Tony Volkswagen

Great Service while Buying a New Car My experience with Jon Nishimura (sales consultant) and Paul Lancaster (Finance Manager) was outstanding. These two men were extremely professional an My experience with Jon Nishimura (sales consultant) and Paul Lancaster (Finance Manager) was outstanding. These two men were extremely professional and made the entire experience of purchasing a new vehicle extremely easy and pleasant. Both displayed an in depth knowledge in their respective fields and were able to answer all of my questions satisfactorily. I highly reccomend working with these individuals if you are interested in purchasing a new Volkswagen. More

These guys are trusted an amazing! Outstanding no pressure PROFESSIONALS!! Joe K and Paul L are superstars that I highly recommend! Trust these guys with your next car buying advent Outstanding no pressure PROFESSIONALS!! Joe K and Paul L are superstars that I highly recommend! Trust these guys with your next car buying adventure! They had patience an reviewed both used an new car options! Positive experience that I hope everyone gives them a try to help you find what you are looking for! More

Thanks Paul! My experience with Paul Lancaster the finance manager was awesome. No haggle, professional and courteous, I was able to get the car wanted and right My experience with Paul Lancaster the finance manager was awesome. No haggle, professional and courteous, I was able to get the car wanted and right on budget. Awesome job! thanks again. More

Awesome job! Ryan smolen and Kevin Punzalan are awesome! As someone who has a experience with sales and customer service, I really appreciate they're approach with Ryan smolen and Kevin Punzalan are awesome! As someone who has a experience with sales and customer service, I really appreciate they're approach with me. They were relatable, knowledgeable, and best of all, they were patient with me. I enjoyed test driving with kevin, he is a great sales person, I would definitely recommend him to people. In fact, I work at a school and I already mentioned his name to one of my parents. More

Thank you Gary! The five stars received by this dealership is all thanks to Gary Hu. I had a horrible experience with my VW Routan. Throughout the 5 years I had it, The five stars received by this dealership is all thanks to Gary Hu. I had a horrible experience with my VW Routan. Throughout the 5 years I had it, there was a myriad of problems, and through it all, there was Gary, providing the best customer service possible. With all the problems I was having with the van, I had him on "speed dial". It became a joke as I was constantly on the phone with him. Understanding my frustration, Gary went out of his way to make a "trying experience" pleasant. He made sure I knew the status of my car, found me loaners, helped me find a reasonable towing company when I needed to have my car towed into the dealership, TWICE, he even went so far as to take my van in to the dealership and deliver it back to Kaimuki when my schedule did not allow me to drive all the way to Waipio. While he and his crew attempted to "fix" my van, the last straw was a radiator that needed to be replaced not even a week after servicing due to a problem with the cooling system. I must have spent at the the very least, about $5,000 trying to "fix" my new van. Understanding my frustration with my van, Gary allowed me to "sell" the van back to the dealership. I told him I could not in "good conscience" sell it and the problems I had with it to someone else. I then used the money to purchase a new Honda Accord, from Tony Honda which I LOVE! On a side note, my first car was a Honda Civic Hatchback which I bought back in 1985. I used to get it serviced at Tony Honda Pearlridge where the customer service was incredible! I have since owned Toyotas and a Volkswagen but I think I have been happiest with Honda. My return is all thanks to Gary Hu. I could have gone elsewhere, but chose to stay with the Tony Group thanks to Gary and his impeccable attention to customer service. More

On the road again! I want to thank Gary Hu and the VW crew for getting my car back on the road again. I had major engine problems however Gary went over and beyond to ge I want to thank Gary Hu and the VW crew for getting my car back on the road again. I had major engine problems however Gary went over and beyond to get it fixed. Things came up that was out of his control but he continued to provide excellent customer service. He contacted me personally to keep me updated on the status of my car, he contacted different companies, he made sure I was not inconvienced when my car was in the shop , and he followed up with with me once I picked up my car. My car is on the road again and it is running very smoothly. Thank you very much Gary and your crew! More

The best experience I have ever had From the the moment I Eric Stephen got ahold of me via email to look at the new 2017 Beetle it was professionalism from the start and his timeliness w From the the moment I Eric Stephen got ahold of me via email to look at the new 2017 Beetle it was professionalism from the start and his timeliness was on point. Eric took the time to get to know me, my situation financially, my personality, what I did for a career, and who I was in general. Eric was the most amazing person and really went to bat for me when it came down to the sales price and when he spoke with his bosses they also went to bat for me with VW financing. Words cannot express the love I have for these guys; they put their trust and faith in me that they helped me get the car of my dreams and made me feel like they were investing in a family member. I normally break out into hives going to buy a car and with this experience it was like going to visit family and with financing it was painless and they did not make me feel like less of a human for not having that perfect 800 credit score. More

Excellent experience Joe and Ryan both assisted me in buying my VW. They were extremely courteous, professional, and knowledgeable which put my concerns to rest. They were Joe and Ryan both assisted me in buying my VW. They were extremely courteous, professional, and knowledgeable which put my concerns to rest. They were also very pet friendly which was great as well. I cannot say enough good things about how well they did. I will definitely be recommending VW. More

Great customer service Dennis A Paulino was the most professional sales man I've meet his professionalism throught the sales transaction was just outstanding.His dedication Dennis A Paulino was the most professional sales man I've meet his professionalism throught the sales transaction was just outstanding.His dedication to customer service is above an beyond thank you for your help! More