Tower Honda of Longview - Service Center

The entire staff were very helpful snd friendly. Gary Carson helped me with questions I had about apps and explained all the work that was done and helped me get my maintenance packet benefits appli Gary Carson helped me with questions I had about apps and explained all the work that was done and helped me get my maintenance packet benefits applied. Kate Backus also helped my wait go by faster by her checking on me and good conversation. Everyone I was in contact that day were friendly and helpful. More

There is always a warm and friendly atmosphere. The staff is always friendly and helpful in dealing with whatever problem you may have. Service is given with a smile and on a very timely basis. I The staff is always friendly and helpful in dealing with whatever problem you may have. Service is given with a smile and on a very timely basis. I have ever had a bad experience in all the times I have had to go in for service. They will always advise you on what service may be needed at the time and any problems, if any, may need atttention in the near future. More

Very friendly and helpful staff. They went above my expectations to help me feel comfortable and insured I got the things I came in for and also other things that needed attention. They went above my expectations to help me feel comfortable and insured I got the things I came in for and also other things that needed attention. Gary Carson was helpful in locating my Honda care maintenance and explained what was addressed on my visit. More

I will always use Tower for my service. Good people good service. No problems usually. Good people good service. No problems usually. More

They are the best always friendly and willing to answer any questions this is the best dealship we go to thanks guys any questions this is the best dealship we go to thanks guys More

They did not do a proper inspection on a car as it was being sold to me. They have tried to tell me, that the car is driving fine. That some vehicles do that and that the road contour is causing me to fee being sold to me. They have tried to tell me, that the car is driving fine. That some vehicles do that and that the road contour is causing me to feel like something is wrong. I'm taking car to a different place less than 5 days after getting it, used car i am buying from yall, and once I get that in writing what the issue is if SVC does not fix it ill have to give the car back and report everything to BBB. More

We were having battery issues so we had called on a Friday afternoon to schedule an appointment for a diagnostics. When the lady schedule our appointment, she scheduled it for Saturday but when we came Friday afternoon to schedule an appointment for a diagnostics. When the lady schedule our appointment, she scheduled it for Saturday but when we came to the dealership, they told us that they don’t do diagnostics on Saturday that we would have to come back on Monday, but with the issue with the battery, it would make it so we decided to leave it till Monday. We didn’t hear anything first thing Monday morning so we had to call and they said that they would get a tech on it and it was towards the end of the day before they called us back and told us that they had to replace the battery in order to finish the diagnostics. We told him go ahead and do that But never heard anything Monday afternoon so we didn’t plan on leaving our car Monday night and then I called first thing Tuesday morning. He said a tech would be in shortly to finish the diagnostics, but never heard anything back until about mid morning and they never even changed the battery until Tuesday. So we had poor communication And not very good information given to us. This is now the third battery that we’ve had to replace on this car in the last five years and they couldn’t find any other issues we didn’t feel that it was right that we had to leave our car and pick it up on Tuesday and we had to call to get updates before anybody would reach out to us. More

Work for the recall took longer than expected. Oil change was routine and went well. Oil change was routine and went well. More

I waited three hours for an oil change and a set of tires. Was the alignment necessary or an add on? I guess that I should have called but she said the wait would not be long. They also tried to sell tires. Was the alignment necessary or an add on? I guess that I should have called but she said the wait would not be long. They also tried to sell me an ac diagnostic test for $300. Was it really needed? I don’t know. More

Usually there is a very long wait. My last visit was one of the shorter waits which i appreciate. My last visit was one of the shorter waits which i appreciate. More