Toyota Direct - Service Center

It was a very good experience. Thank you so much! I appreciate the opportunity to fill out this survey Thank you so much! I appreciate the opportunity to fill out this survey More

People were polite and answered my questions. Waiting area is very nice; good coffee and snacks. Waiting area is very nice; good coffee and snacks. More

Original dealership. Prefer to return to home dealer. Miss the car wash. Was a great benefit. The service department has expanded significantly over the last few years. G Prefer to return to home dealer. Miss the car wash. Was a great benefit. The service department has expanded significantly over the last few years. Growth is always a great opportunity. This growth came at the expense of its busier, but more chaotic; and the car wash. Just harder to find that extra value for the 30-45 minute drive More

Isatou was very professional and knowledgeable. She was able to get the service performed on my truck in a timely manner. She was able to get the service performed on my truck in a timely manner. More

Pleasant and accommodating. Was able to change my appointment easily. Service agent very professional and knowledgeable Was able to change my appointment easily. Service agent very professional and knowledgeable More

Good customer service. A little pricey even with 10%discount. Day after service my low air gage went back on so I have to take it over to have it checked which is minor a A little pricey even with 10%discount. Day after service my low air gage went back on so I have to take it over to have it checked which is minor annoying. I suspect it's spare tire low. Otherwise. I keep getting my car serviced here and will continue to do so even though I am on west side of town. More

Service agent was great explaining the details needed for repairs i really appreciate your effort thank you repairs i really appreciate your effort thank you More

Convenience. Technician explains thing that must be done and things that can be done and its up to me to accept or decline. Technician explains thing that must be done and things that can be done and its up to me to accept or decline. More

Good, but wait was around 3 hrs and no follow up why so long await long await More

Came in specifically for just the battery recall fix and complementary tire rotation due on tires I bought there and inspection. Without even looking at the car Chuck (as in the past when I've requested I d complementary tire rotation due on tires I bought there and inspection. Without even looking at the car Chuck (as in the past when I've requested I don't want him to check me in, yet you don't really get a choice when you pull in) said I needed services I didn't want and did refuse one and later left msg on phone I needed a new battery also and they didn't even wipe off the connection to the new battery and left leaves inside and tires appear low even though I asked for a check, but last time they told me I can't check them myself and need to get a wheel alignment every year to keep warranty/road hazard on tires even though I only have 25k miles on a 2014 Rav-4. Told Chuck I didn't bother bringing in the coupon I was sent in mail from Toyota Direct since I didn't think it would be over $100 for a synthetic oil change so he finally agreed to give me 10% off, but when came to pick up car it wasn't applied and charged me for the tire rotation which the girl had no idea how to fix when I asked to look at the bill (which I think is a crime that I always had to ask Chuck to see the bill Before they make you pay). Thank goodness a guy at the end came and told her how to correct bill. Feel like unless I can specifically get a check-in person like Mindy Hill (who helped me get my tire replaced after 4 previous visits when the light came on, yet they couldn't find anything wrong with tire, yet when I luckily was there the "tire guy" spotted it without even taking tire off rim there was a nail in the tire), when I make my appt. and only deal with a service person who truly gives "service and explanations since you no longer get a technician check up report--which is also wrong in my opinion, not to mention did away with the car wash) I likely won't be back for minor appts. More