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Towne Hyundai

Denville, NJ

4.1
1,433 Reviews

3170 Route 10

Denville, NJ

07834

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1,433 Reviews of Towne Hyundai

July 31, 2021

Ask for Jose Matos! BEST car buying experience from our Ask for Jose Matos! BEST car buying experience from our first meeting to driving my beautiful CPO 2019 Tuscon out of the dealership. Jose took th More

by JChastain
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Matos
Aug 01, 2021 -

Towne Hyundai responded

It's great to know that Jose Matos was so helpful and you're pleased with everything. We also enjoy hearing that Jose was able to answer all of your questions and you're pleased to have a friend in the car business! Thanks.

July 14, 2021

Towne Hyundai is the best place to buy a car.Peter Towne Hyundai is the best place to buy a car. Peter Ibrahim is so great to work with as a salesperson he aims to please the customer. Excellent peop More

by Dave S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Ibrahim great salesman , Javier Gutierrez
Jul 15, 2021 -

Towne Hyundai responded

Thanks for sharing your feedback. It's wonderful to know that Peter Ibrahim, Javier and Nicole were great to work with. We really appreciate your terrific review!

July 10, 2021

My husband and I worked with "Christian Frye" and had such a great experience/ service with the dealership. We were walked through everything step-by-step and ultimately got the EXACT SUV we wanted despi More

by adetoun92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Frye
Jul 10, 2021 -

Towne Hyundai responded

It's great to hear that Christian Frye was so helpful and he made sure you were able to get the exact SUV you wanted, thanks for the great review and we'll hope to see you again.

July 04, 2021

Very bad experience was buying a Kona from Vito (salesman) Had a trade in he said I will wait to write up deal. Told him would like to leave a deposit to hold car as my wife really likes this car a More

by klillis1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vito, Jay Hakim
Jul 06, 2021 -

Towne Hyundai responded

Hello Kevin, this is Jay Hakim, we apologize for your experience; this is not typical of our dealership. We attempted to make this right for you when to you spoke with me in our showroom and offered to contact you with other preowned Kona’s that have power seats. You agreed at the time, however, you have not returned any of our calls. If you are still in the market and would like to consider other vehicles in our inventory, please reach out to me @ 973-366-7777 ext 260. While Vito has been with us a little over a month, it is fair to call him new to car sales. If you would like, I can place you with a more experienced salesperson in the future.

Jul 10, 2021 -

klillis1 responded

You are missing my main points I have in the past worked in sales. The first day my manager told me two main points, First always take a Deposit and Second keep your customer's happy. I had a happy Wife for a hour until you sold the Kona from under us. And after this experience who would buy from this dealership. Last the management needs to train there salesman if they want to sell vehicle's. NOT A HAPPY CUSTOMER

July 01, 2021

Best customer service Peter Ibrahim provides a great experience to work with your budget. Thanks also to Nicole Andes she is great to work with!!! More

by Dave S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Ibrahim - Nicole Andes
Jul 01, 2021 -

Towne Hyundai responded

It's a pleasure to hear that Peter Ibrahim and Nicole Andres were so helpful. Thanks for the 5-star review!

June 28, 2021

Purchased ny Tucson here and it was a great experience, Purchased ny Tucson here and it was a great experience, they were very helpful and knowledgeable. They ans all my questions so that I could understan More

by ghelka52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Onorato
Jun 28, 2021 -

Towne Hyundai responded

We're so glad to hear that Fred and our team provided you with a great experience, and everyone was very helpful and knowledgeable. It's also wonderful to know that you and your son in-law both purchased cars from us, and you're willing to recommend us as well. Thanks so much!

May 12, 2021

I recently purchased a 2016 Preowned Tucson. Two months after I purchased it the engine needed to be replaced. Two months it took to replace. A month after I got it back the AC stopped working. I do not More

by Sundae
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not necessary
May 21, 2021 -

Towne Hyundai responded

Hello Sundae, thank you for your feedback. I wasn't able to find your record with the information you provided. I would like to speak with you for additional information, learn what occurred, and see how we can remedy the situation. Please call me @ 973-366-7777 ext 260 Respectfully, Jay Hakim Customer Experience Manager

May 10, 2021

I recently leased a Tucson 2022 from Towne Hyundai on April 24th after visiting other dealerships in NJ. My experience with my sales person Christian Frye was great and I highly recommend. Very professio More

by Robin M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Frye
May 10, 2021 -

Towne Hyundai responded

Thanks for telling us about your visit to our dealership. It's great to hear that Christian Frye was so helpful and he made everything quick and painless. Thank you for choosing us, and for the terrific recommendation as well.

April 25, 2021

Lets face it, shopping for a car can be aggravating. After numerous phone calls and visits not only to my current dealership where my lease was expiring but also many more, I was recommended to Towne H More

by LJLINTHWAITE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess and Tatiana, Joe Ippolito
Apr 26, 2021 -

Towne Hyundai responded

Thank you for sharing your feedback. It's wonderful to know that Jess, Joe Ippolito and Tatiana were so helpful to you. It's also a pleasure to hear that you received excellent customer service, and you're pleased with everything. We'll look forward to helping you again with any future needs.

April 01, 2021

Just bought a new car from Towne Hyundai worked with Joe ippolito I know Joe for 15 years this will be my third vehicle I purchased from them great salesperson no pressure I worked with his sales associate More

by Doug A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Ippolito
Apr 02, 2021 -

Towne Hyundai responded

It's great to hear that Joe Ippolito was so helpful to you over the last 15 years! It's a real pleasure to hear that you've purchased 3 cars from us and you're willing to recommend us so highly. Thanks for the compliments for Tatiana as well, and we'll look forward to helping you again with any future needs.

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