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Toyota Direct
Columbus, OH
2,321 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,321 reviews
June 28, 2025
I appreciate coming in and being able to leave in less than three hours. I learned more about the car while I was there and Chris taught me about being able to use the app for payments. It went smoothly. than three hours. I learned more about the car while I was there and Chris taught me about being able to use the app for payments. It went smoothly. I put my deposit down Friday and picked up the car Saturday morning. Nasir made sure I was ready to go. More
by camdavis221
Verified Customer
June 27, 2025
Toyota Direct does a stellar job in all aspects of their operation. This makes me almost look forward to service intervals! Kudos and please keep up the great work. operation. This makes me almost look forward to service intervals! Kudos and please keep up the great work. More
by scottsadoff0
Employees Worked With
June 27, 2025
They are an excellent group and know what they’re doing easy to work with easy to work with More
by anthonythomas664
June 26, 2025
Pleasant atmosphere and everyone is friendly. Did not like the cost but what can you do. Did not like the cost but what can you do. More
by tllaugh
Employees Worked With
June 26, 2025
The service guy didn't make sure that multi-point inspection is done and didn't share any details when asked why this was not done. Also the person didn't pay any attention to problem. Not take my ca inspection is done and didn't share any details when asked why this was not done. Also the person didn't pay any attention to problem. Not take my car ever. More
by Dave
Employees Worked With
June 26, 2025
Toyota Direct has always done well by me! I have purchased 5 vehicles from them over the years and I will continue to do so. I have purchased 5 vehicles from them over the years and I will continue to do so. More
by Ken
Employees Worked With
June 25, 2025
Cliff was very knowledgeable about what needed to be done on my car. He was very personable and helpful on my car. He was very personable and helpful More
by bpollyea
Employees Worked With
June 25, 2025
The service department at Toyota Direct is top notch. Though we now live in Port Angeles, Washington, my wife drove her 2008 Prius from there to Columbus and was able to get an oil change and tire rotati Though we now live in Port Angeles, Washington, my wife drove her 2008 Prius from there to Columbus and was able to get an oil change and tire rotation on a walk-in basis. She only spent a little over an hour of her time to do so. She is giving the car to one of her former students and wanted to make sure that it was good to go. It was. More
by tompeet0
Employees Worked With
June 25, 2025
The customer service Horrible . I brought my car working good you give me back is broken . I love Toyota but your manager Jeremy is very arrogant and rude I brought my car working good you give me back is broken . I love Toyota but your manager Jeremy is very arrogant and rude More
by jannethcepeda
June 25, 2025
I’ve purchased two Toyotas from this dealership, and every interaction has been excellent. Their service department is knowledgeable and professional, and I especially want to recognize Mindy for being every interaction has been excellent. Their service department is knowledgeable and professional, and I especially want to recognize Mindy for being incredibly helpful and attentive. She makes every visit smooth and stress-free. I highly recommend it! More
by Trish Thompson
Employees Worked With
