ahead—and we’re here whenever you need us again!

July 11, 2025

When I purchased car was told free year of oil changes. I was given 3. Lots of promises made when I purchased my car and now it seems they won’t be honored. Love my car either way, but won’t likely buy fro More

by carri.1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jody
Report | Print
Jul 12, 2025 -

Tony Serra Nissan responded

Carri, we appreciate you being straight with us. Loving the car is great—but feeling let down? Not okay, and not how we do things (or should). Please reach out to Maxine, our Customer Service Ninja, at (256) 676-2435. She’s sharp, fast, and really good at cutting through the nonsense. Let’s see if w e can make this right.

July 11, 2025

I have never had a better experience than I did here! It was amazing having an entire team of people working together to make sure I got exactly what I wanted ! Madyzn and Cody were phenomenal!!!!! I can More

by amanda.davis32118
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wyatt Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madyzn !!
Report | Print
Jul 12, 2025 -

Tony Serra Nissan responded

Amanda, this is the kind of review that makes our whole team walk a little taller—Madyzn and Cody included! We’re thrilled you got exactly what you dreamed of. That’s how we do it at Tony Serra Nissan in Cullman—teamwork, zero stress, and all the right keys. Come see us anytime!

July 02, 2025

Very good people, easy to work with,very professional and they do all they can to connect you with your perfect vehicle! What amazed me the most is they call you within a few days to ask you how you are liki More

by jillsmith0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Shockley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maxine Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2025 -

Tony Serra Nissan responded

Jill, this review is practically a novel—and we’d read it twice! Huge shoutout to Zack for catching the vibe shift and making sure your Kicks ended up being the right fit (literally and emotionally). Trading down in size, but upgrading in peace of mind? That’s a solid move. And yeah, we call to check in—because we actually care, weird right? Thanks for trusting Tony Serra Nissan in Cullman. Enjoy the Kicks—and when you're ready for the sequel, you know where to find us.

July 02, 2025

They were very pleasant and aware of your situation of financial. Everyone welcome you to the dealership More

by gleniscampbell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Crider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elijah Szelag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Studdard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Rodenberry
Report | Print
Jul 12, 2025 -

Tony Serra Nissan responded

Gelnis, we don’t just sell cars—we read the room, too. Glad the team made you feel welcome and respected your situation. That’s how we do things at Tony Serra Nissan in Cullman—no pressure, just people helping people. Thanks for being part of it!

1
...
3
4
5
...
198