Town East Ford

I purchased a new Ford Edge on 6/27/11 from Town East I purchased a new Ford Edge on 6/27/11 from Town East Ford in Mesquite. I started having problems with the navigation system the day after I had the I purchased a new Ford Edge on 6/27/11 from Town East Ford in Mesquite. I started having problems with the navigation system the day after I had the Edge.Took it back to the dealer & after several to the dealer was told the navigation system had a problem & needed to be replaced.They offered to take the Edge back & sell me one that was in transient to the dealer.It was $2000.00 more than the one I had.When it came in a week later I took delivery & when I was looking a the purchase agreement the next day I discovered that the Finance Manger Seth Baker had changed the discount price I had agreed on the first Edge from $2539.93 to $701.00. I was not made aware of this change in the dealership. If I had I would not have signed the agreement.I told Mr. Baker I hope I don't have to get a lawyer involved in this. He told me it would not do any good that the owner of Town East Ford is a billionaire & owned many dealerships, that any lawyer I would hare would be no match against his lawyers! I have also talked to Pam Newman (Customer Relations Director) More

saleman amos zain, was very curteous and helpful with the vehicle we purchase. And he went over all the feature in the vehicle,I think he is very knowable in the service, and the benefit that Ford Motor off vehicle we purchase. And he went over all the feature in the vehicle,I think he is very knowable in the service, and the benefit that Ford Motor offer . More

Isaiah was very helpful in getting us what we wanted and needed.we will go back when we buy vehicle.it was refreshing how helpful and understanding they were.:-) needed.we will go back when we buy vehicle.it was refreshing how helpful and understanding they were.:-) More

Excellent customer service, great value & fair price for my trade in with absolutely ZERO haggling. I was in & out in 2 hours with my new car. I want everyone to use this dealership. for my trade in with absolutely ZERO haggling. I was in & out in 2 hours with my new car. I want everyone to use this dealership. More

I would like to especially thank Gerald Whittington who has always been there for me. I have worked with Gerald over a 4 year period and he has always been the model for Customer service with a friendly a has always been there for me. I have worked with Gerald over a 4 year period and he has always been the model for Customer service with a friendly and "can do" "will do" attitude. More

in and out in about 2.5 hours. that's how I like to buy a car. Lance was great, gave us several options that we could afford and then let us decide. no pressure. a car. Lance was great, gave us several options that we could afford and then let us decide. no pressure. More

We walked in to get a ball park figure on two vehicles and where help by a guy named Brett. He was very pleasant and very helpful. When asked about a price he went to get his supervisor AJ. His superviso and where help by a guy named Brett. He was very pleasant and very helpful. When asked about a price he went to get his supervisor AJ. His supervisor walked in and told us to test drive it first. We said we are only looking for ballpark numbers today (we had our car totaled in a wreck and are waiting for check to be cut.) He kept trying to push us to test drive when we asked for a ballpark figure again, He got very rude and said what does it matter you are not buying a car today. You can look on the Internet for that. So we said okay we will leave then. His response was "good it makes my job easier". It's funny how they want you to spend 20,000 of your money and yet what to be very disrespectful. We then called to voice a complaint and one of the managers kept interrupting as my girlfriend was fruit to explain situation. She then got upset and a little more forceful and he kept interrupting. Hesaid to her "if this is the attitude you gave AJ you deserve what Serivce you got" and hung up. This place is very disrespectful and I would never go pack here. We are thinking of going to the ford in Plano (which has higher reviews than this crap hole) or another company all together. I would urge anyone else to do the same. AVOID AT ALL COST!!! More

I am very satisfied with my decision to take my business to Town East Ford. Carmelo was very friendly and helpful. Thanks again for you help, Melo! to Town East Ford. Carmelo was very friendly and helpful. Thanks again for you help, Melo! More

My husband and I came for an oil change in my 2009 F150 and inspection for our 2005 F150. We left 5 hours later with a brand new 2011 F150 to replace the 2009 F150. WOW! Their staff from Service to Sales and inspection for our 2005 F150. We left 5 hours later with a brand new 2011 F150 to replace the 2009 F150. WOW! Their staff from Service to Sales was outstanding - very honest and accommodating. We have always bought our new vehicles from John Austin and will continue to purchase every vehicle from him. The entire staff was very customer service oriented and caring about your business. More

I had previously purchased a used vehicle from Town East Ford. I got a car that I really liked at a great price. It was a very nice car until someone turned in front of me and totaled my car. Town East cal Ford. I got a car that I really liked at a great price. It was a very nice car until someone turned in front of me and totaled my car. Town East called and said to come in and they would help with the Gap claim and see about getting a different vehicle. Aaron worked hard in finding something in my price range with hardly any money to put down. Ended up getting a brand new Ford Ranger XLT right at the monthly payments I wanted. Everyone that worked on getting me into this truck were very friendly and help to keep the payments right where I needed it to be. I never felt pressured or rushed into making the decision to buy. More