Toyota Direct - Service Center

I purchased my car here, but car service is horrible I scheduled a 50,000 mile service online and added to notes that driver side rear door need to be fixed. Mindy helped me when I dropped my car, I told I scheduled a 50,000 mile service online and added to notes that driver side rear door need to be fixed. Mindy helped me when I dropped my car, I told her same thing as I scheduled, and showed her the door which need to be fixed. She said it was easy and they can glue the cap back. I picked up my car 5 hours later,and been told by another girl that everything was fine. I found out that the door hadn't been fixed after I paid, and cap piece was lost. Mindy denied she had ever touch the piece. She was even telling me lies to my very face that I was here only for maintenance, not for the rear door. I had waited another hour to get this issue resolved after she called her boss to help me... Once again this car service is horrible disgusting. Mindy have no consideration she give a time and it's inaccurate have people waiting on the cold unprofessional and unreliable. More

Continued experience of excellence and professionalism. Once again Bill Huffman and his team were able to quickly determine the cause of my Highlander's problem and complete the repairs within 2 hours. Tha Once again Bill Huffman and his team were able to quickly determine the cause of my Highlander's problem and complete the repairs within 2 hours. Thanks again to Toyota Direct for creating and maintaining a culture of professionalism and excellence. I would recommend this service department to anyone and will continue to bring my vehicles here for service. More

Awesome customer sevice I purchased a 2015 Chevy Malibu here about two months ago. The buying process went very smoothly and I got a good deal. Greg Simpson was my sales rep. I purchased a 2015 Chevy Malibu here about two months ago. The buying process went very smoothly and I got a good deal. Greg Simpson was my sales rep. Then last week I noticed the car had locking lug nuts. I searched the car inside and out, there was no socket to remove them. I called a Chevrolet dealership and was told in so many words that I was out of luck. So I took the car back to toyota direct. Susan Fisher walked me directly to the service manager, Paul Sayer and introduced me to him. He responded to my issue right away and went above and beyond to make it right. I live close to the dealership and even though it's a chevy I will be getting my oil changes done here. More

Are you kidding me?? NO OTHER PLACE TO GO!!! This group is the best I have worked with. They keep you in the loop and notify you if they have any concerns.This is a trust worthy place. I found a This group is the best I have worked with. They keep you in the loop and notify you if they have any concerns.This is a trust worthy place. I found a mechanic I like and now request him every time. He gets to know my car and a relationship has formed between us. You won't be sorry. Chris and Ron..that's my team!! More

GREAT JOB! Thanks to Jim Elgin and his crew for what appears to be an excellent installation of the new rubber stripping on driver's window! Really appreciate t Thanks to Jim Elgin and his crew for what appears to be an excellent installation of the new rubber stripping on driver's window! Really appreciate the cost reduction as well ! More

Great Sevice This dealer offers great, prompt and courteous service. They received my RAV 4 at the time of my appointment and completed the work on the car in the This dealer offers great, prompt and courteous service. They received my RAV 4 at the time of my appointment and completed the work on the car in the time that they promised. More

4 Runner I bought a 4 Runner that had a bad engine from them and In the end they worked with the warranty company and got me back on the road.Great customer se I bought a 4 Runner that had a bad engine from them and In the end they worked with the warranty company and got me back on the road.Great customer service from Ryan Belcher. More

CHRIS GROSSMAN AND HIS TEAM HAVE ALWAYS BEEN THERE FOR ME AND MY PRIUS. TOYOTA DIRECT, COLUMBUS, OHIO--SO GLAD I BOUGHT MY SECOND TOYOTA AT TOYOTA DIRECT AND HIS TEAM HAVE ALWAYS BEEN THERE FOR ME AND MY PRIUS. TOYOTA DIRECT, COLUMBUS, OHIO--SO GLAD I BOUGHT MY SECOND TOYOTA AT TOYOTA DIRECT SINCE MOVING TO THE COLUMBUS AREA. More

FANTASTIC service treated like family! I HIGHLY recommend Toyota Direct!! Their service dept is FANTASTIC! I put a lot of miles on my Toyota & they have always been quick to diagnose issues I HIGHLY recommend Toyota Direct!! Their service dept is FANTASTIC! I put a lot of miles on my Toyota & they have always been quick to diagnose issues & get them fixed. Their service is 2nd to none & pricing is very competitive. I cannot say enough good things about their staff & manager Paul. They treat you like family. Thank you!! Keesha McKinney, Owner, Balloon Elevations More

TPM sensor replacement - cost more than 2 tires! I brought my 2010 Corolla in because one of my TPMS was malfunctioning. The person that checked me in told me it was a 90.00 diagnostic fee, but that I brought my 2010 Corolla in because one of my TPMS was malfunctioning. The person that checked me in told me it was a 90.00 diagnostic fee, but that should about cover the cost of replacing one of the TPM sensors. I said go ahead, and he told me they would let me know cost before work began. I was shocked to hear the price they wanted to charge me was 3 times what I was lead to believe - 270.00, for one sensor replacement. I can buy 4 of them online for 150.00. So now I can spend 90.00 for nothing, or 270? Fortunately, I peeved the service guy off, by suggesting he was ripping me off because I was a lady - and he decided they would refuse to do the work (that was probably already done by this time). So he 'only' charged me 34.00 of the 90.00 and put my old sensor back on. The next day we called two different toyota dealerships and Firestone and were quoted the following different prices for the same work: 226.00, 197.00 and 107 at Firestone. Yea, I believe Toyota Direct was ripping me off!!! More