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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,948 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,948 reviews

May 19, 2024

Everytime I call they get me in and handle the job thanks Jim & Tyler for your help More

by justinjcclayton11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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May 20, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consistently have a positive experience when you call to schedule service, and that Jim and Tyler are helpful in getting you taken care of. At Town East Ford, we strive to make the service appointment process convenient and efficient. It sounds like Jim and Tyler are doing a great job! We appreciate you mentioning them by name – recognizing outstanding service from our team members is important to us. We'll be sure to pass your kind words on to Jim and Tyler – they'll be delighted to know their efforts are valued! Knowing that you can always count on getting scheduled and that Jim and Tyler handle the job is a great compliment. Building trust with our customers is a priority. Thank you again for choosing Town East Ford! We look forward to seeing you again soon and ensuring Jim and Tyler continue to provide you with a positive and efficient service experience.

May 18, 2024

I had to wait 7 working days for a diagnostic test. Ridiculous they are that backed up More

by karen2b9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Town East Ford responded

Thank you for your recent review about your service experience. We sincerely apologize that you had to wait so long for a diagnostic test on your vehicle. We strive to provide a timely diagnosis and repair process, and clearly, we fell short of that goal in your case. Service department backlogs can occur due to unforeseen circumstances, parts availability, or complex repairs. In order to investigate this matter further and improve our scheduling efficiency, we would like to connect you with Tyler Robles (trobles@towneastford.com) and Terri Scott, our Customer Relations Manager (Tscott@towneastford.com). They are dedicated to ensuring customer satisfaction, and will be happy to discuss your experience in more detail and explore ways to improve communication and scheduling during future service appointments. We appreciate your understanding, and we hope to hear from you soon. We are committed to improving our service department's efficiency and ensuring future visits meet or exceed your expectations.

May 18, 2024

Although the dealership has done magnificent job in helping keep my pickup in top condition. It is Jim that makes it so wonderful for me. He always takes great care of me. He is the main reason I'm alw More

by sghurd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim was my service advisor
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May 20, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you've consistently had a positive service experience and that your truck is being kept in top condition. At Town East Ford, we take pride in providing exceptional service, and your kind words confirm our commitment. We're especially grateful for you mentioning Jim by name and recognizing the outstanding service he provides. It's always rewarding to hear when a specific team member makes such a positive impact. We'll be sure to pass your kind words on to Jim – he'll be delighted to know his efforts are truly valued! Jim consistently taking great care of you is exactly what we strive for in all our service advisors. Thank you again for choosing Town East Ford! We look forward to seeing you again soon and ensuring Jim continues to provide you with a positive and personalized service experience.

May 17, 2024

Good and helpful. Everyone is nice and courteous. They try to be very accommodating to the customers. More

by KIMNKRIS59660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip III
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May 20, 2024 -

Town East Ford responded

Thank you for the positive review! We appreciate you recognizing that our team is good, helpful, nice, courteous, and accommodating. Creating a welcoming and positive environment is important to us, and we're glad our staff made you feel that way. At Town East Ford, we strive to provide exceptional service and ensure each customer feels valued. It's rewarding to know that our efforts to be accommodating are appreciated. Thank you again for choosing Town East Ford! We look forward to seeing you again soon and continuing to provide a positive experience.

May 17, 2024

Very helpful and touch out the time to help me and making sure that I made home More

by Jannie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that our team was very helpful to you. We appreciate you recognizing their efforts in ensuring you made it home safely. Thank you again for choosing Town East Ford!

May 17, 2024

They took good care of my car and got right on fixing it. I didn't have to wait to long. My service guy Taylor messaged me throughout the time my car was un the shop. He answered all my questions. I'm glad More

by Banessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler. Service.
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May 20, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that we took good care of your car, addressed the issue promptly, and minimized your wait time. That's exactly what we strive for! It sounds like Taylor, your service advisor, played a key role in your positive experience. We appreciate you mentioning his clear communication and willingness to answer your questions throughout the service process. We'll be sure to pass your kind words on to him! At Town East Ford, we value customer service and keeping you informed. Taylor's messaging updates are a great example of how we strive to provide a transparent and positive service experience. Thank you again for choosing Town East Ford! We look forward to seeing you again soon for your next service needs.

May 17, 2024

They were very people oriented. I felt very comfortable negotiating with the Team. I will choose the dealershop first looking for vehicles in the future. And recommend to friends and More

by Jim Dennis
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt DeAnda, Drew Vespia
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May 20, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you had a positive and comfortable experience negotiating with our team. Building trust and rapport with our customers is a priority, so knowing you felt comfortable is very rewarding. At Town East Ford, we strive to create a welcoming and transparent sales environment. We're glad to hear we achieved that for you, and that you'll consider us first for future vehicle needs! Your willingness to recommend us to friends and family means a lot. Thank you again for choosing Town East Ford! Congratulations on your new vehicle, and we look forward to welcoming you back in the future.

May 17, 2024

It tooks almost 3 hours for a scheduled oil change! !!!! Don't think I need to say more? More

by CEYEC
Recommend Dealer
No
Employees Worked With
Service department
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May 17, 2024

Vehicle was brought in for service and everything was taken care during this time. I will bring it back when it’s due again. More

by Hotshot41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Fauver
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May 20, 2024 -

Town East Ford responded

Thank you for the positive review! We're happy to hear that your vehicle received thorough care during its recent service. Our goal is to ensure your vehicle leaves our shop in top condition, and we're glad we achieved that for you. At Town East Ford, we take pride in providing comprehensive and high-quality service. We appreciate your confidence in us, and we look forward to seeing you again for your next service appointment.

May 17, 2024

Great job by Erica! However. I was there for a recall. I received an unrequested full inspection of my car which resulted in a text requesting approval to perform seve More

by tom.kay333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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May 20, 2024 -

Town East Ford responded

Thank you for your review! We appreciate you recognizing Erica's excellent service. We strive to provide a positive experience for all our customers, and we're glad she met your expectations. We also understand your concern about the additional service recommendations you received for your recall appointment. We apologize if the communication regarding the inspection and additional service recommendations caused any confusion or distrust. We strive to be transparent and upfront about any recommended service. If you'd like to discuss the recommended services in more detail, please don't hesitate to contact our service department directly. Erica or another service advisor would be happy to answer your questions and explain the reasoning behind the recommendations. Thank you again for your feedback. We look forward to regaining your trust and providing a positive service experience in the future.

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