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Toyota Direct
Columbus, OH
1,458 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,458 reviews
January 27, 2025
Chris Grossman is outstanding! He and his team are consistently excellent! I trust him and his very helpful guidance through these many years. He and his team are consistently excellent! I trust him and his very helpful guidance through these many years. More
by JackMar
Verified Customer
January 25, 2025
Very personable and great at his job. Still wish you all details cars at good rates Still wish you all details cars at good rates More
by jessicaburns338
Employees Worked With
January 24, 2025
Both people were really curious, the staff there is second to none, and they got me in and out in a timely manner second to none, and they got me in and out in a timely manner More
by DB
January 24, 2025
For a normally scheduled service and a check engine light, they kept my car for four days. The delay was caused due to the computer not being able to connect with the car, thus not diagnosing the probl light, they kept my car for four days. The delay was caused due to the computer not being able to connect with the car, thus not diagnosing the problem. In the end, the problem was minor, they found no problems with the 2007 Corolla, and the entire servicing cost $117. It was lucky I didn't need the car back quickly. More
by smhikida
Employees Worked With
January 23, 2025
Chris Grossman makes sure the service is thorough, reasonable and as fast as possible. He keeps me coming back. reasonable and as fast as possible. He keeps me coming back. More
by lmorgan1950
Employees Worked With
January 23, 2025
Did what they said they would do and follow thru with their promises.. Process was very fast. their promises.. Process was very fast. More
by gail_hounshell
January 23, 2025
Good deal on our two new cars. Trade-in amounts were fair and they worked hard to get us the loan rate we wanted. Would recommend Toyota Direct for buying your next car. Trade-in amounts were fair and they worked hard to get us the loan rate we wanted. Would recommend Toyota Direct for buying your next car. More
by ddesender
January 22, 2025
He was concerned about what the car needs and the use of my coupon.also the needs for the car in the future. my coupon.also the needs for the car in the future. More
by fthompson1254
Employees Worked With
January 22, 2025
If I could leave zero stars, I would. I had several discussions with Jeff Kazee regarding the purchase of a new car. We agreed on a price, which I confirmed multiple times in writing p I had several discussions with Jeff Kazee regarding the purchase of a new car. We agreed on a price, which I confirmed multiple times in writing prior to making the 2+ hour drive to the dealership. Upon arrival, Jeff completely backtracked on our agreement, claiming, “I wasn’t the one who promised that price,” and blamed the sales manager for the terms we had finalized the night before. The new price they presented was $2,500 higher than what was previously agreed upon. This dealership and its staff demonstrated a blatant lack of honesty and integrity, stringing me along and wasting my time and resources. I would strongly advise anyone considering a purchase to steer clear of this place. Their unprofessionalism and deceptive practices speak volumes. Do yourself a favor and take your business elsewhere. More
by alekchrismer
Employees Worked With
