Town East Ford

I was recently referred to Chad, when my new Explorer was experiencing a few minor issues with the Sync System. His approach to issue and his accomodating "can do" atitude, is much appreciated. He took a per experiencing a few minor issues with the Sync System. His approach to issue and his accomodating "can do" atitude, is much appreciated. He took a personal interest in helping me resolve the issues with the vehicle. As a result of my positive experience, my wife has now decided to take her Edge to Chad, in the future. We both appreciate having Chad as our service advisor and look forward to working with him in the future. More

My husband and I took our son to this dealership to look at a used vehicle. We negotiated a price and advised if the price was not one that they would accept to not waste our time or pull my son's credit. at a used vehicle. We negotiated a price and advised if the price was not one that they would accept to not waste our time or pull my son's credit. They came back in and tried to sell on payment and ignored the price of the car. We were specifically told we had a firm price. This dealership demonstrated an extreme lack of integrity. I would not buy from this dealer. They can not be trusted. The only good thing that came out of this visit is they taught our son a valuable life lesson. More

Having read the reviews of this dealership, I think it is pointless to expound with details. Sorry business transaction I have ever encountered. No return phone calls, bounced from one person to another, fre pointless to expound with details. Sorry business transaction I have ever encountered. No return phone calls, bounced from one person to another, frequent calls made to track down our paperwork. I have seen corner lemonade stands that were better run than this place. More

Anyone going to try to deal with these crooks and liers beware of Town East Ford.I came in to get a price on the escape and got the run around. When trying to get a price it took an hour and half just to g beware of Town East Ford.I came in to get a price on the escape and got the run around. When trying to get a price it took an hour and half just to get the bottom line.When I told them I was going to look at Parkcities ford the sales rep Jason told me they were selling hail damage escapes and that parkcities would not tell me this.I than left not only because of their rude and strong arm tatics but they wasted so much of my time.Then Jason started to call me everyday to see if I have purchased the escape.I told him I was still intrested but would be getting a price from parkcities and informed him Ihad a great deal on a toyota Venza.I gave him the price of the venza and jason told me he would beat the price by a $1000.00 dollars if I came in today.Well I made an appointment with Jason that afternoon and they even had some girl call me back to make sure I was coming.I showed up on time was pony off to another sales rep than waited thirty mins to get this new price which of course was not the figure jason gave me. I confronted this manager named jay who told me very ina very rude way that we don`t have escapes at that price.I told jay this was some bait and switch crap and as I was leaving jay yelled at me {NICE ATTITUDE} I replyed You wasted my time and are liers and you would not know sales if it ran up your ass.I got in my camry and this manager jay came out to my car in a threating manner and wanted to know what I told him.I was more than happy to repete it for him.I have reported this to ford corp. More

I purchased a new Ford Edge on 6/27/11 from Town East I purchased a new Ford Edge on 6/27/11 from Town East Ford in Mesquite. I started having problems with the navigation system the day after I had the I purchased a new Ford Edge on 6/27/11 from Town East Ford in Mesquite. I started having problems with the navigation system the day after I had the Edge.Took it back to the dealer & after several to the dealer was told the navigation system had a problem & needed to be replaced.They offered to take the Edge back & sell me one that was in transient to the dealer.It was $2000.00 more than the one I had.When it came in a week later I took delivery & when I was looking a the purchase agreement the next day I discovered that the Finance Manger Seth Baker had changed the discount price I had agreed on the first Edge from $2539.93 to $701.00. I was not made aware of this change in the dealership. If I had I would not have signed the agreement.I told Mr. Baker I hope I don't have to get a lawyer involved in this. He told me it would not do any good that the owner of Town East Ford is a billionaire & owned many dealerships, that any lawyer I would hare would be no match against his lawyers! I have also talked to Pam Newman (Customer Relations Director) More

saleman amos zain, was very curteous and helpful with the vehicle we purchase. And he went over all the feature in the vehicle,I think he is very knowable in the service, and the benefit that Ford Motor off vehicle we purchase. And he went over all the feature in the vehicle,I think he is very knowable in the service, and the benefit that Ford Motor offer . More

Isaiah was very helpful in getting us what we wanted and needed.we will go back when we buy vehicle.it was refreshing how helpful and understanding they were.:-) needed.we will go back when we buy vehicle.it was refreshing how helpful and understanding they were.:-) More

Excellent customer service, great value & fair price for my trade in with absolutely ZERO haggling. I was in & out in 2 hours with my new car. I want everyone to use this dealership. for my trade in with absolutely ZERO haggling. I was in & out in 2 hours with my new car. I want everyone to use this dealership. More

I would like to especially thank Gerald Whittington who has always been there for me. I have worked with Gerald over a 4 year period and he has always been the model for Customer service with a friendly a has always been there for me. I have worked with Gerald over a 4 year period and he has always been the model for Customer service with a friendly and "can do" "will do" attitude. More

in and out in about 2.5 hours. that's how I like to buy a car. Lance was great, gave us several options that we could afford and then let us decide. no pressure. a car. Lance was great, gave us several options that we could afford and then let us decide. no pressure. More