Isatou Jahateh

Brought for regularly scheduled maintenance appointment and completed included service visit. Got home and immediately received vehicle warnings of oil change due in 500miles. I was just in for service! Wh and completed included service visit. Got home and immediately received vehicle warnings of oil change due in 500miles. I was just in for service! What service did they do? Why not an oil change. I work FT and have 2 toddlers, I can't just come back again. More

by danihope3 Verified Customer Verified Customer

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The service was seamless, efficient, professional, and exceeded my expectations from start to finish every time. exceeded my expectations from start to finish every time. More

by iamshoaibahamed Verified Customer Verified Customer

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Isatou is fantastic. She explains everything needed, the pricing. She let's me know when the next service will be done and what is needed. You need more Isatou assisti She explains everything needed, the pricing. She let's me know when the next service will be done and what is needed. You need more Isatou assisting customers. Patience and knowledgeable. Thank you. More

by mrv11662 Verified Customer Verified Customer

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Dealership was clean, nice waiting area. My service advisor was kind and they got the work done in a timely manner. My service advisor was kind and they got the work done in a timely manner. More

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It is agreat location but to keep appointment is horrible and customer satisfaction is very poor and customer satisfaction is very poor More

by mohamedhassan411 Verified Customer Verified Customer

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The service was great and quick and on time. Isatou was very helpful and professional. Isatou was very helpful and professional. More

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On June 24 I brought my Foreruuner in for an oil change. The tech and mechanic suggested an engine decarb so i agreed. Within 30 mile of leaving the garage my car started sputtering and several warning ligh The tech and mechanic suggested an engine decarb so i agreed. Within 30 mile of leaving the garage my car started sputtering and several warning lights came on.The car had to be towed back to the garage. The next morning I called a couple times and had to leave a message. A different tech called back and said Isatou would call back shortly. At about 2 in the afternoon l called again. She answered and then said she would get with mechanic. She called back and advised that something had got stuck in my air intake manifold. Without asking she advised it had nothing to do with the decarb. It would require a major repair and a wait on parts. The total was about $1900. They sent a shuttle to pick me up but advised they don't do loaners but I could rent a vehicle form the in `house Hertz rental. About $200. I picked up my car the following Monday. The service statement listed diagnosis with NO mention of the manifold. Nice CYA by the way. I called the service dept manager and left my number. I even sent him an email. No response. I bought my forerunner from Toyota Direct 25 years ago. It has 122,000 miles. They have done every single service and I have trusted their advice. I like to think this was a new mechanic and didn't know what a decarb can do on an older vehicle. Even worse if he did. I will never recommend Toyota Direcct to anyone and you will never see me in their dealership again. More

by thupp Verified Customer Verified Customer

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It took, 2 hours to change a tire. That is too long a wait. The guarantee process may have been the problem That is too long a wait. The guarantee process may have been the problem More

by dhuelsma Verified Customer Verified Customer

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They always provide the best service. They treat you like family. They respect your time and provide any/every thing needed for elite customer satisfaction. They treat you like family. They respect your time and provide any/every thing needed for elite customer satisfaction. More

by jjrodock Verified Customer Verified Customer

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She was very helpful and explained everything. All needed services were completed in a timely manner. All needed services were completed in a timely manner. More

by markdebrock Verified Customer Verified Customer

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