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Torrington Hyundai

Torrington, CT

Overview
Employees
Reviews
Vehicles
3.9
199 Reviews
63 years in business. We would like to thank you for visiting our website and considering TORRINGTON HYUNDAI for the purchase of your new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience at TORRINGTON HYUNDAI. If you're searching for the BEST PRICE on a quality new or pre-owned vehicle, look no further. Our NO-PRESSURE professional, certified sales staff is eager to assist you. Our Goal: 100% Total Customer Satisfaction No Hassles No Pressure We are located at: 1446 East Main Street, Torrington, CT 06790
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1446 E Main St

Torrington, CT

06790

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Showing 199 reviews

February 24, 2026

What a fun day. Did not wake up, thinking I was going to buy a brand new car. I have been wanting the Hyundai Santa Cruz for the past two years. I was more than exci More

by woody0603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Synott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Mikita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2026 -

Torrington Hyundai responded

We appreciate you sharing your five-star experience. It’s great our team provided a calm atmosphere and simplified the lease transfer to your Hyundai. Enjoy your new ride, and let us know if you need anything else. Jon Alfano jon@torringtonhyundai.com President John Donovan Service Manager johnd@torringtonhyundai.com

February 23, 2026

The service department fit me in on Saturday even though my appt was for Monday to help me beat the storm on Monday. The personnel have always been great to work with. Love that they do system checks. More

by obalihoppi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 23, 2026 -

Torrington Hyundai responded

We’re delighted we could fit you in on Saturday so you could stay ahead of the storm. It’s great to know our Hyundai service team has been consistently helpful and that you appreciate the system checks. We’re here whenever you need us. Jon Alfano jon@torringtonhyundai.com President John Donovan Service Manager johnd@torringtonhyundai.com

February 23, 2026

Excellent service. I stayed until service was completed. Snacks and coffee were available and comfortable waiting area. More

by julie.gargiulo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret who checked me in and out.
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Feb 23, 2026 -

Torrington Hyundai responded

Thank you for letting us know about your experience. We’re glad the snacks, coffee, and comfortable seating made your service wait more enjoyable. We appreciate you choosing Hyundai and look forward to helping you again. Jon Alfano jon@torringtonhyundai.com President John Donovan Service Manager johnd@torringtonhyundai.com

February 23, 2026

They were great and kept me informed on everything. Garrett was great at letting me know whatcwas goin on More

by janet.b1389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret
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Feb 23, 2026 -

Torrington Hyundai responded

Thank you for the five-star review. We’re glad our team kept you informed throughout your Hyundai Tucson service. Jon Alfano jon@torringtonhyundai.com President John Donovan Service Manager johnd@torringtonhyundai.com

February 23, 2026

Service was excellent and completed on time. Due to weather, we had to reschedule and then revert to the original appointment. The service personnel were very accommodating and helpful with the More

by jaylyons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Keeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lovallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
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Feb 23, 2026 -

Torrington Hyundai responded

Thank you for highlighting how Mike and our service team accommodated the weather-related changes to your Hyundai Tucson Hybrid appointment while completing the work on time. We’re glad you found the process smooth and helpful. Jon Alfano jon@torringtonhyundai.com President John Donovan Service Manager johnd@torringtonhyundai.com

February 23, 2026

Service representatives was very informative. Keep me updated throughout the appointment. Waiting room is a little small. More

by WINDMM13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 23, 2026 -

Torrington Hyundai responded

Thank you for the five-star rating and for noting how our team kept you informed during your Hyundai Kona service. We’re sorry the waiting area felt a bit small and will share your feedback with our service department. We look forward to assisting you again. Jon Alfano jon@torringtonhyundai.com President John Donovan Service Manager johnd@torringtonhyundai.com

February 21, 2026

I had a great experience. Mike Haas was patient, knowledgeable, and went above all expectations. Mike L. annswered all my financial questions, explained necessary actions, and More

by welcomemassage421
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Synott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lovallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2026 -

Torrington Hyundai responded

Delighted to hear Mike offered patient, knowledgeable support with your new Hyundai Tucson purchase. We apologize for the delay in transferring your Massachusetts registration and for the smudge on the rear seat; feel free to contact us to set up a time to address these details. Your referrals are greatly appreciated and we look forward to assisting anyone you send our way. Jon Alfano President jon@torringtonhyundai.com

February 20, 2026

Issue was not resolved after two visits. No solution offered. No follow up or call back after I tried reaching out. More

by ep83ny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service department
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Feb 25, 2026 -

Torrington Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jon Alfano President jon@torringtonhyundai.com

Feb 26, 2026 -

Torrington Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jon Alfano President jon@torringtonhyundai.com

Feb 26, 2026 -

ep83ny responded

Hello, My wife LeylaPittman has a 2025 LEASE from your dealership along with the scratchprotection, tire and maintenance plan. For a couple months we have been having a slow leak in one of the tires. I have had it at the service department twice so far. Both times they weren't able to find the issue, the tire was filled and returned to me. So we continue to refill the tire, sometimes daily depending how cold it is. I was told the next step would be a tire replacement but the service desk was not sure that would be covered under my plan and there was no manager on site to ask. I have called trying to reach the financial department to discuss this. I haven't received a call back from anyone or have berm able to speak with the on site manager in person. I plan on stopping by personally today again to address this issue. This has been taking a lot of time away as well as having to borrow a car whenever I had to drop off our car. This has been quite the inconvenience and my wife and I hope to have this resolved soon. Thank you for your time.

February 20, 2026

Felt like they were selling me a car only it was services. Also I was rudely greeted by telling me I parked in the dealers parking spot and said in the future I shouldn’t park there. Mind you this w More

by lizzyb_06
Recommend Dealer
No
Employees Worked With
Jon Alfano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2026 -

Torrington Hyundai responded

Thank you, Lizzy, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jon Alfano President jon@torringtonhyundai.com

Feb 25, 2026 -

Torrington Hyundai responded

Thank you, Lizzy, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jon Alfano President jon@torringtonhyundai.com

February 20, 2026

Excellent service as usual. Staff friendly and waiting room sufficient. Work on car was completed in the amount of time that was quoted. More

by northlightfarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist
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Feb 20, 2026 -

Torrington Hyundai responded

We appreciate the 5-star rating. It’s great to hear our team was friendly and that the waiting room met your needs. We’re glad the service on your Hyundai was completed in the time originally quoted. Jon Alfano jon@torringtonhyundai.com President John Donovan Service Manager johnd@torringtonhyundai.com

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