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Torrington Toyota

Torrington, CT

Overview
Employees
Reviews
Vehicles
4.8
560 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory schedule a test drive and investigate financing options. If you don't see the particular vehicle you want please call us. We have access to thousands of vehicles usually within one business day. Call us at (860) 482-9496.
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1472 E Main St

Torrington, CT

06790

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Showing 245 service reviews

July 14, 2026

Nellie was super nice and professional to work with. All work seemed to be done really well and on time. More

by macordani0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nellie Pasquarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2026 -

Torrington Toyota responded

We appreciate your kind words about Nellie’s professionalism. We’re glad the service was completed thoroughly and on time. Thank you for trusting us with your Toyota.

July 13, 2026

Nellie is a great service rep and so is Steve the manager and everyone else in the service dept and I can’t leave out Liz the cashier, always pleasant, very knowledgeable, helpful and an asset to Toyota More

by Connie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Sullo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dzurnak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Urso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nellie Pasquarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz at the pay counter
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Jul 13, 2026 -

Torrington Toyota responded

We’re delighted Nellie and our service team made your visit pleasant and informative. Thank you for trusting us with your Toyota Highlander. We appreciate your recognition of everyone’s efforts.

July 06, 2026

I have been at Torrington Toyota several times for service. Each time the service has been courteous and professional. More

by donald.dailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Dzurnak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Urso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2026 -

Torrington Toyota responded

We appreciate you returning for Lexus ES 350 service. It’s great to hear our team has been courteous and professional each time. We look forward to your next visit.

June 26, 2026

Reliability, confidence and the assurance that you are NOT being "ripped off" are essential in a car dealership and especially with newer models since auto manufacturers have designed them to prevent owne More

by Paladin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Urso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2026 -

Torrington Toyota responded

We appreciate your business and this review. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

June 24, 2026

Very professional and timely service. All employees are courteous about their customer relations and efficient. More

by aewright2283
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Utecht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Destiny Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Roche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nellie Pasquarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tee is terrific.
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Jun 24, 2026 -

Torrington Toyota responded

We’re happy to hear our team provided professional and timely service for your Toyota Tundra Hybrid. It means a lot that you found our staff courteous and efficient. We look forward to assisting you with any future needs.

June 16, 2026

Both excellent do there job. Very thorough and great communication skills. Sales dealing with T Hamzy terrible .Told me to call him Monday with the color of a Rav 4 I wanted o More

by vminella32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tarek Hamzy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Urso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Urso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nellie Pasquarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2026 -

Torrington Toyota responded

Thank you for your feedback. We appreciate your kind words about Dan and the service you received during the appraisal process. We would also like to clarify the situation regarding the Toyota RAV4. Due to the extremely high demand and limited inventory of incoming RAV4 allocations, we maintain a reservation waiting list for these vehicles. To secure a spot on that list, a deposit is required. Because a deposit was not placed, we were unable to reserve or hold a future allocation. As a result, the vehicle opportunity became available to another customer who was ready to secure their reservation. We understand how frustrating this situation can be and apologize for any disappointment or misunderstanding. Our goal is always to be transparent and fair with all customers while managing the high demand for these vehicles. We value your business and would welcome the opportunity to assist you in finding the right vehicle in the future. Thank you again for your feedback.

Jun 22, 2026 -

Torrington Toyota responded

Thank you so much for your wonderful review! We're thrilled to hear that Tee provided such a positive car-buying experience. We take great pride in having knowledgeable, honest, and customer-focused team members, and it's fantastic to know Tee exceeded your expectations. We're also glad our Finance Manager helped make the process smooth and stress-free. We truly appreciate your recommendation and your trust in Torrington Toyota. Congratulations on your new Toyota Camry, and we look forward to serving you for many years to come! 🚗😊

June 12, 2026

I called with a tire issue that morning it was resolved the same day. Thank You Nick and Service Dept. for the quick turnaround. More

by briansobol333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Urso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nellie Pasquarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2026 -

Torrington Toyota responded

We’re glad Nick and our service department could resolve your Toyota Tacoma’s tire issue the same day. Thank you for reaching out and trusting us with your vehicle. Enjoy the road ahead.

June 10, 2026

Service was smooth and courteous. They worked with my schedule and were able to accommodate me on short notice. More

by pamn5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Urso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2026 -

Torrington Toyota responded

It was a pleasure assisting with your Toyota Sienna service. We’re glad we could fit you in on short notice and deliver courteous attention. Nick and the team look forward to serving you again.

June 05, 2026

Great service and attention to detail answered all of my questions was very professional Would recommend More

by VHOLBROOK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Urso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2026 -

Torrington Toyota responded

Thanks for noting the professionalism and attention to detail you experienced with your Toyota Venza. Nick and our team are glad we could answer all your questions. We appreciate your recommendation.

June 02, 2026

love you guys love you guys love you guys love you guys love you guys More

by thegreenfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Sullo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dzurnak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Urso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nellie Pasquarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2026 -

Torrington Toyota responded

We’re delighted to hear our team made such an impact for you. Thank you for trusting us with your Toyota RAV4 Prime service and we look forward to welcoming you back.

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