Isatou Jahateh

Went in for oil change and tire ration. Was about 1hr and 15 min. Wish it was a little faster. But good service. Was about 1hr and 15 min. Wish it was a little faster. But good service. More

by ben_bbk_357 Verified Customer Verified Customer

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for oil change and tire rotation 2hour and 15 min wait is too much.ridiculous too much.ridiculous More

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Isatou Jahateh did a wonderful job for me. She was very friendly and explained everything to me. Because of her I did an alignment which I was not planning on doing this past Saturday. She was very friendly and explained everything to me. Because of her I did an alignment which I was not planning on doing this past Saturday. More

by mdeverse Verified Customer Verified Customer

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Big with clean environment in side the waiting room. free wiff, coffee and donuts.Great service some advisor are not good free wiff, coffee and donuts.Great service some advisor are not good More

by ashokthapa557 Verified Customer Verified Customer

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Mary’s my wife. The quality of an automated system is heavily dependent on input data. Sending emails improperly addressed is not a good look. I also received a remi The quality of an automated system is heavily dependent on input data. Sending emails improperly addressed is not a good look. I also received a reminder to schedule my 20,000 mile service 5 days after having the 15k service done. Misinformed communication could cause your customers to doubt the motivation behind service reminders and likely loose confidence in using Toyota communications as a reliable source for service information. The profit motivator driving the marketing spend to create service communications for customer retention and increased service revenue can lose impact if the chain is broken with poor data an untrained staff. More

by orsini.robert Verified Customer Verified Customer

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She was outstanding. The scheduling system is broken. They made me schedule this twice for the same appointment. Then sent me double the reminders. Then sent me a notic The scheduling system is broken. They made me schedule this twice for the same appointment. Then sent me double the reminders. Then sent me a notice that I missed my appointment soon after I checked out. More

by mcornelis Verified Customer Verified Customer

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My issue it was done as soon as possible. I didn’t wait a lot of time. I didn’t wait a lot of time. More

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Great staff from the phone representative to the service advisor and the maintenance by the service tech. The phone is very polite and customer service friendly. The service advisor Isatou is the top of her advisor and the maintenance by the service tech. The phone is very polite and customer service friendly. The service advisor Isatou is the top of her position. She is right on my service or potential concerns, mindful of expenses with expectations of the customer, me, in mind. The service tech completes his job with the upmost skill that I drive out knowing my investment, Rav 4 is performing the top of the game. More

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I always have a great experience when I am having my car serviced at Toyota Direct. People and the amenities are fantastic serviced at Toyota Direct. People and the amenities are fantastic More

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Brought for regularly scheduled maintenance appointment and completed included service visit. Got home and immediately received vehicle warnings of oil change due in 500miles. I was just in for service! Wh and completed included service visit. Got home and immediately received vehicle warnings of oil change due in 500miles. I was just in for service! What service did they do? Why not an oil change. I work FT and have 2 toddlers, I can't just come back again. More

by danihope3 Verified Customer Verified Customer

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