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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,970 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,970 reviews

August 28, 2024

David was very helpful. Fast service and efficient. My car is perfectly running now. Thanks More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure about his last name but his name was david
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Aug 29, 2024 -

Town East Ford responded

Thank you for your positive review! We're glad to hear that David provided you with excellent service. Our goal is to ensure your car is running smoothly and efficiently. We appreciate your business.

August 27, 2024

Service good as usual ,service personnel try their best to get you out quick as possible.waiting room is always clean and coffee is brewing. More

by BOTTOMBOYS67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Town East Ford responded

Thank you for your positive feedback! We’re glad to hear that our team consistently provides good service and that you appreciate our clean waiting room and coffee. We look forward to serving you again in the future!

August 27, 2024

Krista was very helpful and I appreciate the hard work. Good job. I’ll be back More

by Bfodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krista
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Aug 28, 2024 -

Town East Ford responded

Thank you for your positive feedback! We're glad Krista was able to help and that you appreciated her hard work. We look forward to seeing you again. If you need anything else in the meantime, just let us know!

August 26, 2024

Great smooth process. Really worked hard to earn my businesses. Would recommend to others again! Got an awesome truck!!! More

by ericymun
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Town East Ford responded

Thank you for your fantastic review! We're thrilled to hear that you had a smooth experience and that our team worked hard to earn your business. Enjoy your awesome truck, and we truly appreciate your recommendation. If you need anything else, don't hesitate to reach out!

August 26, 2024

My technical advisor was Jim Artrip. Exceptional customer service was provided by him and the service department. My 2018 Ford Focus has never been serviced anywhere else due to the gre More

by gitorres1423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Artrip
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Aug 28, 2024 -

Town East Ford responded

Thank you for sharing your positive experience! We're thrilled to hear that Jim and our service department provided exceptional customer service. It's wonderful to know that we've earned your trust with your 2018 Ford Focus. If you need anything else or have further questions, feel free to reach out!

August 25, 2024

Crista is a Manager extraordinaire. ..In all 3 circumstances involving 3 Vehicles she got it ALL Done. More

by CHUCKGOLDMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Service Manager
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Aug 28, 2024 -

Town East Ford responded

Thank you for the fantastic review! We’re thrilled to hear that Crista was able to handle all your needs across multiple vehicles. Her dedication and efficiency truly make a difference, and we’re glad you had such a positive experience. If you need anything else, please don’t hesitate to reach out. We appreciate your support!

August 25, 2024

Great service from my serv advisor all the time my truck was there that is all I have to say More

by Steve.Juarez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reeves was my advisor
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Aug 28, 2024 -

Town East Ford responded

Thank you for your feedback! We're delighted to hear that you've consistently received great service from your service advisor. If you ever need anything else or have more feedback, don’t hesitate to reach out. We look forward to serving you again!

August 25, 2024

Thanks to Shannon for helping me get some of my basic maintenance for my truck done in a timely manner. More

by KEVINMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Fauver
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Aug 28, 2024 -

Town East Ford responded

Thank you for the great feedback! We’re glad to hear Shannon was able to assist you with your truck’s maintenance efficiently. If you need anything else, don’t hesitate to reach out!

August 24, 2024

Sales team was horrible, once the deal was done they didn’t care about anything else even though there were items that were still pending. Jesus Suarez completely dropped the ball and failed to communic More

by alchavez_2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dallas Petriello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Storney, Jesus Suarez
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Aug 26, 2024 -

Town East Ford responded

Thank you for sharing your feedback with us. We are genuinely sorry to hear about your disappointing experience with our sales team and the lack of communication regarding the pending items. This is not the level of service we strive to provide, and we understand your frustration. To address your concerns promptly and ensure that all outstanding issues are resolved, please reach out to Eddie Almodovar at ealmodovar@vtaig.com. We appreciate your patience and would like the opportunity to make things right. Thank you for bringing this to our attention.

August 24, 2024

I was not satisfied with the service turn my car in on Monday and still didn’t get to it. I had to rent a car out-of-pocket dispense. More

by littlelucille8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terri Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
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