Toyota Direct

Fadi, my sales person exceeded my expectations in every way. I was fortunate that he was the one that picked up the phone at Toyota Direct because my experience was great from start to finish. way. I was fortunate that he was the one that picked up the phone at Toyota Direct because my experience was great from start to finish. More

No pressure to buy and very easy to work with highly recommend to work with anyone recommend to work with anyone More

The waiting room was terrible. Screaming children running around. Parent could not control them., maybe a play area might work. Screaming children running around. Parent could not control them., maybe a play area might work. More

Great customer service, long wait but worth it. I was briefed beforehand how much time will take to do all the maintenance to my standard. Great coffee by the way! I was briefed beforehand how much time will take to do all the maintenance to my standard. Great coffee by the way! More

I took my 2024 Venza for service on August 20 for the 10,000 mile maintenance. I was offered an alignment and balancing on a one-year old car. Not being car savy I said yes to the tune of 232.09. The rec 10,000 mile maintenance. I was offered an alignment and balancing on a one-year old car. Not being car savy I said yes to the tune of 232.09. The receipt states that the customer requested both services. I asked if it was necessary and was told it yes or that it was a good idea. My husband was furious. Not on a one -year-old car with less than 10,000 miles. An honest advisor should have said that it was not necessary. I will try another dealership for service for the 15,000 mile check-up More

Mr Williams was great! Toyota direct always takes care of me! Highly recommend. If you have questions they will do a great job explaining everything to you. Toyota direct always takes care of me! Highly recommend. If you have questions they will do a great job explaining everything to you. More

The woman who checked me in was rude and very dismissive of my concerns or the information I shared about my car. This is the second time I’ve had to work with her and she was just as dismissive the last ti of my concerns or the information I shared about my car. This is the second time I’ve had to work with her and she was just as dismissive the last time. More concerned about getting back to her food than helping me. As for the dealership, I brought my car in a few months ago because I felt my breaks were slipping. Despite the woman saying it wasn’t a valid concern, they supposedly checked it out and said nothing was wrong. Then I come in for maintenance and surprise, my alignment is off. Why wasn’t this addressed when I brought my car in the first time? In addition, when I picked up my car, there were oil stains on my visor. Though I will say they cleaned most of it off when I brought it to their attention. I am very disappointed in Toyota Direct. If I had another choice close enough, I would not go to them. More

Schneider was a great sales guy! He was so patient and kind with us. Thank you!! He was so patient and kind with us. Thank you!! More

Quinton did an excellent job finding the car. They made the process smooth and transparent. They made the process smooth and transparent. More

Taye the Salesman was excellent in helping us select our new Grand Highlander vehicle very knowledgeable . new Grand Highlander vehicle very knowledgeable . More