Torrington Hyundai

When I first entered the service dept. on July 1st at 9:30 - even though there were employees behind the counter they didn’t acknowledge me but just walked away. A young lady did come and on July 1st at 9:30 - even though there were employees behind the counter they didn’t acknowledge me but just walked away. A young lady did come and took my information. Then a gentleman with an iPad asked me the same question – I pointed out where my car was and as the car was under warranty, he said I could leave. I did receive a Service Estimate by email and it stated my car would be ready by 5pm. Mid-afternoon when I didn’t hear anything from Alfano Hyundai in Torrington, CT, I tried calling service a few times and it went into voicemail. Then I called Sales and they were able to get the Service Dept. to answer my call. This is not the first time this has happened. I was then told that they had ordered a wrong part and the car was not ready and wouldn’t be until the next day. I was never notified by Service of any delay on their part. It would have been nice if someone in service had taken the time to let me know of the problem as this delay resulted in me having to re-adjust my whole schedule. I had left a voice mail suggesting it might be nice on their part because of the inconvenience they caused me to possibly detail the car. Of course, that didn’t happen. The previous staff in the service department was much better than what you have now. The current staff just don’t seem to care about the customer. I would suggest hiring more people that care for the customer. When I have been there before to pick up my car it would be brought to the door. Had the Service gentleman done this, they would have seen that because it was all closed up in 100+degrees, that the car was very hot inside and you couldn’t use the steering wheel because it was so hot. You can contact me to discuss this terrible service. I will not be returning to this dealership unless something happens to my car while under warranty nor will I recommend Alfano Hyundai to any of my friends. More

My second car there, first 8 years ago. Same friendly dealership, service, finance, etc. Younger salesmen could us some training from more experienced eople. Same friendly dealership, service, finance, etc. Younger salesmen could us some training from more experienced eople. More

Very friendly as soon as we walked in. Ask my daughter and myself if we wanted anything to drink. The process was fun and excited for myself and my daughter as it is her new car for colleg Ask my daughter and myself if we wanted anything to drink. The process was fun and excited for myself and my daughter as it is her new car for college. Thank you More

I can’t even give it one star. I waited for an hour and a half for an oil change and tire rotation . when I got home, I noticed oil leaking all over my garage. It is unimaginable t I waited for an hour and a half for an oil change and tire rotation . when I got home, I noticed oil leaking all over my garage. It is unimaginable to me that a mechanic could not perform a simple oil change correctly.. More

I made the appointment 2 was in advance. Dropped car off on Sunday, June 28, 2926 night. The service department had my car all day. After calling a number of times no one seemed to know wh Dropped car off on Sunday, June 28, 2926 night. The service department had my car all day. After calling a number of times no one seemed to know what was going on. At approximately 3:30 I was told that I would need to leave the car for a few days. I told James that I couldn’t and would be there by 5:00 to pick up my car. When I arrived I was told that they on had only 3 technicians working. Apologies from James. Not acceptable. I told them poor customer service and wouldn’t be back. A young man behind the service desk asked me to give them another shot. James said he would speak to the person that handled the loaner cars and get me on the list for a Loaner car and get another appointment in a week or so. He said he would call me on Tuesday, June 30th. Well I’m still waiting. By far the worst dealership I’ve even dealt with. In addition. It took me 2 days to get through to speak to a service representative even though I let messages. More

This was my first purchase from Torrington Hyundai. My sales consultant, Robert Ward was extremely knowledgeable and very respectful. Mike in finance took his time explaining all forms in detail. Thi My sales consultant, Robert Ward was extremely knowledgeable and very respectful. Mike in finance took his time explaining all forms in detail. This was overall a great buying experience. More

Garrett was a pleasure to deal with. Excellent customer service and always goes above and beyond at every appointment. It’s clear he genuinely cares about his customers and their safety. Excellent customer service and always goes above and beyond at every appointment. It’s clear he genuinely cares about his customers and their safety. I highly recommend working with him. Thank you again! More

Service department has gone down hill. They do not fix your car and just charge more for unnecessary things. They do not fix your car and just charge more for unnecessary things. More

They did a great job but now my engine light is on saying engine control system has a possible condition. engine control system has a possible condition. More

Excellent service. Kept me updated on what needed to be done. Organized. Great customer focus. Kept me updated on what needed to be done. Organized. Great customer focus. More