Tony Volkswagen

I felt the courtesy and the service I received was excellent from start to finish. JJ was excellent at keeping me informed and went the distance to accommodate and provide the new battery and instal excellent from start to finish. JJ was excellent at keeping me informed and went the distance to accommodate and provide the new battery and installtion. He also went over the complete checklist of what was provided to the vehicle. He and the other staff were attentive, capable and provided great customer service. Plus, they all seem happy with their jobs! Mahalo, Arlene More

I will/ would never take my vehicle anywhere else. Everyone is very, very friendly and makes you feel so welcome. Damon addressed my concerns and accomodated my needs right away. This is the holiday Everyone is very, very friendly and makes you feel so welcome. Damon addressed my concerns and accomodated my needs right away. This is the holiday season, so I was very busy, and couldn't do with out a car. While they checked out the problem I was having, he gave me a loaner (nice one, too!). The problem was detected and fixed in a matter of days. As my car was being worked on, they noticed my safety check was going to expire. Damon went up and above the call, safety check and car washed! The service team at Tony Volkswagon is so AWESOME!!! More

In my last visit for service and in all my visits at parts dept....I have received professional, courteous and very helpful response from Tony Group staff. It is a joy to do business with this dealersh parts dept....I have received professional, courteous and very helpful response from Tony Group staff. It is a joy to do business with this dealership and the staff in the parts and service depts. Thank You Tony Group for making my trip enjoyable. More

The staff was very knowledgeable and helpful during my visit, I highly recommend this location. I am very happy with my purchase and glad the staff is still very helpful. visit, I highly recommend this location. I am very happy with my purchase and glad the staff is still very helpful. More

I came in but didn't have an appointment. I was promptly helped by Damon, who was friendly and knowledgeable. My overall service for a nail in my tire was less then 30 minutes and I felt to be a v promptly helped by Damon, who was friendly and knowledgeable. My overall service for a nail in my tire was less then 30 minutes and I felt to be a very competitive price for a tire repair. More

Thanks for a great experience! Jon & the team at Tony VW made leasing a car a positive experience. My co-worker had bought from him & spoke highly of the professionalism. She was correct - Jon is fabulou VW made leasing a car a positive experience. My co-worker had bought from him & spoke highly of the professionalism. She was correct - Jon is fabulous. More

Very pleased with service provided by Tony Volkswagon Servicing Center. Estimated time for repair was spot on. They even provided coupon for a free car wash. Servicing Center. Estimated time for repair was spot on. They even provided coupon for a free car wash. More

I did not intend to buy a car that day because I was very satisfied with my current car and could have driven my old car for 3 more years. My husband owned a Volkswagen Tiguan for over a year and loved it. satisfied with my current car and could have driven my old car for 3 more years. My husband owned a Volkswagen Tiguan for over a year and loved it. He really wanted me to get one too. I didn't go to Tony VW with the intent to buy a car that day but I ended up buying one because of the great service. Tommy Chun-Ming made all the difference in the world. He greeted us sincerely and warmly. He truly listened to my needs and didn't just try to put me in a car he thought was good for me. He let me test drive every car without making me feel like a bother. He didn't rush me even though it was pouring rain. The other thing is I don't like the typical car salesman experience. I find it exhausting and it puts me off. Tommy treated me with dignity, respect, sincerity and his genuine humility was refreshing. The whole experience with Tommy from driving the cars to finding the right priced car was very professional. I would highly recommend this dealership and Tommy Chun-Ming. I also wanted to mention an extra step that Tommy took that makes me tell my friends about getting a car from this dealership. The day after I purchased my car was a holiday and the VW detailing shop was closed. Tommy let me take the car home instead of making me wait a few days for the car. He made arrangements to personally come to my work and pick up my car. He drove it to Waipio had it detailed and brought it back. That act alone made me a lifetime customer of Tony Group. I'm so glad I met Tommy and I love my car and I had a great buyer experience. I'm so grateful to my husband for taking me to Tony VW. He said he had a great experience and knew that was important to me. Great job Tony VW, great staff and good success to you guys! More

10/30/2013 My name is Sandra Motonaga. I live in 10/30/2013 My name is Sandra Motonaga. I live in Pearl City, Hawaii and commute daily to my job in Hawaii Kai. This morning, I noticed I had lost 10/30/2013 My name is Sandra Motonaga. I live in Pearl City, Hawaii and commute daily to my job in Hawaii Kai. This morning, I noticed I had lost a hub cap. Most Likely due to the high volume of road construction and uneven pavement encountered during my daily commute. This morning, I called the service center and inquired if a replacement was possible. The service representative (male) was so kind and informed me one hub cap for my car was in stock, he quoted me the price of approx $87.00. I asked him if he could hold it for me, as I was unsure of when I could make it out to the service center. He was kind enough to offer to hold it through Saturday. I was fortunate to make it to the service center today. As I drove up, I was greeted by Gary Hu and his courteous service staff. He asked how he could help me and I informed him. he escorted me inside and listened to my story about my commute and how I lost my hub cap. He responded by asking me if he could offer me a free car wash coupon. I was so happy to accept, as this would alleviate some of the "stress" of an unanticipated expense of purchasing my hub cap! Gary Hu touched me to the core, he then informed me I would also not have to pay for my hub cap! He brought tears to my eyes! I reacted with immense appreciation, as my own son (living with a rare developmental disability) was having medical treatment. to be able to save the cost of the hub cap and apply it towards my medical expenses is a blessing! Gary Hu then introduced me to Service consultant, Guy Miyasaki, to complete the sales / purchase order for my hub cap. Guy was just as gracious, courteous and kind and completed the purchase order and informed me he would also make sure all of the remaining three hubcaps on my car would also be checked to make sure they were secured. I did not have to wait long, the service team did an excellent job to install the new hub cap and ensure my vehicle was safe. When completed, Guy Miyasaki, informed me everything was checked and secure, he also went the extra mile to informe me of when my next service date should be scheduled. Guy then introduced me to Customer Service Representative, Kanani Abiley. Kanani was efficiant with completing my service and she provided me with a complimentary car wash coupon. I can not say enough to praise the entire team of employees that represent TONY VOLKSWAGEN I was treated with respect, and sincere professional service from my initial phone call, to arriving at the service center to concluding my visit. I wish I could remember everyone's name, as it is very apparent, the employees work together as a team full of pride to offer the very best customer service! Thank You from the bottom of my heart! More

I was welcomed as soon as I pulled in the service department, and soon, my vehicle was in the bay, getting worked on, They happily honored my coupons for savings and also repaired my tire that had a department, and soon, my vehicle was in the bay, getting worked on, They happily honored my coupons for savings and also repaired my tire that had a nail in it. We also set up another appointment for additional service at my convenience. Overall, I actually enjoy my visit to service my vehicle and always recommend this department for friendly, non intimidating environment. More