Tony Volkswagen

As a retired person with years of experience in both training and providing stellar customer service, I am extremely happy with the service provided by Gary Hu and the wonderful staff at Tony Volkswagen training and providing stellar customer service, I am extremely happy with the service provided by Gary Hu and the wonderful staff at Tony Volkswagen. From start to finish, when service is needed, I have always received personalized excellent service and feedback concerning my Jetta. All my concerns are answered with utmost care and respect - these people really do care about their customers and their Volkwagens. I will continue to be a faithful customer of the Tony Group because I know I will be well cared for long AFTER any future purchases or repairs. Thank You, Tony Voilkswagen!!! Sincerely, Beverly C. Aldrich More

Damon is the best service advisor ever! He hooked us up and fixed our AC problem! One of the important things needed in a vehicle esp. Living in hawaii! Thanks so much Damon!!!!! and fixed our AC problem! One of the important things needed in a vehicle esp. Living in hawaii! Thanks so much Damon!!!!! More

My advisor was very friendly and helpful. This alone would make me want to keep buying my next VW in the near future. I am satisfy with the service would make me want to keep buying my next VW in the near future. I am satisfy with the service More

I was very pleased to be able to complete my purchase in less than 24 hours. I saw the car I wanted. Jon Nishimura was extremely helpful and considerate in meeting my requirements for purchase and the deal less than 24 hours. I saw the car I wanted. Jon Nishimura was extremely helpful and considerate in meeting my requirements for purchase and the deal was done to the satisfaction of all concerned. I have been recommending this dealership for several years and will continue to do so. More

My husband and I bought a new VW Golf on 12/13/13 however I did not have a chance to write a review until now. We were so impressed with Mr. Jon Nishimura and would like to belatedly recognize him. Jon was I did not have a chance to write a review until now. We were so impressed with Mr. Jon Nishimura and would like to belatedly recognize him. Jon was very patient, attentive and most of all knowledgeable about the Golf. He never put the "hard sell" on us, but rather answered our questions and assisted us in comparing the new Golf to our 10 year old diesel Golf. He also was true to his word of offering assistance after we bought the car and helped me with the bluetooth adjustment when i returned a couple of weeks later. It was a long day at the dealership as we really did not anticipate buying a new car that day. But we were grateful to have Jon assist us, and he made all the difference and would recommend him to anyone looking for a VW. More

My wife and I have been doing business with Gary Hu for a long time, and he has always been professional, friendly, and very helpful. Recently, when our Jetta was having trouble with intermittent starting p long time, and he has always been professional, friendly, and very helpful. Recently, when our Jetta was having trouble with intermittent starting problems, Gary took time over the phone to suggest several possible reasons and ways to try and determine the cause of the failure. With the help of Gary's experience and insight we eventually narrowed it down to a malfunctioning crank positioning sensor. Once it was replaced the problem went away, and our Jetta was as good as new. More

I want to thank Gary Hu and Guy Miyasaki for their incredible service. I had a flat tire on my Jetta and wasn’t able to locate the wheel lock key to take the tire off. I’m new to the islands so I incredible service. I had a flat tire on my Jetta and wasn’t able to locate the wheel lock key to take the tire off. I’m new to the islands so I contacted Honolulu Volkswagen for a little help and advice and was told that I would just have to tow the car in so they could remove it. I needed to find another solution other then towing the car from Kaneohe to the airport to change a flat so I called Tony Volkswagen in Waipio and spoke to Mr. Gary Hu. He suggested I check several areas of the vehicle where the keys are often placed. No luck, no key. He then suggested I take a photo of the lock pattern on the wheel and text it to him and he would do his best to match a new key. A few minutes later he called back stating he would be sending out Guy Miyasaki to assist me with a key set and to help change my tire. Guy arrived shortly and he was able to match a key from the photo I sent over and installed my spare tire. Guy even gave me a replacement key. I cannot believe this incredible act of kindness and the unbelievable service Tony Volkswagen offers its customers. Thank you so much for helping me out of a bind. Resepectfully Submitted JRH More

Car buying experience was great. It was my second time buying a vehicle and this experience was totally different from the first. First and foremost there was absolutely no pressure from our sales consul buying a vehicle and this experience was totally different from the first. First and foremost there was absolutely no pressure from our sales consultant. He was friendly and very knowledgeable on the vehicles he was selling. The staff at the dealership are excellent too - when we bought the vehicle, a part had to be changed (non mechanical part). The dealership followed up and made arrangements to accomodate my schedule. I would definately recommend Tony Volkswagen to others. More

I am so happy with my new Beetle! This is the 2nd car I purchased from Tommy and he is awesome! He truly cares about his customers!! purchased from Tommy and he is awesome! He truly cares about his customers!! More

I needed to buy a car and didn't know any male friend who could come with me to see cars on New Year's Eve, until my friend talked to me about Tony Dealership and their outstanding customer service. I d who could come with me to see cars on New Year's Eve, until my friend talked to me about Tony Dealership and their outstanding customer service. I don't know anything about cars but went into their website, looked up many possibilities online, then send contact info and Tommy called me back on the next morning. I asked to see a brown car, and he knew exactly what I was talking about. We met, he showed me the car, answered ALL, absolutely all my questions and concerns. He and his manager were very patient with my old trade-in car, as it gave them so much trouble. Tommy helped me with paper work and 3 hours later he handled me the car key. It was a real surprise, I was not ready yet to start driving a different car. Tommy rode the car with me and showed me basics buttons that were placed differently than in my old car, until I felt confident enough to drive it home. Also, Reece helped me with the financial part plus maintainance plan. He was also very helpful, very friendly and made the financial terms easy to understand. I had an excellent car purchase experience, just right before the New Year. All my family and friends love my car. They cannot believe that I went to a car dealership by myself. In a few years I will come back and buy another car from Tommy and Reece. Very grateful! More