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Toyota Direct
Columbus, OH
1,766 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,766 reviews
May 15, 2025
Cordial greeting. First time servicing new car here that was purchased at another dealership. Took longer than expected for the initial routine service. First time servicing new car here that was purchased at another dealership. Took longer than expected for the initial routine service. More
by chuckweiden
Verified CustomerEmployees Worked With
May 15, 2025
sounded like justin was interested in actually looking at my tundra concerns, when he called to say he thinks its a common issue with the transmition. i asked him to drive it to make sure he was seeing my is my tundra concerns, when he called to say he thinks its a common issue with the transmition. i asked him to drive it to make sure he was seeing my issue. i left tundra for 2 weeks, he called and said it was ready he could do nothing. i came and picked up truck and when i got home the invoice shows he drove it a total of 7 miles! did it even leave the lot? i drove 2 trucks 74 miles 1 way for service twice and i don't think i was served very well at all. this truck never had an issue untill it had 3000 miles on it. i've been complaining since then. i probably spent 75 dollars in gas to come there for nothing ! no not happy chris hamlin More
by chriss.carb.shop
Employees Worked With
May 14, 2025
Ron Helmet could is an asset to your service department! You need more mechanics like him!!! You need more mechanics like him!!! More
by JBECK50
Employees Worked With
May 14, 2025
Spacious facilities,courteous staff ,great seating arrangements with television screens and provisions like coffee,tea bags,,hot chocolate and snacks.Everything is great with siren atmospheres to rela arrangements with television screens and provisions like coffee,tea bags,,hot chocolate and snacks.Everything is great with siren atmospheres to relax while waiting for service More
by stephennkrumah247
Employees Worked With
May 14, 2025
Everything was scheduled and well executed with in the shortest time which made me to choose them for future services shortest time which made me to choose them for future services More
by Michael Ablanga Jusu
Employees Worked With
May 14, 2025
Quick efficient and hopefully just a precursor of my experiences with Toyota direct service!! Thank you for being so quick and efficient. And humorous, you made me laugh while I was there. experiences with Toyota direct service!! Thank you for being so quick and efficient. And humorous, you made me laugh while I was there. More
by ahoule7
Employees Worked With
May 14, 2025
Made me feel very comfortable and was a pleasure to talk to and was very helpful to and was very helpful More
by bfsheetmetal425
Employees Worked With
May 14, 2025
Justin was great. Very polite and helpful as was everyone who helped me. I would definitely recommend Toyota Direct to others. Thank you! Very polite and helpful as was everyone who helped me. I would definitely recommend Toyota Direct to others. Thank you! More
by rboydwbts
Employees Worked With
