Tower Honda of Longview - Service Center

Very Rude and Unprofessional and Absolutely No Communication The staff in this dealership were very unfriendly, and there is no communication in this place. The gentlemen that is from finance and worked up the The staff in this dealership were very unfriendly, and there is no communication in this place. The gentlemen that is from finance and worked up the numbers on the vehicle had the worst personality and was very rude. He acted very unprofessional and seemed very unconcerned with what I had to say. Then to top it all off, I had to take my car back to have the windows tinted, and it was the worst job I have ever seen. All I got was excuses as to why it looked like it did. The person that did the tinting confronted by son and threatened him and had to be called down by other workers in the service department. This place is a joke. All you get is excuse after excuse, but no one would just own up to the fact that they really did not know what they were doing. I will never recommend Tower Honda to anyone. There needs to be consequences for this type of behavior. Excuses just do not work for me as a customer. If they would spend more time providing a service instead of worrying about completing their survey and giving them a excellent score they would probably gain more business and their customer review would improve! More

Great car buying experience, bad service department Ok I had a great car buying experience, Purchased a certified used 2010 Honda CR-V LX 4WD clean one owner vehicle. The sales team and finance manager Ok I had a great car buying experience, Purchased a certified used 2010 Honda CR-V LX 4WD clean one owner vehicle. The sales team and finance manager were awesome. The service department a different story, aside from the friendly service lady, I had a bad experience with the techs and service manager. I brought my car in the first time for an airbag light, they fixed it. The second time was for my powersteering making noise and air bubbles in the reservoir, they said air was getting in through the rack somewhere so I left it. They wrote it up and i left it over the weekend, called monday to check on it and they said it needs a new rack&pinion and some time to be approved for warranty to cover it, I said ok I need a loaner vehicle, we dont have one available at the moment, great. Have to call out of work again cause i have no wheels. Call tuesday morning and got a loaner, sweet. They gave me a beautiful 2016 accord sport had only 13 thousand miles on it, it was nice, the whole 2 weeks i had it i washed and detailed it, vaccuum, spay wax, shamooed the seats, wiped the dash, pressure washed the engine, armor all the tires, heck i even ran shell 93 premium in the dam thing and put it in my garage, its not even my car. So 2 weeks later i get a call saying my cars done and i roll up to the dealer talk to the service advisor she bring my car around and i give a look around and its just dirty, they didnt even wash it for me, whatever, i drive it home and notice the steering feels loose it feels funny, park it pop the hood, and i was pissed off, someone took my car offroading there was mud and sand everywhere in the engine under the car in the wheel wells, and they didnt even use a genuine honda rack&pinion for the replacement it was a remanufacture from autozone or something and it pops when you turn fast, the tech also opened my door while on the lift in the service bay and put a big xxx dent in my door on both sides, he dropped a tool on the front bumper and took a chunk of paint off scratched up my injector harness stay plastic thing resting his tools all over my engine and switched out my oil dip stick cause it has oil burn marks on it and the original did not. Theres also a rock chip in the window from who ever test drove it tailing behind a big rig. I called them up and took it back and said hey none of this was like this before, i even showed him pictures i took the first day i brought it home, i told him im very meticulous this is my 20th vehicle iv owned Roush mustangs, mazdaspeed 3s, turbo supras, rx7s, subbies, sr20 240s, z28 camaros, z06 corvettes, silverados, wranglers, straight axle toyotas, hondas, 4x4 nissan hardboddies, 720s, fords, chevys, yamaha r1s, you name it i had it or i drove it. And i am very very anal with cars, and been in a lot of trouble with them, now iv grown up a bit and thats why i bought a low key non flashy honda crv and not a 6 inch lifted truck cause i wish i was 6 inches. All i want is ma xxxx fixed yall hear. The way it was before i brought it to your honda tech "professionals" that probably dont care about peoples xxxx cause they dont take pride in there work. And he said well write it up and take a look at the play and popping noise in the rack, and wash it, thats it, so thats my rant on the whole deal. I wasnt too happy, if i would of known i would have bought a genuine honda rack&pinion and did the work myself, covered under warranty or not. More

WRONG TREATMENT OF CUSTOMERS In 2014 I bought a new 2014 Honda Civic from Fenton Honda. I love the car but the MAIN selling point was LIFETIME oil changes for as long as I owned In 2014 I bought a new 2014 Honda Civic from Fenton Honda. I love the car but the MAIN selling point was LIFETIME oil changes for as long as I owned the car!! WOW, that was a big selling point for me. Guess what? Now that Tower Honda bought them out, they no longer "honor" that agreement so I am just out of luck. That will definitely be the last vehicle I buy there and I tell everyone else about it too. Everyone in the service department acted like it didn't even matter. Commitment means nothing to Tower Honda. This is just wrong! More

Can no longer trust the service department. This use to be Brew Honda and they stood behind their commitment to service. Now they have a flashy new property to pay far and seem to not value thei This use to be Brew Honda and they stood behind their commitment to service. Now they have a flashy new property to pay far and seem to not value their old customers. I have paid over $3000 in service there for a 2005 Odyssey and for the last $500 expense for 6 areas, I checked 4 of the 6 and 3 were done wrong or not at all, even when reminded to do them. I was told the power steering reservoir replacement with the flush would be included in the $90 cost from two advisers and then charged $20 for it. When questioned about it twice, they acknowledged they told me it was included but refused to hold to their agreement. I change my own oil now and wouldn't recommend this dealership to put air in a tire unless you have your own pressure gauge. Former customer from Kilgore More