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Toyota Direct

Columbus, OH

4.2
2,601 Reviews
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4248 Morse Rd

Columbus, OH

43230

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Showing 2,601 reviews

October 01, 2026

Meets your appointment on time and had the job done when he said would be nice if they would run it through car wash More

by davidbcraz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Oct 01, 2026 -

Toyota Direct responded

Thanks for choosing Toyota Direct, and for your feedback, David. We’ll pass along your comments to the team.

September 30, 2026

Parris. Was kind n helpful to me which I really appreciate. I felt he heard my concerns . Makes me diffently feel like coming back for my service on my More

by Modgi
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parris
Sep 30, 2026 -

Toyota Direct responded

We're glad Parris made you feel heard and appreciated! We look forward to seeing you again at Toyota Direct. Safe travels!

September 30, 2026

Chris was great to work with . Everyone that I spoke to I was very helpful More

by goebel.steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2026 -

Toyota Direct responded

We are so grateful for your business at Toyota Direct, thank you very much!

September 30, 2026

I was told that I was due for a complimentary oil change. I received several VM reminding me of the appointment. When I arrived, which I had planned my whole day around, they said there was no complimentary More

by milkmade7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden Sayre
Sep 30, 2026 -

Toyota Direct responded

Thank you for your feedback. It's hard to hear that there was some miscommunication during your visit and we will look into it to ensure a smoother experience for our customers moving forward. We’re glad to hear that Aiden was able to help you out! Thank you from all of us at Toyota Direct!

September 29, 2026

Had a great appointment and really enjoyed working with Clifford who was polite and extremely professional. More

by trmcday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2026 -

Toyota Direct responded

We're delighted to hear you had a great experience with Clifford at Toyota Direct. We appreciate your business and thank you for your feedback! See you again!

September 29, 2026

Sales people told me I could lease a Camry for $114 per month. Best the finance person could do was $174 per month. I had to take it because this was my last day for my old lease (I didnt want to pay ano More

by rhopp0185
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Russell Doddroe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quinton Stewart
Sep 29, 2026 -

Toyota Direct responded

I'm sorry to hear about the confusion during your leasing process, and I hope your wife is doing better. We certainly don't intend for any of our guests to feel misled or pressured. If you'd like to discuss this further, please reach out to me at any time. Thank you, Malek Abed - General Sales Manager - 614-476-1979

September 29, 2026

Very friendly and professional. Knowledgeable and shares concerns about your vehicle. Thank so much Isatou More

by bouchaibtali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2026 -

Toyota Direct responded

We're so glad to hear this about Isatou! Thank you for sharing your feedback about our team. We appreciate you choosing Toyota Direct!

September 29, 2026

Service was professional and timely. Communication was great and I was very happy with the way they treated me as a customer and our RAV4. More

by peter.kopechek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2026 -

Toyota Direct responded

Peter, we're glad you and your RAV4 were in good hands with our team! Thanks from all of us at Toyota Direct.

September 29, 2026

Had to get a tire replaced aster tearing a hole in it hitting a curb. Anthony was kind and efficient. Got me up and running in not time More

by MH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rondon
Sep 29, 2026 -

Toyota Direct responded

Thank you for sharing your feedback about Anthony! We’re glad he got you back on the road so efficiently. We appreciate your business here at Toyota Direct and hope to assist you again in the future!

September 29, 2026

Kalid Salih was awesome he treated us like family ! Kalid was knowledgeable and knew everything about the trucks he was selling! Great sales guy and good honest person! I came from Detroit Michigan wi More

by marzookobeid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kalid salih
Sep 29, 2026 -

Toyota Direct responded

Congrats on your new Tundras! We’re proud to have Kalid on our team and look forward to sharing this awesome review with him. Thank you from everyone at Toyota Direct!

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