Toyota Escondido

My Service Advisor, Andrew Upson, was excellent, best I’ve had in all the different car dealerships I have visited throughout the US A . I’ve had in all the different car dealerships I have visited throughout the US A . More

Customer oriented. Service managers are knowledgable, communicate well with me regarding the progress of the maintenance being done. Service managers are knowledgable, communicate well with me regarding the progress of the maintenance being done. More

Great service and courteous salesman and staff. This was a wonderful experience. I will be back for my next car, thank you Sid and everyone else that made this purchase possible. This was a wonderful experience. I will be back for my next car, thank you Sid and everyone else that made this purchase possible. More

Very dissatisfied with the service yesterday. When I made the Appmt several days ago, I asked for an oil change, and this was not done. What I didn't ask for (brake inspection) was done and I was When I made the Appmt several days ago, I asked for an oil change, and this was not done. What I didn't ask for (brake inspection) was done and I was charged $67.00 for it. I feel this was not clarified to me at all when I gave them the car and the key. I can’t imagine a Toyota agency service dept doing this. He said it didn’t need any oil change yet. Couldn’t he have told me that when I delivered him the key and the car? What if I’m going to go on a long trip and wanted to get it done early? The customer is paying for it for crying out loud… I talked to “Pat” on the phone today and he told me I needed to pay attention to what they said when I took it in (!!!). I feel and told him that they didn't pay attention to ME when I asked for an oil change. He said that at the mileage it now has, it only called for a brake inspection. I only understood this after the fact and after I paid and left and came home, suspecting nothing, thinking my oil change had taken place. VERY disappointed in this agency and its services. I remember “Pat” well from yesterday, he was A-OK). In todays conversation on the phone about it, not so much as an apology for not making sure I understood that what I asked for wasn’t going to be done and what I didn’t ask for was……… I'll be getting my oil changes etc done elsewhere on this vehicle from the now on unless something is done about this. It’s sad more than anything and seems a little deceitful. More

Fast and quick . check in on time and got my car right away .happy customer check in on time and got my car right away .happy customer More

Great price, service and parts. They also have very good availability during the week and weekends. They also have very good availability during the week and weekends. More

Exellent expierience. Came in for an oil change. I told the service writer, i had to leave in 2 hours. To take my daughter to work. They gave me the car right before the Came in for an oil change. I told the service writer, i had to leave in 2 hours. To take my daughter to work. They gave me the car right before the 2 hours. Thank you. More

Service was fast and great quality of work performed, adviser explained work need it and the job was done right Excellent!!! adviser explained work need it and the job was done right Excellent!!! More

Very good service and kindly. I have been service here for 6 years and I still keep coming here. I have been service here for 6 years and I still keep coming here. More

Told the rep when first arrived only to do oil change and tires rotation with a coupon for $19.95 for synthetic oil change sent by this dealer. Estimate the cost is $20.00 for oil change and $40.00 for tire tires rotation with a coupon for $19.95 for synthetic oil change sent by this dealer. Estimate the cost is $20.00 for oil change and $40.00 for tire rotation plus tax. No paper work was received after signing to okay the service. Change of practice? When at cashiers office was told the bill is $167.49 (after discount for $25.00 applied). When asked what happened to the oil change coupon, it was found used by another cashier for someone else! The rep was called in to verify that a coupon was actually presented by me and the bill changed to $101.05 because the inspection on brakes was charged which was never authorized. I did pay for $101.05 but not totally pleased with how the final bill was determined. Please note that the car only has less than 13,700 miles on its odometer. The oil changes coupon includes 12 free points for inspections. Honesty and total transparency is the way to do business otherwise you would lose your customers on a long term basis. Thanks for listening and your time. Very Sincerely, Daniel Cheung More