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Toyota Direct - Service Center

Columbus, OH

4.1
901 Reviews

901 Reviews of Toyota Direct - Service Center

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November 26, 2024

Been buying Toyota cars since 1991 and having them serviced at Toyota dealership. Staff courteous and knowledgeable. More

by swingbunny1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2024

Quiet place to wait. Friendly service rep. Only bad point is I don't think they checked the tire pressure because it was nearly flat just half hour later. More

by keithjarvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2024

Chuck was awesome. He was sure to communicate and update me on all my vehicle’s diagnostic and repairs. He was very responsive. The service mechanic repaired my vehic More

by Lakishahamler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck M.
November 25, 2024

I com to Toyota for every think in my car because of poul soyer his the manger in your dealer, the second best is gerome...? More

by rnajjar2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2024

Sales is Great ! Service Dept. Not so Great! Very Poor communication With Myself and others in Service Dept. More

by gchambers922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Walden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashiqur Rahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2024

The service technician did not tighten the oil drain plug and, as a result, engine oil leaked out. This created oil stains in our garage, a mess under our 2023 Camry, and caused my wife and I to lose several More

by kidbuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rodock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cottone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2024

Very easy to work with. Work was done in a timely matter. Picking up the vehicle was easy. More

by tonyd9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2024

I waited over two hours for a tire rotation and alignment with no indication of what was causing the delay. Then, I was told *on the way out the door* that there was some issue that kept them from properly More

by mccbus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clifford Williams
2.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2024

Very friendly staff and short wait time. Please give car washes again after service like you used to More

by juliad370
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

Toyota direct doing good job and would like to come back My rating is excellent though My experience , Nice work keep going More

by warqad67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
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