Town East Ford

Review Jacob was very helpful with our new truck purchase. He shared valuable information of size, mileage, engine size, and safety. We will be going back fo Jacob was very helpful with our new truck purchase. He shared valuable information of size, mileage, engine size, and safety. We will be going back for our next vehicle purchase. More

Great Truck Buying Experience Enjoyed working with Tyrus Nolan at Town East Ford; really enjoyed the support and knowledge supplied by Tyrus. Very professional and knowledgeable of Enjoyed working with Tyrus Nolan at Town East Ford; really enjoyed the support and knowledge supplied by Tyrus. Very professional and knowledgeable of products Town East offers. More

Worst experience of all time My husband and I found out we’re pregnant, so we decided to trade in his car for a truck he wanted. First, when we went into the dealership to negoti My husband and I found out we’re pregnant, so we decided to trade in his car for a truck he wanted. First, when we went into the dealership to negotiate the truck he liked, the salespeople got into a semi-angry discussion over who was going to take the sale - it was extremely unprofessional, not to mention uncomfortable. Second, when it came time to finalize the details, we were visited by one of the gentleman from the finance department. This was normal, I know. What wasn't normal is the way he went through each item of our credit one by one, making little comments such as, "Oh the banks don't like to see that," or whispering confidentially, "So, what happened here?" Like most people, we knew our credit wasn't great, but having someone sit down like you're a toddler and list every mistake you'd ever made was embarrassing and left us both agitated and ready to leave. Third, we were upside down on our trade. We knew we would be, but it kept the payment out of our range and we didn't want to go higher. We decided it could wait. In order to save the sale, the "finance" guy decided we should KEEP the vehicle we had ($650/month) and simply buy the new one as an addition instead of a replacement - adding another $650 a month payment to our bills. So, I asked him how having a $1,300 a month vehicle bill would be better than going over our +/- $600 budget? He said that we wouldn't have the other payment if we sold the other car. "Exactly," I said, "if. The only guarantee is that we will have two payments due next month, and every month until the other car sells - if it sells.” Fourth, the finance guy said that the answer to our problems was to trade in BOTH of our vehicles and get two new vehicles! This is, without a doubt, the WORST advice I've ever gotten. I told him as much, and he asked my why. I said, “Because I’ll have my car paid off in two years (which he knew) and you’re telling me that because I’m ‘probably’ upside down in my car, that I should hide the negative equity in a new one that I’ll be paying for four years after I would have paid mine off. And besides, I’ll only be upside down if I actually sell it – when the actual sale is realized.” The guy just stared at me blankly. Fifth, when I (we) had enough, we asked for our keys back (to the trade). He kept asking us to put more and more down and wouldn’t give us our keys. My husband was about to throttle him and I was ready to scream. The man was ridiculous. He absolutely destroyed any possibility of us ever buying a vehicle from there. More

Salesman was a slick fast talker and sold my granddaughter a bill of goods. These people lie to the customer and they it comes back to hurt the customer. They need to be put out of business. granddaughter a bill of goods. These people lie to the customer and they it comes back to hurt the customer. They need to be put out of business. I worked with them about 20 years ago and. Same thing then. I had hoped they had improved but they have not. These people are just dishonest. More

Called dealership about a car listing. Showed up for appointment to see car. After waiting for an hour, salesman finally told us he didn't have the car on lot, that they were going to service it and tha appointment to see car. After waiting for an hour, salesman finally told us he didn't have the car on lot, that they were going to service it and that the service repairs were going to be added onto the price of the car. After hearing this, I asked him since we have traveled all the way out here and waited an hour for a car that's not here, what kind of offer/deal will they give me on the car? After consulting his manger, salesman comes back and quotes me a price 3000+ the internet listing. Walked out and later received phone call from manager to please come back. Told him I was at another dealership looking at the same car for $500 lower than MVR price. Ended up not buying from them. More

When in there to cancel the gap insurance on my truck and they left me waiting for several hours.....there prices are higher than any dealer in the metroplex. The only nice person in there is the receptionis they left me waiting for several hours.....there prices are higher than any dealer in the metroplex. The only nice person in there is the receptionist. More

1. Didn't let me test drive the truck I came to test drive. 2. Instead took an hour to do paper work just to let me drive a truck i had no interest in. 3. Tried to sell me said truck for $12,000 OVER drive. 2. Instead took an hour to do paper work just to let me drive a truck i had no interest in. 3. Tried to sell me said truck for $12,000 OVER the price for that exact truck on their own website. 4. Offered me $3,000 less for my trade than KBB. 5. Started the interest rate at 15%. Complete waste of time. More

Drove 9 hours to pick my new 2013 F-150 up, come to find out they sold my truck the day before I left and didn't have the respect to tell me till I pulled into the dealership at 9:00 pm at night. I talked out they sold my truck the day before I left and didn't have the respect to tell me till I pulled into the dealership at 9:00 pm at night. I talked to the sales person 3 times during my drive and they knew my truck was gone and still told me nothing. Worst experience I have ever had at a dealership. The best thing that happened to me was they found me a truck at Don Davis Ford in Arlington, so I went there and got treated great. Same deal, same truck, way better service!!! Don't shop here. More