"Excellent staff. Very professional and courteous."
Due to having a newborn, me and the wife wanted to not spend a whole day dealing with car salesmen and dealerships. We knew the car we wanted and how much we were willing to pay. Paul and Kevin ensured they met our needs and didn't take up our whole day. They never made any false promises and went out of their way to ensure we got the best deal possible. Thank you Tony VW. We will be recommending you to as many people that will listen.
"Good job Eric Stephens"
- Li VW
Me and my wife got there after 7pm, we just looked around. Then Eric asked what our budget and goal and walked us in his huge parking lot to find the right one. He showed very good personality like patience and warm words to made us felt we found the right sales. We decided to buy the car after his working time, he and Paul and Joseph all stayed later to help us. We really appreciate their help. Eric is the best sales that I have seen at a dealership. I will recommend him to all my friends.
"Approachable, Educated, and Good-Hearted Staff"
My husband and I had never even considered driving a Volkswagen until we came to Tony VW last weekend. We have had very poor car buying experiences in the past so our expectations weren’t very high. We encountered Eric Stephens as soon as we pulled into the lot around 4pm and he ultimately waved us goodbye at 11:00 at night. He walked us through the whole process without a single feeling of car buying pressure or cheap sales tactics. His knowledge of each vehicle was impressively extensive, and he answered even the most miniscule of questions about (our new) 2016 VW Tiguan. Moreover, what really impressed us was his composure and attitude during the “paperwork” phase of the car buying experience. He sat down with us, helped us get the best rate possible, and we never felt rushed whatsoever even though the store has closed 2 hours prior and let’s be honest there are a million other things someone would like to do on a Saturday night than be stuck at work. He ultimately changed our mindset of the car buying experience and when purchasing another vehicle in the future I think we will be giving him a call to help us find the perfect fit again.
I would like to add that our experience at VW was also made exceptional by Paul Leclair and Joe Kinoshita. Paul kept us entertained, talking story with us while the paperwork was being drawn up and was extremely grateful that he found us the best rate for our vehicle. Joe did not pressure us into any packages that we did not feel were necessary. That being said, he knew the in’s and out’s of every package we asked about on the spot and walked away with great coverage on top of our 2 year warranty. We really felt the Ohana between all the VW crew and we appreciate all that they have done for us so far, we look forward to working with them again in the future.