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Toyota Direct
Columbus, OH
2,258 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,258 reviews
June 03, 2025
I have gone to Chris Grossman for years and he always does an excellent job. He is always professional, to the point, and trustworthy. I have always recommended Chris and Toyota Direct! does an excellent job. He is always professional, to the point, and trustworthy. I have always recommended Chris and Toyota Direct! More
by fmmluke1
Verified CustomerEmployees Worked With
June 02, 2025
I experoncenced a really Good service at the shop ranging from diagnosis and explanation of other upcoming services from diagnosis and explanation of other upcoming services More
by gilbertmelly
Employees Worked With
June 02, 2025
Typically customer service is great, but this time communication was lacking around the cost of services as well as the timing of services which is why I rated this visit a 3. communication was lacking around the cost of services as well as the timing of services which is why I rated this visit a 3. More
by Egb1990
June 02, 2025
Dealer discounts are good when other dealers don't have any and the only reason to come here. Sales process was alright but finance associate was very irritating, did not want to take no for an answer o any and the only reason to come here. Sales process was alright but finance associate was very irritating, did not want to take no for an answer on bundles. Worst of all, they pushed for contracts to be signed without reviewing them which is unacceptable. More
by Hman5
Employees Worked With
June 02, 2025
Chris Grossman always does such an excellent job and I trust him! He is always outstanding, professional, trustworthy, and efficient! I highly recommend he and Toyota Direct! trust him! He is always outstanding, professional, trustworthy, and efficient! I highly recommend he and Toyota Direct! More
by JackMar
Employees Worked With
June 02, 2025
It was fast once they started on the car. I waited over an hour to get the results and price. And my first service persons Troy left without letting me know he was going home and someone els I waited over an hour to get the results and price. And my first service persons Troy left without letting me know he was going home and someone else took over More
by darlenekitsos2
Employees Worked With
June 01, 2025
Our salesperson brought the wrong car in when he searched for the car we needed. Other than that he was great. Personable, helpful, and informative. for the car we needed. Other than that he was great. Personable, helpful, and informative. More
by bethanyashaw
Employees Worked With
May 31, 2025
The experience at the dealership was great. I was able to test drive a few vehicles before finally deciding on the truck! Good experience! I was able to test drive a few vehicles before finally deciding on the truck! Good experience! More
by spbester
