Ken Collins

I had a pre approved loan and the finance department did not honor it and spoke for me to my credit union. My loan was cancelled and the finance department ended up financing the loan and lied to me about i not honor it and spoke for me to my credit union. My loan was cancelled and the finance department ended up financing the loan and lied to me about it. It was fraud. More

by amyjgillard Verified Customer Verified Customer

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Scheduling my oil change is so easy and convenient. When I get to my oil change they are so fast and efficient. I am so impressed with the service and care I receive from Toyota. When I get to my oil change they are so fast and efficient. I am so impressed with the service and care I receive from Toyota. More

by moorekristen91 Verified Customer Verified Customer

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Best dealer in Columbus, I always work with Fadi, he’s the best highly recommended. the best highly recommended. More

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We have purchased our second truck from Toyota Direct! I can't say enough good about our sales agent, Schneider Lincifort and our finance guy, Ken Collins! They both went above and beyond to help us throu I can't say enough good about our sales agent, Schneider Lincifort and our finance guy, Ken Collins! They both went above and beyond to help us through a smooth transaction. I highly recommend them both for all of your Toyota needs. We drove over an hour to come to Toyota Direct because they are the no nonsense Toyota dealership in Ohio. It would be worth your while to use them for your next Toyota purchase no matter where you're located in Ohio or the surrounding states. More

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We had excellent service and experience. Would recommend Toyota Direct anytime for purchasing a car. Would recommend Toyota Direct anytime for purchasing a car. More

by bvegh_2000 Verified Customer Verified Customer

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They are very cooperative and honest people. Khalid Salh is a good guy and a professional salesman. Khalid Salh is a good guy and a professional salesman. More

by Abdallah Abdallah Verified Customer Verified Customer

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I cannot say enough good things about Fadi at Toyota Direct. He was knowledgeable, understanding and extremely patient through all of my indecisiveness. I couldn’t be happier with my purchase. Direct. He was knowledgeable, understanding and extremely patient through all of my indecisiveness. I couldn’t be happier with my purchase. More

by Katie Webster Verified Customer Verified Customer

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Great experience. Listened and followed through effectively. They made sure they answered my questions. Recommended dealership. Listened and followed through effectively. They made sure they answered my questions. Recommended dealership. More

by lrperdew Verified Customer Verified Customer

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Very pleasant experience with customer service people (o have had 2 so far). Do we keep the same person every visit or take whoever is available? have had 2 so far). Do we keep the same person every visit or take whoever is available? More

by cmichel0441 Verified Customer Verified Customer

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I have a nice experience buying a truck. Jeff Kazee was very helpful and professional and make the process really enjoyable and smooth. The downside part was: When we picked up the tr Jeff Kazee was very helpful and professional and make the process really enjoyable and smooth. The downside part was: When we picked up the truck, we didn't realize until the next day that the dealership had removed the pack of fabric floor mats from the back seat (we know that they were there when we test drive the truck , same truck we bought) and left only the all weather mats in there (which we had paid for). When I noticed, I went to talk to the manager Kyle Walden and have to technically convince him that the mats were there when we test drive the truck, he initially stated that the truck we bought was not coming with fabric mats from the factory, then when I told him we saw the mats on the truck when we drove it he then said that he will have to check the cameras making me feel like I was doing something wrong like I was trying to still something from him. I don’t know exactly what he saw on the tapes because they never show me the footage but he didn’t have another option then write a Due bill and give me the floor mats not before start having a really nasty attitude and make me feel like he was doing me a favor giving me what it was in the truck initially, instead of me receive an apologize and a resolution I start receiving a nasty attitude from who is supposed to be a "Manager” the bigger authority on the dealership at the time. My two recommendations will be if you are interested in buying a vehicle from them is to do a video or take pictures of what’s included with the vehicle and what is inside the vehicle when you test drive it. Second recommendation will be try not to deal with this “Manager” Kyle Walden that doesn’t know how to deal with this type of situations and worst he doesn’t know how to treat a clients with respect. More

by damian.e06 Verified Customer Verified Customer

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