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Town and Country Toyota
Charlotte, NC
1,055 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,055 Reviews of Town and Country Toyota
Helpful March 20, 2024
Not surprised that we ended up with another Toyota addition; our salesman gets a 10+! Salesman excellent—courteous and respectful and attended to all questions. Toyota Corporation . . . not so addition; our salesman gets a 10+! Salesman excellent—courteous and respectful and attended to all questions. Toyota Corporation . . . not so much. The Toyota dealership corporation advertises a 3.9% interest rate; however, once in the financial part of the transaction we were told they actually do not have that rate to offer, even with an excellent credit score. The best they could offer was 9%, again with an excellent credit score. That type of advertising is deceptive, dishonest, and untruthful. Had we known the truth upfront other arrangements could have been made. Very disappointing. More
by TJEJones
Employees Worked With
Jake and Tristan, both were great!
March 19, 2024
We really enjoyed working with Rodney. He showed us exactly what we asked for. Got a great deal. We really love our Rav 4 XLE. I would highly recommend Town and Country Toyota!! He showed us exactly what we asked for. Got a great deal. We really love our Rav 4 XLE. I would highly recommend Town and Country Toyota!! More
by Bill
Employees Worked With
Rodney
March 18, 2024
I was impressed by their professionalism and the speed to get me in out with the purchase. All appropriate questions were answered. I commend Ziggy for his customer exuberance. I was referred by others, and get me in out with the purchase. All appropriate questions were answered. I commend Ziggy for his customer exuberance. I was referred by others, and based on my experience, I will refer Ziggy and this dealership to other buyers. More
by William.goad
Employees Worked With
Ziggy and the sales mgr.
March 18, 2024
Rodney and Aysar were a dynamic duo while I was shopping for a new car. They were patience and helped me find the perfect vehicle. I had so many questions and they answer them all. I definitely plan to send for a new car. They were patience and helped me find the perfect vehicle. I had so many questions and they answer them all. I definitely plan to send any friends and family looking for a new vehicle, their way. More
by miascales
Employees Worked With
Rodney and Aysar
March 11, 2024
very professional, fast and helpful. The team and Amilcar made the experience super efficient and transparent. They allowed me to test drive 3 times and always responsive. Highly recomme The team and Amilcar made the experience super efficient and transparent. They allowed me to test drive 3 times and always responsive. Highly recommend. More
by jose.merino01
Employees Worked With
Amilcar
March 08, 2024
Giving Town And Country Toyota one star because I cannot leave zero. My vehicle was purchased with a service contract, not only did Town And Country Toyota not complete the service in their own service prog leave zero. My vehicle was purchased with a service contract, not only did Town And Country Toyota not complete the service in their own service program, they also damaged my vehicle. It is unacceptable to claim work was done when it was not, damage a vehicle and act like nothing ever happened. The lack of accountability at Town And Country Toyota is unacceptable and I won’t return my business there. Please consider using Toyota of North Charlotte, Toyota, rock Hill, Scott Clark, Toyota, or anyone else. Hopefully this is helpful for anyone looking to have their vehicle serviced in Charlotte. More
by Christian Magura
Employees Worked With
Service manager, dealership manager
March 05, 2024
Great experience! Our sales rep Tenotch was great and really helped us with all our questions and concerns. I love my new RAV4 and happy to be a repeat customer of Toy Our sales rep Tenotch was great and really helped us with all our questions and concerns. I love my new RAV4 and happy to be a repeat customer of Toyota. More
by kanorris123
Employees Worked With
Tenotch
March 05, 2024
Very very poor service, please please don't go here, it is totally waste of time. They don't fix things thoroughly. When you call them they talk rudely. Manager is worst in all. They missed one spot and on is totally waste of time. They don't fix things thoroughly. When you call them they talk rudely. Manager is worst in all. They missed one spot and one missing screw, at first sight you can see easily/clearly. When I pointed out, they said it was not part of the estimate but will reach out to your insurance company and my insurance company told me that it is part of the estimate and the Town and Country Toyota has missed those. When I called them(Town and Country Toyota) "no sorry", we will fix it and will let you know when it ready. When I asked when it will be ready, not sure it may take week or weeks. My insurance company asked me to return rental car as this should have fixed. So I was in bad situation without car. In conclusion Town and Country Toyota's Manager and Staff they talked unprofessionally and they do not have sense of customer service. They don't even listen to you. More
by minsoft
Employees Worked With
Jeff
