Torrington Hyundai

Working with Mike Keeler was a very easy going experience. He was incredibly kind and respectful! Genuinely listened to our needs and priorities. experience. He was incredibly kind and respectful! Genuinely listened to our needs and priorities. More

They are professional, fast and a great team to work with. I signed paperwork and I was in my new ca within an hour. with. I signed paperwork and I was in my new ca within an hour. More

Thank you Jon for reaching out to me. You have changed my opinion. I APPRECIATE you taking care of my situation immediately. Over the past 5 years this was the only time I've ever ran You have changed my opinion. I APPRECIATE you taking care of my situation immediately. Over the past 5 years this was the only time I've ever ran into an issue here. The staff has always been nice. Even with the current situation. After talking and meeting you in person, I can see why .. Again thank you! More

Excellent service manager. Very cordial and informative. A very good dealership. It is worth the drive from West Hartford. Very cordial and informative. A very good dealership. It is worth the drive from West Hartford. More

Although wait time is a bit long for diagnosis the results is worth it. They are always polite and accommodating and work with you to solve the concern of your vehicle. results is worth it. They are always polite and accommodating and work with you to solve the concern of your vehicle. More

Garrett & your service techs were very professional & accommodating! Thank you for updates regarding my recalls. accommodating! Thank you for updates regarding my recalls. More

The staff was very friendly and helpful. The wait was not too long. Hannah answered my questions and came outside with me to show me how to use some features on my car. The wait was not too long. Hannah answered my questions and came outside with me to show me how to use some features on my car. More

Had new struts put on and they did an alignment as well. They messed up the orientation of the steering wheel during the alignment. Setup another appointment to get it corrected, they took 2 hours and said They messed up the orientation of the steering wheel during the alignment. Setup another appointment to get it corrected, they took 2 hours and said it's fine and sent me on my way. They made it worse. We immediately went back and the mechanic yelled at the service rep that was helping us saying we didn't drive the car enough for the steering wheel to straighten out and wouldn't even hear us out that the issue was that the steering wheel was not positioned correctly during the alignment. We brought it to Subaru and they corrected the issue that we told Hyundai it was. Been a customer of Hyundai for about 20 years. I will not be going back - service has consistently gone downhill. The mechanics also should not be yelling at the staff helping customers with a legitimate concern. More

Work was done in a reasonable amount of time. The service staff was friendly and very helpful in explaining what work was to be done. The service staff was friendly and very helpful in explaining what work was to be done. More

I live in Newtown and originally went to the Danbury Hyundai dealership, looking for a new car. The saleswoman I dealt with there was okay, but Rudolpho, the finance guy, was condescending, deceitful (a Hyundai dealership, looking for a new car. The saleswoman I dealt with there was okay, but Rudolpho, the finance guy, was condescending, deceitful (adding an expensive warranty--on a new car!--that he never asked me about), and disrespectful. I walked out. The next day, I drove 40 minutes to Torrington Hyundai after speaking with the salesguy, Steve Smith, who was lovely and patient on the phone. He had the car I saw on their website waiting for me when I got there. No baloney. I took it for a test drive, and then I met with Mike Lovallo, the finance person. All was above board. I definitely recommend them--and I'm glad I bought my new Hyundai there! More