No one called to inform my 77yr old husband that he would not be able to sit down anywhere while service was going on. He was offered to be taken somewhere , but since he is not familiar with Escondido , he declined. That led to him having to stand for over 2 hours while the car was being serviced. This was not acceptable!!They could have provided him with a chair somewhere. A simple phone call to let him know ahead of time, would have resulted him to cancel appointment and reschedule, when things were back to normal. I am truly disappointed that this took place. POOR CUSTOMER SERVICE!!!!!!!!!!!!!