Town East Ford

Town East Ford responded

Thank you so much for the fantastic 5-star review and for recommending Blake Smithers to everyone! We're thrilled to hear you had such a positive experience. It sounds like Blake truly went above and beyond to ensure a smooth and informative process for you. His commitment to keeping you updated on your car's progress, including sending pictures, demonstrates exceptional customer service. That's exactly what we strive for at Town East Ford, and we appreciate you recognizing Blake's efforts! We'll be sure to pass along your kind words to Blake – he'll be delighted to know his dedication made such a positive difference in your experience. When you're ready for your next vehicle, we hope you'll think of Town East Ford again and ask for Blake by name! In the meantime, please don't hesitate to reach out if you have any questions about your current car.

Town East Ford responded

Thank you for taking the time to leave this review. We sincerely apologize for your negative experience with a used vehicle. We understand your frustration, and we take all customer concerns seriously. At Town East Ford, we are committed to selling high-quality used vehicles and providing excellent customer service. However, it appears we fell short of those expectations in your case. We would like the opportunity to learn more about the specific issue you're experiencing with your vehicle and explore possible solutions. Our Used Car Sales Director, Eddie Almodovar, is dedicated to working with customers to ensure their satisfaction. He can be reached directly at Ealmodovar@towneastford.com. Eddie can review the details of your vehicle and warranty to see if there are any options available to address your concerns. We understand that regaining your trust takes time, but we are committed to making things right. Please don't hesitate to reach out to Eddie directly.

Town East Ford responded

We're thrilled to hear that your trade-in process was both fast and easy! We understand that trading in a vehicle can sometimes be complex, so we strive to make it as smooth and efficient as possible. We're happy to hear we achieved that for you. It's fantastic that you also found our team to be knowledgeable about the vehicles and personable. Having a knowledgeable staff allows us to answer your questions and guide you through the process with confidence. A personable touch makes the car-buying experience more enjoyable for everyone. Thank you for choosing Town East Ford and for leaving a terrific review! We appreciate your business.

Town East Ford responded

Thank you for your feedback and for choosing Town East Ford for your vehicle purchase. We sincerely apologize that the sales process took an entire Saturday. We understand that this is a significant time commitment, and it fell short of providing an efficient experience. Saturdays are indeed one of our busiest days, and we strive to have adequate staffing to accommodate the high volume of customers. We value your business and hope you are happy with your new vehicle. At your earliest convenience, please reach out to Lance Smith at jsmith02@vtaig.com to discuss this further.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your experience was quick, easy, and exceeded your expectations. We strive to provide efficient service and ensure customer satisfaction. We appreciate your business!

Town East Ford responded

Thank you for the fantastic 5-star review! We're thrilled to hear that your entire experience was exceptional, from the quick service processing to the friendly customer service. It means a lot to us that you appreciated the ride share service we provide. We want to ensure getting your car serviced is as convenient as possible. We're also delighted to hear that everyone you interacted with, from the first person who greeted you to the person who took your payment, provided fantastic customer service. At Town East Ford, we strive to create a welcoming and efficient environment throughout the entire service process. We'll be sure to pass your kind words on to the entire team! Thanks again for choosing Town East Ford! We look forward to seeing you again for your next service appointment.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you received both good customer service and excellent help from Austin. It sounds like he went the extra mile to get your truck fixed! At Town East Ford, we strive to provide exceptional service and ensure our customers leave happy. We'll be sure to pass your kind words on to Austin - he'll be delighted to know he made a positive impact. Thanks again for choosing Town East Ford! We look forward to seeing you again next time.

Town East Ford responded

Thank you for the positive review! We're thrilled to hear that your service representative provided you with an efficient and attentive experience. It's important to us that our customers feel heard and well-cared for. We appreciate you mentioning that she addressed all of your concerns. At Town East Ford, we take pride in listening carefully to our customers and ensuring their needs are met. Thanks again for choosing Town East Ford! We look forward to seeing you again for your next service appointment.