Towne Hyundai

Very Satisfied With My Buying Experience Pros: a no Very Satisfied With My Buying Experience Pros: a no sales pressure buying experience Cons: their quote was significantly below dealer invoice Very Satisfied With My Buying Experience Pros: a no sales pressure buying experience Cons: their quote was significantly below dealer invoice so they tried to make that up on the trade-in I received several quotes from area Hyundai dealerships, including one that was supposed to offer "special pricing" for BJs customers - they gave the highest quote. Towne and another dealership came up with the same price via an Internet quote and with just a couple of more phone calls, they offered the best price. That process was straight forward, but there was a hiccup when the time came to talk trade-in when I came to the dealership to sign the sales contract. I did ultimately get the price I thought was acceptable for the trade- in once I made it obvious their sale was in jeopardy. From that point on, it was a very good buying experience with no sales pressure at a time when auto sales are down for every dealership. And when I got the car home and saw scratches on the hood that were not visible in the sun when I took delivery of the car, there was no hesitation from the salesperson to make arrangements for me to come back at my convenience to have that taken care of. That also gave me an opportunity to deal with Towne's Service Dept. and I found them very eager to please their customers. More

After checking on their website, I found a car that met our needs and budget (Suzuki). The internet rep/office rep (Jamaal Ford) was very helpful in getting us there personally as we had no means of commut our needs and budget (Suzuki). The internet rep/office rep (Jamaal Ford) was very helpful in getting us there personally as we had no means of commuting then. Once we were there (11th April 2009), he sincerely helped us find a better vehicle (2002 Santa Fe) that was low on mileage and price. We were told that the vehicle has gone thru the required checks and everything works fine (the test drive proved that the vehicle was in good running condition). We completed all the requisite formalities and guess what? : The original keys were missing (a new cut-out key was used to get the vehicle from the lot for the test drive). He assured us that a key with the remote will be provided free of cost and he did honor his words. They did not charge me for the keys when I went there for the service. Now for the negetive's. After taking the delivery of the vehicle and using it for a few days, we found that 1. the battery drained out quite fast making a clickety-click noise everytime the indicators/lights were put on. On 6th May 2009, the battery went dead and needed to be jump-started. It was then when I noticed that the terminal was clogged with deposits. 2. the wiper's washer would not spray water (my feeling was that there was not enough water in the tank). On getting it checked during the service (at towne hyundai), I was told that the pump has conked off and it needs replacement at a cost of $60. The part was not in stock and I was required to pay in advance to get the stock ordered. 3. the vehicle jerked when the vehicle would touch a speed of 60 mph. At the time of service, it was reported that the vehicle required wheel alignment/balancing that cost me $30. All in all, my first (and only) free oil-change/service cost me $54. My request to all buyers from Towne Hyundai. Check every single knob, button etc. to ensure that the vehicle is really in good working condition. Their claims that it goes through the inspection check is just a farce (or maybe, just a literal walk-thru). Once you purchase the vehicle in an "as-is" condition from them, be ready to shell out money for spares in the following weeks. More

The internet rep (Hector Colon) was great to deal with via email, and then the in-house rep (Joe Ippolito) was just as friendly. I was very nervous about my first car purchase -- you hear a lot of horror via email, and then the in-house rep (Joe Ippolito) was just as friendly. I was very nervous about my first car purchase -- you hear a lot of horror stories about pressure tactics, shady salespeople, etc -- so I was pleasantly surprised by the whole thing. The price I got on the internet was the price I got in the showroom (to the dollar) and included all the fees Hector and I emailed about and no more. Joe is a really nice guy, too, and never pressured us to make any decisions. I don't know what else to say except that the whole experience of buying a car from these guys was very positive and I feel great about the price I got from them. Would definitely recommend them. More

I have had three visits to service so far. The first two were for a check engine light warranty repair in my first 100 miles of driving. Although I bought the car elsewhere, they fixed it cheerfully, altho were for a check engine light warranty repair in my first 100 miles of driving. Although I bought the car elsewhere, they fixed it cheerfully, although the first visit did not fix the problem. When I brought it back, they gave me a loaner vehicle, kept it overnight, and did a thorough check, fixing the problem by replacing a sensor. I also got my first service done at Towne. The total price was $51.31, compared to a price of $28.15 for the same service at Global Auto Mall. The service manager, John was very friendly and helpful. The waiting room was small and cramped with blaring daytime TV with only a few old women's magazines available. On my three visits, the coffee machine was broken on one and the water cooler was empty on another. I go to Town for small service procedures since Global is 30 miles further away and takes an extra hour round trip, so I would have to save at least $50 to make the trip worthwhile. More

This dealership advertised a "Manager's Special" Subaru Forester on their site. We called and spoke to salesmen twice before making the long drive to see the vehicle. We asked if the ve Special" Subaru Forester on their site. We called and spoke to salesmen twice before making the long drive to see the vehicle. We asked if the vehicle was clean and in good condition, if there was any reason for the price reduction, and so on. We were told that they simply wanted to move this "great car" off the lot since it is not a Hyndai. We made the drive to the dealership and spotted the Forester. What a mess?! The car literally has dings, scratches and dents on every corner, a broken headlight, and is FULL OF DIRT INSIDE! We opened the door, and even the salesman was blown away by the immediate wet dog smell. We couldn't even sit in the vehicle it was so bad - no joke! The interior of both back doors was chewed and clawed to pieces, the floors were stained beyond repair, there were cigarette ashes on the console, and a tube of some type of personal ointment on the floor! In my opinion, this dealership never even went inside this car to take a look, let alone clean it before showing it, as should be the standard procedure. At the very least, this dealer should inform callers that the vehicle is in damaged and dirty. Having us drive all that way to be disappointed is not a business stratgegy that will work - I know we will never set foot on that lot again. A little honesty could go a long way in this world. Especially in a business known for bate-and-switch and other dirty-pool tactics, and especially when we're calling and asking specific questions. Don't waste your time at this low-life place. If there's a reason people don't buy Hyndai's, or used cars from Hyndai dealers, I'd say we witnessed it first hand - totally dishonest, uncaring, old-school way of selling cars. It should be noted that the actual salesman that helped us on-site, Brian, was really nice and was also disgusted by the condition of the vehicle. He is the only reason I gave this dealer a 4 for friendlieness. I hope he finds a job at a better, more honest dealership in the future. Brian is the best asset this place has. Bottom line - drive right by this place, and certainly don't belive any advertisement you see from a Hyndai dealership selling used cars. More