Isatou Jahateh

On June 24 I brought my Foreruuner in for an oil change. The tech and mechanic suggested an engine decarb so i agreed. Within 30 mile of leaving the garage my car started sputtering and several warning ligh The tech and mechanic suggested an engine decarb so i agreed. Within 30 mile of leaving the garage my car started sputtering and several warning lights came on.The car had to be towed back to the garage. The next morning I called a couple times and had to leave a message. A different tech called back and said Isatou would call back shortly. At about 2 in the afternoon l called again. She answered and then said she would get with mechanic. She called back and advised that something had got stuck in my air intake manifold. Without asking she advised it had nothing to do with the decarb. It would require a major repair and a wait on parts. The total was about $1900. They sent a shuttle to pick me up but advised they don't do loaners but I could rent a vehicle form the in `house Hertz rental. About $200. I picked up my car the following Monday. The service statement listed diagnosis with NO mention of the manifold. Nice CYA by the way. I called the service dept manager and left my number. I even sent him an email. No response. I bought my forerunner from Toyota Direct 25 years ago. It has 122,000 miles. They have done every single service and I have trusted their advice. I like to think this was a new mechanic and didn't know what a decarb can do on an older vehicle. Even worse if he did. I will never recommend Toyota Direcct to anyone and you will never see me in their dealership again. More

by thupp Verified Customer Verified Customer

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It took, 2 hours to change a tire. That is too long a wait. The guarantee process may have been the problem That is too long a wait. The guarantee process may have been the problem More

by dhuelsma Verified Customer Verified Customer

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They always provide the best service. They treat you like family. They respect your time and provide any/every thing needed for elite customer satisfaction. They treat you like family. They respect your time and provide any/every thing needed for elite customer satisfaction. More

by jjrodock Verified Customer Verified Customer

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She was very helpful and explained everything. All needed services were completed in a timely manner. All needed services were completed in a timely manner. More

by markdebrock Verified Customer Verified Customer

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Very bad place. They will spoil your car and lie and will not take responsibility. Do not take your car there please. They are out to squeeze cash out of your pocket They will spoil your car and lie and will not take responsibility. Do not take your car there please. They are out to squeeze cash out of your pockets. More

by alemco143 Verified Customer Verified Customer

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Friendly team, answers all questions. I wasn’t waiting too long to complete my services. Clean! I wasn’t waiting too long to complete my services. Clean! More

by kaleesa10 Verified Customer Verified Customer

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Charged more than quoted for 60k Service! Found that very unacceptable And yiur dealership is only as good as it's service! Found that very unacceptable And yiur dealership is only as good as it's service! More

by 2005birdman Verified Customer Verified Customer

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The team there was helpful, knowledgeable, and pretty quick with my service. I always leave Toyota Direct with a positive experience. quick with my service. I always leave Toyota Direct with a positive experience. More

by apwalley Verified Customer Verified Customer

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Lack of communication. Never answered phone. Incomplete work, they didn’t even put my car back together completely Never answered phone. Incomplete work, they didn’t even put my car back together completely More

by chris_such Verified Customer Verified Customer

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Good service and better price ! Isatou was very nice and knowledgeable. Good customer services ! Always helpful, she make us feel like family Isatou was very nice and knowledgeable. Good customer services ! Always helpful, she make us feel like family More

by mustafamahamud.uma Verified Customer Verified Customer

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