Toyota Direct - Service Center

Jeremy really went above and beyond! It was reassuring to have someone who’s not only knowledgeable but also took the time to listen to my concerns and kept me in the loop when repairs w It was reassuring to have someone who’s not only knowledgeable but also took the time to listen to my concerns and kept me in the loop when repairs weren't going as planned. He even helped when I was looking at a new (to me) car and referred me to a salesman at Drive Direct, who also provided excellent service. More

Exceptional service. Chris Grossman is extremely knowledgeable and took great care of me. My family needs a reliable resource and they will be my first choice every time Chris Grossman is extremely knowledgeable and took great care of me. My family needs a reliable resource and they will be my first choice every time. More

Toyota Direct Service is always courteous, helpful, reliable, punctual, and thoroughly professional. It was a pleasure working with Isatou Jahateh, who kept me informed throughout the process. I will c reliable, punctual, and thoroughly professional. It was a pleasure working with Isatou Jahateh, who kept me informed throughout the process. I will continue recommending Toyota Direct to friends and acquaintainces. Thank you! More

I was there for almost 6 hours for, what I was told a 3 hour job. Nobody came to explained to me what was going on. After almost 4 hours I finally asked someone what the issue was. The communication was te hour job. Nobody came to explained to me what was going on. After almost 4 hours I finally asked someone what the issue was. The communication was terrible. More

My low air tire light was on & they wanted $375 to fix it. I took it to a tire place & got 2 replaced for $128 incl tax. I can never trust their service costs going forward based on this experience. it. I took it to a tire place & got 2 replaced for $128 incl tax. I can never trust their service costs going forward based on this experience. More

Did the work as specified Attempted to hook up cell phone to speaker system but not a success to speaker system but not a success More

I needed to leave a 1 star review to hopefully draw some attention to the review. I brought my FJ in for an oil change and tire rotation. I was then informed that my front brake pads were at 3mm recommended attention to the review. I brought my FJ in for an oil change and tire rotation. I was then informed that my front brake pads were at 3mm recommended to have them changed which I agreed to knowing that replacing the brake pads before they got down to the rotors was much cheaper. No cost was provided but I knew they run around $300. I then had a call that the one caliper froze up and had to be replaced and was told that would be around $500. I came to pick up my car and was shocked by an almost $1500 bill! I spoke with Jeremy and he at least honored my coupon for $100 off. I then went out to my car and the lights had been left on and the battery was dead. The porter assisted with a jump. I then turned the heat on and the blower motor is running loud. By this time it was 8pm and they were closed. They also changed my engine and air filter so I assume something was knocked loose during this process. I have not had time to bring it back for that issue to be resolved. Very frustrating. I like to keep my business with Toyota as I am trying to preserve my FJ but I just feel like I am being scammed half the time as I rarely leave with a bill below $500. I feel like as a female I have the word SUCKER written across my forehead. Thanks for the opportunity to send this review. More

Very easy to deal with -Mark West is great, try’s very hard to please. hard to please. More

I was treated like a princess (in a good way) and, so far, the car is performing well. The issue is the unexpected five hour wait for new tires and rotor repair. Yes, I had an appointment. Kudos to far, the car is performing well. The issue is the unexpected five hour wait for new tires and rotor repair. Yes, I had an appointment. Kudos to Caleb and other staff members who looked after me. Thanks for having a large and comfortable waiting room. More

My service took too long & when I wanted to leave & come back the next, the rep at the desk kept making excuses & I was 45 minutes late for work. I go a discount & am not even sure I go everything done I ag back the next, the rep at the desk kept making excuses & I was 45 minutes late for work. I go a discount & am not even sure I go everything done I agreed to. More