Town & Country Jeep Chrysler Dodge Ram

disgusted After spending 3 hours there on the FIRST day, we were told that the car would be ready at 2 pm the next day. We were there at 2, they told us to have After spending 3 hours there on the FIRST day, we were told that the car would be ready at 2 pm the next day. We were there at 2, they told us to have a seat. After waiting an hour, I finally went up and asked if there was a problem. They told us they were still working on the financing.We sat with the finance person for another 2 hours while she worked it out. Then they realized they pulled the wrong car because we pointed it out. Otherwise they would have given us the wrong car. So after 3 hours on the SECOND day, they assure us that the car will be ready to go at 10am the next day. At 10 am the next day, we call and they say give us an hour and call back. we called back at 11am. Goes to voicemail. No call back. Finally at 11:15 we go up there and are again told to sit an wait. So we wait a half hour, and then I had enough. I went straight to the manager and told him the whole story and that I wanted a refund and that we were getting the FXXX out of there. He seemed to have no idea that all of this was going on. He immediately got the ball rolling, people finally did their job and we got the car by 2, a full 24 hours after it was promised.. We were lied to and ignored repeatedly. Completely unprofessional, rude, and inconsiderate. I will tell everyone I know to NEVER buy a car from this dealership. 3 days for 1 car. I leased a Honda in February. 2.5 hours start to finish!!!! The car itself is beautiful and amazing. More

Absolute WORST Service Department The alternator went on my 2014 Chrysler Town and Country. I had it towed to the dealer we bought it from. HUGE mistake!!!! The car was towed in aro The alternator went on my 2014 Chrysler Town and Country. I had it towed to the dealer we bought it from. HUGE mistake!!!! The car was towed in around 11AM. I called the service department to let them know what was happening. Jim said he would call me as soon as they got the car into the shop. At 3PM I called back because I hadn't heard anything. The nasty girl who answered the phone told me that the car hasn't even been brought in yet and that she would have Jim call me back right away. Yeah Right!!!! I called at 5PM and Jim was busy. I called back at 6:15 and he finally answered and told me that he had to order in the alternator and that the car would be ready by 10AM. Meanwhile, I explained to him that I needed to go to work and I needed a car. 10AM came and went, no call. I called at 11AM and they still didn't get the car in. Finally at 11:45 he called me back saying it was a bigger job than he thought it would be to replace the alternator and that the car wouldn't be ready until much later. How does a service manager, not know how long the job takes? Makes no sense. Finally at 2PM he called and said the car was ready. I went to pick it up and no apologies for the inconvenience, no explanation as to why it took almost 2 days to replace an alternator. Nothing, just a nasty, condescending attitude. I told myself, I would never go back to this place after my first oil change took 4 hours. Never again. They don't care about you or your issues. So please do yourself a favor. Never, ever bring your car their for service. These are the types of people who give car dealers a bad reputation. More

Great dealing with Juarez Barreto Went to other dealers and got the "run around" Them promising you one thing and then when you go to sign, giving you something else. Went to deal w Went to other dealers and got the "run around" Them promising you one thing and then when you go to sign, giving you something else. Went to deal with Town and Country Jeep and was extremely happy with Juarez Barreto. So happy that I went back and bought a second vehicle for my wife. If you don't want the usual "car dealership run around", go see Juarez Barreto at Town and Country Jeep. He makes the car buying experience what it should be, a no nonsense pleasant situation. More

great car I traded in my car and bought a pre-owned car. The process of trading in and getting the new one took a long time but I'm pleased with the result. H I traded in my car and bought a pre-owned car. The process of trading in and getting the new one took a long time but I'm pleased with the result. He worked hard to make the deal work and was very patient throughout the process. I would recommend him to other customers. Thank you. Happy Holidays More