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Toyota Direct - Service Center

Columbus, OH

4.1
832 Reviews

832 Reviews of Toyota Direct - Service Center

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May 23, 2025

It was a very good experience. Thank you so much! I appreciate the opportunity to fill out this survey More

by jamalmohamud625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Almanza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karly Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Canfora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

People were polite and answered my questions. Waiting area is very nice; good coffee and snacks. More

by jsiebert0
Recommend Dealer
Yes
Employees Worked With
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

Original dealership. Prefer to return to home dealer. Miss the car wash. Was a great benefit. The service department has expanded significantly over the last few years. G More

by tylertrippier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Isatou was very professional and knowledgeable. She was able to get the service performed on my truck in a timely manner. More

by mcaskey2707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayna Wooten
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Pleasant and accommodating. Was able to change my appointment easily. Service agent very professional and knowledgeable More

by Ebrima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Good customer service. A little pricey even with 10%discount. Day after service my low air gage went back on so I have to take it over to have it checked which is minor a More

by jamiep183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Service agent was great explaining the details needed for repairs i really appreciate your effort thank you More

by rugiejal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Convenience. Technician explains thing that must be done and things that can be done and its up to me to accept or decline. More

by radrey75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Good, but wait was around 3 hrs and no follow up why so long await More

by IAMPEG2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025

Came in specifically for just the battery recall fix and complementary tire rotation due on tires I bought there and inspection. Without even looking at the car Chuck (as in the past when I've requested I d More

by eallen4582
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck, 2 others at pickup only one knew what was going on and could correct the bill
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