John Marnell
John Marnell at Toyota Direct

John Marnell

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.8
56 Reviews
4.8

56 Reviews

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56 Reviews of John Marnell

April 11, 2026

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Employee Rating

I came in for oil change, and now my car is saying that I need service a oil change not very happy with the results More

by bodiddy522
Service Price Transparency
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Recommend Dealer
No

April 08, 2026

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Fast, friendly, and precise service. Expectations were set, they were met, and I will continue to come back and recommend all my family friends come to see how it’s done the right way. More

by jjrodock
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Recommend Dealer
Yes

March 11, 2026

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Johnathan Martell was fantastic! ! He had everything wrapped up perfectly and waiting for me when I returned! More

by janesinclair.rn
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Recommend Dealer
Yes

February 12, 2026

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Always a great experience! Very friendly, helpful staff! Will continue to return for future service! More

by Michael
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Recommend Dealer
Yes

January 29, 2026

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I appreciate the workers that showed up in a level 3 snow storm to help their customers More

by nichelenn
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Recommend Dealer
Yes

Other Employees Tagged: Not sure of all the workers that showed up in a level 3

January 26, 2026

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Long wait, but work was completed in two days. Manager was friendly and kept me updated. More

by cheffrenche
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Recommend Dealer
Yes

January 02, 2026

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When getting service you are treated like family and servicing is always super speedy. Would recommend to any friends and family. More

by cbird
Recommend Dealer
Yes

December 29, 2025

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Employee Rating

Super-easy to schedule. I trust that they have my cars best interest in mind. They had an opportunity for an upsell, but gave advice instead and that drives loyalty. Than More

by chris eastman
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Kotich

December 27, 2025

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It was good service , not so long time, good customer service I was satisfied Thank you More

by jeanmcesar24
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Recommend Dealer
Yes

December 08, 2025

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Employee Rating

This visit was the best Ive had at Toyota Direct. Usually when I pull in there are a dozen employees milling about but there are no or few customers in the bays but I have to wait for a service rep t More

by william.carpenter
Service Price Transparency
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Recommend Dealer
Yes
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