Town East Ford

Called dealership about a car listing. Showed up for appointment to see car. After waiting for an hour, salesman finally told us he didn't have the car on lot, that they were going to service it and tha appointment to see car. After waiting for an hour, salesman finally told us he didn't have the car on lot, that they were going to service it and that the service repairs were going to be added onto the price of the car. After hearing this, I asked him since we have traveled all the way out here and waited an hour for a car that's not here, what kind of offer/deal will they give me on the car? After consulting his manger, salesman comes back and quotes me a price 3000+ the internet listing. Walked out and later received phone call from manager to please come back. Told him I was at another dealership looking at the same car for $500 lower than MVR price. Ended up not buying from them. More

When in there to cancel the gap insurance on my truck and they left me waiting for several hours.....there prices are higher than any dealer in the metroplex. The only nice person in there is the receptionis they left me waiting for several hours.....there prices are higher than any dealer in the metroplex. The only nice person in there is the receptionist. More

1. Didn't let me test drive the truck I came to test drive. 2. Instead took an hour to do paper work just to let me drive a truck i had no interest in. 3. Tried to sell me said truck for $12,000 OVER drive. 2. Instead took an hour to do paper work just to let me drive a truck i had no interest in. 3. Tried to sell me said truck for $12,000 OVER the price for that exact truck on their own website. 4. Offered me $3,000 less for my trade than KBB. 5. Started the interest rate at 15%. Complete waste of time. More

Drove 9 hours to pick my new 2013 F-150 up, come to find out they sold my truck the day before I left and didn't have the respect to tell me till I pulled into the dealership at 9:00 pm at night. I talked out they sold my truck the day before I left and didn't have the respect to tell me till I pulled into the dealership at 9:00 pm at night. I talked to the sales person 3 times during my drive and they knew my truck was gone and still told me nothing. Worst experience I have ever had at a dealership. The best thing that happened to me was they found me a truck at Don Davis Ford in Arlington, so I went there and got treated great. Same deal, same truck, way better service!!! Don't shop here. More

I thought our sales person, Tyrus was WONDERFUL!! He was the only real positive experience I had when dealing with Town East Ford. He was very friendly, not overly pushy and anytime I called him with an iss the only real positive experience I had when dealing with Town East Ford. He was very friendly, not overly pushy and anytime I called him with an issue he took care of it. Finance was a whole other story. It was a complete and utter disaster. I found Alex to be very very pushy. When I didn't want to purchase some additional coverage he was pushing on me he no longer wanted to help me. He just rushed me through everything. It was a Friday night when I purchased the car and I understand finance wasn't started until the dealership was about to close. He financed my car through a bank that I SPECIFICALLY asked him not to, not once, not twice but at least 4 times. I even followed up with him the next week that it was NOT financed through that bank. I had to follow up with him, even though he said he would follow up with me. I did not know until weeks later when I received a call from said bank that they were my finance company. Being less than impressed I called and spoke with Candice and expressed my concerns. The car was fianced through a bank I did not agree to. After much back and forth she finally got me financed through a different bank with terms I was originally promised. Terms that Alex did not even want to try to get because I didn't want some crap additional coverage. Once again I had to drive across the metroplex from Lewisville to Mesquite to sign paperwork AGAIN that THEY messed up to begin with. I thought, wow, I'm FINALLY done with this dealership. NOPE!! 2 1/2 weeks later I get a call from the ORIGINAL bank asking where my payment was and that it was due in a week. You can imagine my shock and panic. I now have not 1 but 2 car loans for the same car. Several calls later I finally get in touch with Candice and 2 days later that loan is magically paid off. Sign of relief on my part. However, still not done dealing with this dealership. A few weeks later my car dies and wont start. Finally find out it's a bad battery on a car that is less than 2 months old. Awesome. Pretty sure the free oil changes are not worth my time in dealing with this dealership anymore. I will stick to buyin cars from Bob Tomes Ford in the future. I feel like my time with this dealership still isn't over. More

Just bought a car from Andrew and he was the best salesperson I have ever dealt with BY FAR. He was patient with us and extremely knowledgable. Friendly guy who seemed to genuinely care that I was ha salesperson I have ever dealt with BY FAR. He was patient with us and extremely knowledgable. Friendly guy who seemed to genuinely care that I was happy with everything. He could seriously teach classes on how to take care of new car client. More

Knowing what part I needed and the MSRP of $266.52 for PN# 6F055 Engine Support Bracket; I was told that my cost was $334.48 plus tax a 20% plus markup over list price because I was a do-it yourself custo PN# 6F055 Engine Support Bracket; I was told that my cost was $334.48 plus tax a 20% plus markup over list price because I was a do-it yourself customer. Having purchased over $500,000 in New Ford vehicles over the past decade; this experience assures me that I will never visit Town East Ford for parts, service, or any vehicle purchase new or used. They apparently feel justified in screwing customers at every available oppportunity. Voiced my dissatisfaction with Anthony, Parts Manager with explanation that "we price as we see fit." More

If you want to have to sign and agree to buy the vehicle before you've even seen the APR or finance details, go to this dealership. After an hour of being jerked around about pretty much everything I asked before you've even seen the APR or finance details, go to this dealership. After an hour of being jerked around about pretty much everything I asked about, I asked for my keys to the car I was planning to trade in. They wouldn't give them back! I ended up going back to the secluded part of the office and asking random employees where I could retrieve my keys. Finally someone got them for me. As I was leaving, Jessie and Warren magically had all the answers and finance info I had asked for. Just be upfront with customers and quit trying to live up to the slimy car salesman stereotype. Why the need for secrecy about something as simple as my APR!? Any intelligent person isn't going to sign to agree to buy a vehicle without having seen the finance details. Shame on you and your tactics, Town East Ford. More

We purchased a 2009 Escape the end of March from their used car lot. We clearly stated that we wanted a vehicle that we could drive across country. I'm nervous about driving it to Ft. Worth. Two weeks aft used car lot. We clearly stated that we wanted a vehicle that we could drive across country. I'm nervous about driving it to Ft. Worth. Two weeks after our purchase a fault indicator came on the dash stating "Check Fuel Inlet". The dealership charged us a diagnostic and pressed the reset button. We read the manual and we had already been pressing the reset button. The fault came back within days. After a few more visits and not being able to find the problem, they told us they could do a $600.00+ repair that "might fix it". But they made it perfectly clear that there were no guarantees. The warning light came back three days later again and was intermittent up until a new fault came up, the "fault in tire sensor". Not being able take any more issues with the car, we took it back up to be serviced yet again. They ended up replacing the fuel inlet and tire sensor at a cost of $800.00 (and they were "doing us a favor" by knocking off $400 from the original $1100 bill). Today, four days later, the check engine lite has come on. I feel like we are being raped by the entire "owning a Ford" experience. The service center has the most ridiculous over priced service I have ever seen. Basically, if you want to buy a used car and want to keep paying and paying and paying, this is your dealership! We bought a Ford because in the past they have always been reliable. We are finding that to not be the case with this 2009 Ford Escape, and the overall experience with the dealership has been severely lacking. BEWARE: If you buy a car from their used car lot, you are gambling! THEY WILL NOT STAND BEHIND WHAT THEY SOLD YOU! More

Jesse was very knowledgable about the new truck I purchased and met all my needs and wants in the new truck. Only took a few hours and a great experience. purchased and met all my needs and wants in the new truck. Only took a few hours and a great experience. More