Torrington Toyota - Service Center

Very positive. I have been to many car dealerships over the years, but once I found Torrington Toyota, I have never been to any other. I love my Camry and have had I have been to many car dealerships over the years, but once I found Torrington Toyota, I have never been to any other. I love my Camry and have had bought several others from Torrington. Even though it is a 50-60 minute ride from my home, it is worth the trip - even for service. There is no other dealership near me that I would consider going to. I would say it is mainly the personnel at Torrington that keeps me coming back. Their knowledge and friendliness is key to a good working relationship. More

Service appointment I always take my vehicles to Torrington Toyota for service. Vance gets me in promptly, and out in short order. He tells me what my vehicle needs, an I always take my vehicles to Torrington Toyota for service. Vance gets me in promptly, and out in short order. He tells me what my vehicle needs, and what it may need in the future in an easy to understand manner. Since I no longer do any mechanical work, it is good to be able to trust someone with my vehicles. More

Liking this dealer and service center I purchased a Toyota Prius V in December. The process was flawless. The first two years of maintenance is included and today was the first visit for I purchased a Toyota Prius V in December. The process was flawless. The first two years of maintenance is included and today was the first visit for the 5,000 mile service. All went well. A little slow getting in but the service didn't take long at all and the environment is nice for waiting. More

Quality Service Prompt professional and quality service! Oil change and a complete survey of the car. Exterior component was repaired and it looks perfect. Will de Prompt professional and quality service! Oil change and a complete survey of the car. Exterior component was repaired and it looks perfect. Will definitely go back. More

Best Dealership Ever! The only dealership that I'll go to for a car purchase. No hassle, friendly group. I've owned Forerunners for 16 years now. Any problems or concern The only dealership that I'll go to for a car purchase. No hassle, friendly group. I've owned Forerunners for 16 years now. Any problems or concerns have always been taken care of quickly and efficiently by Joe and his group of mechanics . More

Highly Recommended The service on my car was started immediately after I arrived, and the work was completed to my satisfaction within the time limit I was told. The service on my car was started immediately after I arrived, and the work was completed to my satisfaction within the time limit I was told. More

Body Shop did an unbelievable job on our Tacoma We were involved in a multi-car rear-end accident with our Toyota Tacoma recently and took the vehicle to Torrington Toyota for repair. Chris, the man We were involved in a multi-car rear-end accident with our Toyota Tacoma recently and took the vehicle to Torrington Toyota for repair. Chris, the manager of the Body Shop, was professional, thorough and efficient. He told us not to worry he would get ahold of the other party's claims adjuster and coordinate repairs and payment. He made a difficult situation effortless on our part and the quality of the finished work is unbelievable. I highly recommend him and his body shop! Thanks, Glen P. More

Don't leave your car there Beware --- don't ever leave your vehicle there overnight. We left our RAV4 with Torrington Toyota for a recall and when we went to pick it up, it was Beware --- don't ever leave your vehicle there overnight. We left our RAV4 with Torrington Toyota for a recall and when we went to pick it up, it was missing the spare tire. They told us it was not their responsibility just like if you were at KMart and someone hit your car with a carriage and/or stole it there. I called Toyota's customer service and they said that it should not have happened and are looking into what happened to the spare tire. Customer Service at Toyota was great but the response from Torrington Toyota directly was horrible. More

Worst service department I've ever dealt with!! Bought a brand new loaded 30k Camry had a warning light come on second day I had it and they put me in a 3 year old Corolla loaner. Then a year and a Bought a brand new loaded 30k Camry had a warning light come on second day I had it and they put me in a 3 year old Corolla loaner. Then a year and a half later a check engine light comes on and car is not shifting right call and Brian tells me to busy can't check it for a week. I tell him my wife works 45 miles away and was hoping he can just check t quick to make sure its safe to drive he says NO I tell him well ok I guess I will have to call another dealership to check it for me he says FINE GO AHEAD!!!! Called HOFFMAN TOYOTA tell me bring it right in and find out the transmission was bad and they had to replace the entire transmission Also buy a car from them they say FREE OIL CHANGES for the life of the car NOT!!! Now they claim only 2 per year HA HA I'm sorry my wife works so far from home mY WIFE IS BUYING A NEW AVALON in the spring and I would NEVER buy a car from them again NEVER!!!!!!! More

I had one of the BEST experiences with the folks at Torrington Toyota. They really aim to please. Their sales folks are honest, straight forward and are pressure free. They definitely know how to take Torrington Toyota. They really aim to please. Their sales folks are honest, straight forward and are pressure free. They definitely know how to take care of their customers before, during and after the sale! A car dealer is a place where you need to establish a level of trust between customer and dealer. In most cases, the customer is at the mercy of the dealer and service center. If one does not have a good relationship or trust the dealer, then one inevitably feels ripped off when all is said and done. Not at Torrington Toyota! Torrington establishes an outstanding customer relationship and this carries through in their terrific work on the showroom floor and in their service center! Unlike other shops, you are not just a number. The staff treats everyone like a valued customer, from the guy who just needs an oil change, to someone who needs major warranty work performed. These folks go above and beyond to please and I am happy to open my wallet for them to get the service a valuable customer deserves. Kudos to Dave, Brian and Sam!!! (Sales, Service and Body Shop managers.) More