Torrington Toyota - Service Center

Worst service department I've ever dealt with!! Bought a brand new loaded 30k Camry had a warning light come on second day I had it and they put me in a 3 year old Corolla loaner. Then a year and a Bought a brand new loaded 30k Camry had a warning light come on second day I had it and they put me in a 3 year old Corolla loaner. Then a year and a half later a check engine light comes on and car is not shifting right call and Brian tells me to busy can't check it for a week. I tell him my wife works 45 miles away and was hoping he can just check t quick to make sure its safe to drive he says NO I tell him well ok I guess I will have to call another dealership to check it for me he says FINE GO AHEAD!!!! Called HOFFMAN TOYOTA tell me bring it right in and find out the transmission was bad and they had to replace the entire transmission Also buy a car from them they say FREE OIL CHANGES for the life of the car NOT!!! Now they claim only 2 per year HA HA I'm sorry my wife works so far from home mY WIFE IS BUYING A NEW AVALON in the spring and I would NEVER buy a car from them again NEVER!!!!!!! More

I had one of the BEST experiences with the folks at Torrington Toyota. They really aim to please. Their sales folks are honest, straight forward and are pressure free. They definitely know how to take Torrington Toyota. They really aim to please. Their sales folks are honest, straight forward and are pressure free. They definitely know how to take care of their customers before, during and after the sale! A car dealer is a place where you need to establish a level of trust between customer and dealer. In most cases, the customer is at the mercy of the dealer and service center. If one does not have a good relationship or trust the dealer, then one inevitably feels ripped off when all is said and done. Not at Torrington Toyota! Torrington establishes an outstanding customer relationship and this carries through in their terrific work on the showroom floor and in their service center! Unlike other shops, you are not just a number. The staff treats everyone like a valued customer, from the guy who just needs an oil change, to someone who needs major warranty work performed. These folks go above and beyond to please and I am happy to open my wallet for them to get the service a valuable customer deserves. Kudos to Dave, Brian and Sam!!! (Sales, Service and Body Shop managers.) More