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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.8
2,407 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,407 reviews

May 06, 2024

Drove into dealership skeptical on getting a new truck. Jimmy Henry and Cas Rooney did everything in their hands to get me a great deal and drive out of the dealership with a new F150 More

by Jose Mota
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Henry
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May 07, 2024 -

Town East Ford responded

Thank you for the 5-star review! We understand that coming into a dealership to purchase a new vehicle can sometimes feel overwhelming. So, we're thrilled to hear that Jimmy Henry and Cas Rooney were able to overcome your initial skepticism and provide you with a fantastic experience. It sounds like they truly went the extra mile to get you a great deal on your new F-150, and we appreciate you recognizing their efforts. At Town East Ford, we strive to make the car buying process smooth and transparent, and it's rewarding to know Jimmy and Cas achieved that for you. Congratulations on your new truck – we hope you enjoy it for many miles to come! Thank you for choosing Town East Ford.

Helpful
May 05, 2024

Jim Artrip is the best advisor I've ever had at any dealership for any car I've ever owned. Service is great and fast and they always take care of their customers first. More

by JMS034100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that you've consistently had positive service experiences, especially with Jim Artrip as your advisor. It means a lot to us that you trust him with your vehicle's care. Jim is a valuable asset to our team, and his dedication to providing exceptional service is truly appreciated. We'll be sure to pass along your kind words! He'll be delighted to hear how much you value his service. We appreciate you mentioning that our service is fast and that we prioritize our customers. That's exactly what we strive for! Thanks again for choosing Town East Ford and for taking the time to leave a review! We look forward to seeing you and your vehicle again soon, and hopefully Jim can continue to impress you with his top-notch service.

Helpful
May 05, 2024

As soon as I arrived, I was met, service needed was established and the work was completed as promised More

by jims6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon
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May 06, 2024 -

Town East Ford responded

Thank you for the positive review! We're delighted to hear that your recent service experience was efficient and smooth – from being greeted upon arrival to having the service completed as promised. At Town East Ford, we strive to minimize wait times and ensure clear communication throughout the service process. It's rewarding to know we achieved that for you! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

Helpful
May 04, 2024

Very friendly staff. My service advisor Shannon is awesome! She understands my needs and gets me in and out quickly. I always request her when I have to go in for service More

by MTERRY626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Fauver
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May 06, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consistently have a positive experience with our friendly staff, especially Shannon, your service advisor. It sounds like Shannon truly goes the extra mile for you! Her understanding of your needs, efficiency in getting you checked in and out, and willingness to be your go-to service advisor are all qualities we value at Town East Ford. We'll be sure to pass along your kind words – she'll be delighted to hear how much you appreciate her service! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

Helpful
May 04, 2024

Good and professional. The guy who helped me was awesome. I will definitely keep coming back. More

by JTINAJER1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Town East Ford responded

Thank you for the positive review! We're thrilled to hear that you had a good and professional experience, and that the service person who helped you was awesome. We appreciate your loyalty and look forward to seeing you again soon! Thanks again for choosing Town East Ford. We look forward to your next visit!

Helpful
May 04, 2024

Crista had been my service advisor for a couple of years. She is a pleasure to work with and always takes good care of my truck. More

by KMERCKLING10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista
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May 06, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you've consistently had positive service experiences, especially with Crista as your advisor for the past couple of years. It means a lot to us that you trust her with your truck's care. Crista is a valuable asset to our team, and her dedication to providing exceptional service is truly appreciated. We'll be sure to pass along your kind words! Thanks again for choosing Town East Ford. We look forward to seeing you and your truck again soon!

Helpful
May 04, 2024

Accommodations were great. People were friendly. Service was excellent. Price was acceptable and affordable. All was good More

by robertkevinwomack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're delighted to hear that your entire service experience was positive – from the comfortable accommodations to the friendly staff, excellent service, and fair price. That's exactly what we strive for! At Town East Ford, we want to ensure every customer feels welcome and leaves satisfied. Knowing we achieved that for you is rewarding. Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

Helpful
May 04, 2024

Got in on time, the wait was not excessive, staff was friendly and helpful. As I would expect from this dealership. More

by DASPAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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May 06, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're delighted to hear that your recent service experience met your expectations. Getting you in on time, minimizing your wait time, and providing friendly and helpful service are all priorities for us. It's especially rewarding to know that you've come to expect this level of service from Town East Ford. We strive for consistency and appreciate your continued loyalty! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

Helpful
May 03, 2024

They did great, loved it . 10/10 would go again love em alll bye now! More

by JACKIE.SON.INC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Town East Ford responded

Thank you for the enthusiastic review! We're thrilled you loved your service experience and would recommend us with a perfect 10/10 rating! That means a lot to the entire team. At Town East Ford, we strive to provide exceptional service in a friendly atmosphere, and it sounds like we hit the mark! We look forward to seeing you again at Town East Ford!

Helpful
May 03, 2024

Service was great! The service advisor was very helpful and friendly. Car was finished in a timely fashion. More

by LYNNKIEFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you had a great service experience. It's especially rewarding to know that our service advisor was helpful, friendly, and got your car finished quickly. At Town East Ford, we strive to provide exceptional service in a timely manner. We appreciate you recognizing our team's efforts! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

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