Toyota Direct

Lies lies lies never go to get service in this place They just lie they put my car in service it was for the recall air bag and after hrs of waiting they said the parts are not in...worst service and thi They just lie they put my car in service it was for the recall air bag and after hrs of waiting they said the parts are not in...worst service and this didn’t happen to me 1 time it was few times.... More

To Perry Singh Thank u very much Perry for getting my daughter honesty a car today!!! Thank for the stress u took off of me!! We are very thankful!!! I will see u n Thank u very much Perry for getting my daughter honesty a car today!!! Thank for the stress u took off of me!! We are very thankful!!! I will see u next year for a upgrade for mines and thanks for everything!!! Perry Singh u are the man!!! More

The worst dealership place ever. I don’t recommend this place, specially for someone looking a preowned vehicle. They gave me a hard time, three months to get a memorandum title. And I don’t recommend this place, specially for someone looking a preowned vehicle. They gave me a hard time, three months to get a memorandum title. And ignorant salesman, acting nice until he sell me the car and no answer a call or reply a txt to solve their own problem. More

I purchased my car here, but car service is horrible I scheduled a 50,000 mile service online and added to notes that driver side rear door need to be fixed. Mindy helped me when I dropped my car, I told I scheduled a 50,000 mile service online and added to notes that driver side rear door need to be fixed. Mindy helped me when I dropped my car, I told her same thing as I scheduled, and showed her the door which need to be fixed. She said it was easy and they can glue the cap back. I picked up my car 5 hours later,and been told by another girl that everything was fine. I found out that the door hadn't been fixed after I paid, and cap piece was lost. Mindy denied she had ever touch the piece. She was even telling me lies to my very face that I was here only for maintenance, not for the rear door. I had waited another hour to get this issue resolved after she called her boss to help me... Once again this car service is horrible disgusting. Mindy have no consideration she give a time and it's inaccurate have people waiting on the cold unprofessional and unreliable. More

Found what we were looking for right away. My husband and I were looking for a Highlander to take our grandchildren places in. We had stopped at another local dealer and didn’t find what we we My husband and I were looking for a Highlander to take our grandchildren places in. We had stopped at another local dealer and didn’t find what we were looking for. I thought I’d try TD. Reggie came and assisted me as soon as I walked in. I told him what we wanted and he was on it. Within a few minutes we had found our Highlander. Reggie was helpful, personable, understood what we wanted, was no pressure and took care of everything we wanted in our suv. Thank you, Reggie! More

Continued experience of excellence and professionalism. Once again Bill Huffman and his team were able to quickly determine the cause of my Highlander's problem and complete the repairs within 2 hours. Tha Once again Bill Huffman and his team were able to quickly determine the cause of my Highlander's problem and complete the repairs within 2 hours. Thanks again to Toyota Direct for creating and maintaining a culture of professionalism and excellence. I would recommend this service department to anyone and will continue to bring my vehicles here for service. More

Lies! Lies! & more lies This salesperson is not very knowledgeable and will blatantly lie to you just to get you to sign on the bottom line. If you have a problem they are n This salesperson is not very knowledgeable and will blatantly lie to you just to get you to sign on the bottom line. If you have a problem they are not willing to rectify the situation. More

Finance Dept very dishonest I will never buy another car from Toyota Direct in Columbus. At the end of April I purchase a brand new RAV4. Yesterday I received a letter from the I will never buy another car from Toyota Direct in Columbus. At the end of April I purchase a brand new RAV4. Yesterday I received a letter from the bank stating they were withdrawing the finance offer because the dealership submitted the paperwork. I have no issues with the salesman, but the finance person is the issue. Right after I purchase the car he left on a three week vacation and never finished my paperwork and the worst thing never told anyone so someone else could finish it. I wish I have my old RAV4 back but they have sold it already. It took them three weeks to payoff the loan for my old RAV4, plus did not pay it off all the way, I had to pay the rest so it would not hurt my credit. They never check the payoff since it took them so long. I have left a message for the General Manager, but so far had not called me back. I will now go to another Toyota dealer for the free service, I will never step foot back at Toyota Direct. More

Would not provide online quote for out the door price. I requested an "out the door" price on a vehicle including taxes and fees. I also stated no phone calls since I wanted to compare written offers fro I requested an "out the door" price on a vehicle including taxes and fees. I also stated no phone calls since I wanted to compare written offers from several dealers. No response came after 3 requests and so I made a request through the Carfax website. (it says you will get an email offer in a few hours). But I did receive more than one phone call from the dealer wanting me to come in and discuss an offer. I did not call them back (and won't) after I requested no phone calls. It sounds like they don't want to do business with you if they can't get you to come in so they haggle with you. Other dealers have sent me written offers, why can't this one? Needless to say, they won't be getting my business. More

Wasted time and gas. Drove here yesterday to see a mustang. They tried to sell it to me for more than it was listed. Then insulted me about our credit. Valued our car like Drove here yesterday to see a mustang. They tried to sell it to me for more than it was listed. Then insulted me about our credit. Valued our car like it was a piece of junk. I offered to put money down to pay off my car and they kept wanting more than I had. Every time they came back to us we were always in the negative. Then the payments they were stating were as much as a new car. This was a big waste of time and gas as we drove from Wilmington, Ohio. More